Dde Commands - Toshiba STRATA DK14 Installation And Maintenance Manual

Incoming calls with Caller ID need to have the telephone number in a specific format for the
lookup function to work. Caller ID and ANI numbers are received from the telephone network as
10 digits. Many databases store the numbers in a more readable format using punctuation formats
by inserting hyphens, parenthesis, and spaces.
StrataLink provides a method for defining the format to present this number to the software
application. Any character other than "x" is included as part of the number, where "x" will be
replaced with the number received as part of Caller ID.
For example, if the international number plan is needed for the number, then a code for &H of
"1+(xxx) xxx-xxxx" is entered. When a number "6125551234" is received, it will be presented as
"1+(612) 555-1234".
The Preferences dialog box is shown in
Figure 15-3 Preferences Dialog Box

DDE Commands

StrataLink accepts a number of DDE commands for controlling calls. StrataLink, wherever
necessary, offers more than one format for each command. The commands supported include Dial,
Answer, Hangup, Transfer, and Hold/Unhold.
Table 15-2 DDE Commands
Dial
Answer
Hangup
Hold
Strata DK I&M 6/00
Figure
Dial a telephone number on the specified line appearance. If the line appearance is not
specified, the lowest button appearance (Intercom, Local, or Long Distance) is used.
[Dial, "Phone Number", <appearance>]
...or [DialNumber ("Button Name", "Outside Phone Number")]
Answer a Ringing Call on the specified line appearance. If the line appearance is not
specified, the lowest appearance is used.
[Answer, <appearance>]
...or [AnswerCall ( )]
Hangup on a active call.
[Hangup]
...or [DropCall ( )]
To hold the active call.
[Hold]
Computer Telephony Integration
Using StrataLink for CTI Connections
15-3.
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