Toshiba STRATA DK14 Installation And Maintenance Manual page 583

The built-in AA feature offers flexibility in answering calls. Calls follow the basic sequences
described below and illustrated in
Sequence A
The call is answered directly after being transferred from the Auto Attendant. The caller calls in on
CO lines assigned for built-in Auto Attendant, receives a greeting along with a menu of dialing
options, and then dials an option of the intercom number. The call is then transferred to a station,
which answers the call.
Sequence B
The call is not answered after being transferred from the Auto Attendant and is routed to an
optional secondary announcement, where it will receive a new announcement and the same or
additional dialing options. Some customers may not configure their AA system with a secondary
announcement; if so, their unanswered calls would follow sequence C or D.
Sequence C
The call is not answered after being transferred from the Auto Attendant and is routed to an
alternate station(s) assigned in system programming, ringing assignments.
Sequence D
The call is not answered after being transferred from the Auto Attendant and is routed back to the
primary announcement. This is probably the least desirable of the four sequences, since the caller
hears a repeat of the announcement he just received seconds earlier.
In all of the above sequences, the call can first ring telephones selected in system
Note
programming for 12 or 24 seconds, and then be routed to the Auto Attendant if not
answered by any of the ringing stations. This is called Auto Attendant delayed ring.
Call Is
Answered
Sequence: A
Figure 12-40 Built-in Auto Attendant Basic Call Sequences
Strata DK I&M 6/00
Figure 12-40, "Built-in Auto Attendant Basic Call
Caller Dials Auto
Attendant CO Line
Yes
Auto
Attendant Delayed
Ring
?
No
Primary Announcement
Greets Caller, Offers
Dialing Options
Caller Dials Option
Caller Is Transferred
To Dialed Option
Call Is
Call Is Not
Not Answered
Answered And
And Is Routed
Is Routed To
To Secondary
Alternate
Announcement
Stations
B C
Peripheral Installation
Ring Stations
Per Program 81~89
Station
No
Answers Before
Delay Timeout
?
Yes
Talk
Call Is Not
Answered And
Is Routed Back
To The Primary
Announcement
1693
D
Auto Attendant
Sequences".
12-75