Auto Attendant; Strata Dk Built-In Auto Attendant (Aa) - Toshiba STRATA DK14 Installation And Maintenance Manual

Peripheral Installation

Auto Attendant

PIOU PCB
N.C.
Alarm
P12
Sensor
N.O.
PIOUS PCB
Normal Open
Alarm
Sensor
Normal Close
Figure 12-39 DK Alarm Sensor Block Diagram (PIOU/PIOUS)
Auto Attendant
Auto Attendant operates like an automatic station attendant or switchboard operator that quickly
and efficiently distributes calls to stations selected by callers. Incoming calls are greeted by an
external announcement device that offers callers a menu of station locations associated with a
number, such as 3 for Sales, 4 for Customer Service, etc. Callers pick the destination just by
dialing the single number associated with it. The call is then transferred to the station. Callers can
also dial the intercom number directly.
This feature is available from three separate sources.
o Strata DK built-in Auto Attendant
o Voice Mail device Auto Attendant
External Auto Attendant
o
Note

Strata DK Built-In Auto Attendant (AA)

A built-in Auto Attendant feature is programmed into the Strata DK system software. To enable
the built-in AA to function, RRCS or BRCS (-4, -8 or -12) DTMF tone receiver PCB (see
10 – Universal Slot PCB Wiring
The customer must provide digital announcement device(s), on which the greeting and menu that
the callers hear are recorded. The digital announcement devices must connect to Strata DK
standard telephone circuits. There is a series of programs (explained later) in the Strata DK
Programming Manual Record Sheets, which are for the built-in AA feature exclusively, not the
other two AA feature applications. Callers must use a DTMF (tone) telephone to select AA dialing
options.
12-74
PIOU Pin Numbers ( )
25-Pair Cable
ALMT
W3
ALMR
Auto Attendant is licensed by Dytel, Inc. under United States Patent No. 4,975,941.
ALMT (36)
ALMR (11)
25-Pair Cable
Twisted
Pair
TB1
ALM
for RRCS and RKYS installation instructions).
66 Block Pin Numbers
MDF
21
Facility
Alarm
22
System
MDF
Facility
Alarm
System
Strata DK I&M
1541
Chapter
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