Spectrum Electronic Wall Boards; Multiple Wall Boards - Toshiba STRATA DK14 Installation And Maintenance Manual

Spectrum Electronic Wall Boards

Electronic Wall Boards can be connected to each supervisor's PC to display call center status data
over head from the Call Center Viewer application. This provides visibility of important call center
event information to both supervisors and agents. The supervisor can also send custom, user
defined, text information to the electronic Wall Board. This can be used for general information,
motivational messages, etc.
One copy of the Call Center Viewer application supports a Wall Board network which can cover
all active ACD groups. The Call Center Viewer application works with Spectrum 200, 300 and 700
series electronic Wall Boards listed below. In the following table, "R" stands for a red display and
"C" stands for a three-color display: green, amber, and red.
Table 13-1 Wall Board Model and Part Numbers
Model
215R Master
215R Slave
215R Stand-alone
215C Master
215C Slave
215C Stand-alone
320C Master
320C Slave
320C Stand-alone
330C Master
330C Slave
330C Stand-alone
714C Master
714C Slave
714C Stand-alone
Spectrum Electronic Wall Boards are available directly from Spectrum Corporation
(800-392-5050 or at Website: http://www.specorp.com). Spectrum provides technical support for
their products. Toshiba does not plan to sell, stock, or provide technical support for Spectrum Wall
Boards.

Multiple Wall Boards

Each Call Center Viewer PC can drive multiple electronic Wall Boards that function independently
from other supervisor's Wall Boards. Wall Boards connect to each other using a twisted pair
Spectrum network. Up to 255 slave Wall Boards can be attached to one master Wall Board. The
total cable distance can be up to 10,000 feet.
Each supervisor can send custom messages to that supervisor's Wall Board. The Wall Boards are
addressable so that multiple supervisors can use a group of Wall Boards connected to one PC to
send messages and ACD data differently to each Wall Board.
Strata DK I&M 6/00
Toshiba Part Number
TOS1512RM1
TOS1512RS1
TOS1512RA1
27" wide x 2.1" high
TOS1512CM1
TOS1512CS1
TOS1512CA1
TOS1023CM1
TOS1023CS1 54" wide x 3.1" high
TOS1023CA1
TOS1033CM1
TOS1033CS1 81" wide x 3.1" high
TOS1033CA1
TOS3417CM1
TOS3417CS1 45.6" wide x 4" high
TOS3417CA1
Spectrum Electronic Wall Boards
Message Area Size
ACD Installation
13-23