Toshiba STRATA DK14 Installation And Maintenance Manual page 647

Changes to these items without specific instructions in the program's Application
Important!
Notes is not supported by Toshiba.
Action Name – Every event Action has a "Name" that you should set to describe the result the
action, such as "Beep My Pager." This name is used in the Trigger Rules.
Type – Select the Action to be performed from the pull-down menu. Each Action has one or more
parameters that must be provided by the user/installer. These parameters often contain "tokens"
that enable the inclusion of real-time information (e.g., Caller Phone Number, Date, Time, etc.).
The choices are as follows:
o DDE Execute – Sends a specific DDE command to the program you specify. This Action is
very flexible and can be used to communicate with many different types of programs for a
variety of purposes (e.g., Screen Pop). DDE Execute String parameters include:
o App Name – Used to set the DDE name of the application to receive the DDE event.
o App Topic – Used to set the DDE "Topic" for the application to receive the DDE event.
o DDE Execute String – This is the command executed by the application receiving this
DDE event. Typically this command includes token(s) so that real-time information is
included in the command string.
o Show/Hide Test Params Button – When you set up an Action, it is always a good idea to
make sure the Action works correctly. The Show Test Params button exposes a set of
parameters (e.g., Calling Phone Number and Calling Name) that can be changed for verifying
the action defined.
➤
To execute the command, press the Do Test button.
The results of the action are displayed on the lower part of the window. Clicking on the open
part of the window clears the test results and the process repeated.
Some parameters contain token(s) that enable the inclusion of real-time information (like the
Caller Phone Number, Date, Time, etc.). The Tokens are described in
Table 15-3 Tokens
Token
The format is defined using the Preferences dialog box.
Note
Strata DK I&M 6/00
&P Caller Phone Number: Unformatted
&H Caller Phone Number: Formatted 714-555-12341
&I Caller Phone Number: Formatted (714)555-12341
&N Caller Name
&L Elapsed Time of Call (Seconds)
&C TAPI Call ID
&R Trunk (CO Line) Number
&E Called Phone Number (DNIS)
&F Called Name (DNIS Tag)
&A Phone Button Number
&B Phone Button Name
&D Date: MM:DD:YY
&T Time of Day: HH:MM
Computer Telephony Integration
Using StrataLink for CTI Connections
Function
Table 15-3.
15-13