Telephone System Events - Toshiba STRATA DK14 Installation And Maintenance Manual

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Computer Telephony Integration
Using StrataLink for CTI Connections
Table 15-2
DDE Commands (continued)
Unhold
Transfer
Quit
<appearance>

Telephone System Events

Trigger Rules and Conditions
The Trigger Rules are established by the installer or user so that specific Actions can be performed
when an event occurs. The Triggering event can be any number of things (e.g., Call Ringing, Call
Connected, Call Holding, or Call Cleared). See
Figure 15-4
The existing Trigger Rules can be displayed, edited, deleted or new rules can be added. Multiple
rules can be created and active at the same time.
Each rule uses the names assigned in the TAPI Service Provider to determine their application to a
given event. Buttons with the same name use the same rule written for that name. For example,
creating a Triggering Rule for "Call Ringing" on a [PDN] with multiple appearances can be
written to apply only to the PDN name, such as "3351."
Specific [PDNs] can be labeled for "Call Ringing," while other appearances may require a screen
pop whenever a call is connected. These other appearances could have the rule "Call Connected"
using <any> button. This prevents screen pops for calls which are directly ringing a particular
telephone button, while providing screen pops when a call is answered on another button on the
phone.
15-10
Retrieving a call from Hold. If the "appearance" isn't specified, the lowest button
number with a holding line is answered.
[UnHold, <appearance>]
Blind transfer a call to the designated number
[Xfr, "Ext Number"]
...or Transfer, "Ext Number"]
Terminates the OA Client program.
[Quit]
This is a numerical value for the buttons on the attached phone. Buttons begin on the
lower left and count upward beginning with zero.
Trigger Rules
Figure
15-4.
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