Toshiba STRATA DK14 Installation And Maintenance Manual page 587

Digital Announcer Auto Disconnect
The DK built-in AA automatically disconnects digital announcers immediately after the caller(s)
dials a digit and are routed to a selected destination. Thus, the announcement device does not have
to play to the end before it is released. This feature requires a digital announcer that can recognize
a 100 milliseconds open circuit on the (RSTU2, RDSU/RSTS) loop and hang-up when it detects
the open on the loop.
Built-in Auto Attendant Block Diagram
A detailed block diagram which includes call flow patterns and associated programs is provided in
Flowchart 12-2.
ACD CO Lines
(Program 14-0)
To
ACD Group Queue
Agent
Overflow Option to AA
Programs 14-4, -5, and -6
Timeout
Answer
Ring Telephones per
Program (81-89)
Talk
No Answer
Caller Hangs Up
Disconnect CO Line
Announcement Ends
and Disconnects
4 Second Delay
Go to 5 on next page
Flowchart 12-2 Built-in Auto Attendant Flowchart
Strata DK I&M 6/00
Incoming CO Call to Auto Attendant
Program 78 (61,62,63)
Is
Auto
Attendant Delay Ring
Mode?
Program 81 ~ 89
No
0
A1 +
No
RRCS or BRCS
Available?
1
Program 25: Wait 1 Second Ringing
Timer (12-24 Sec) Queue Wait
A1 / RRCS
Becomes
Available
A1'
Ring A1
16-Second
A1 Answers Within
Time-Out
16 Seconds
(Faulty A1)
A1 Answers and Plays
Announcement
Caller Does Not Dial
2
Caller Dials and
system checks
Program 09
Go to A on next page
Peripheral Installation
Auto Attendant Ring Control Using 1 Night Transfer
(NT) Button per Program 78, 81 ~ 89
Yes
Ring Stations For 12 or 24
Sec. Per Program 81 ~ 89
No Answer
(Caller Receives Ringback
Tone Before A1 Answers)
(Reserve A1 + RRCS or BRCS)
Program 23
A1''' Primary Annoucement
A1''
Devices (A1, A1', A1'', A1''')
Assignments
KSTU2 / PSTU / RSTU /
RDSU / PESU
(60 secs. maximum; RRCS, BRCS remains
for 4 secs. after announcement disconnects.
Auto Attendant
Answer
Talk
1544
12-79