Toshiba STRATA DK14 Installation And Maintenance Manual page 631

Flowchart 14-6 Voice Mail/(External) Auto Attendant Faults
START
This chart assumes
the VM/AA device
has no faults.
Is VM/AA
integration completely
non-operational?
6-2
Read "Voice Mail Options" in Chapter 10 and
the programming instructions for:
DK14/DK40i: 03 (Code 92, slot 00 for
K4RCU3) DK424: 03 (Code 92~94 for RCTU
PCB) DK14/DK40i/DK424/DK424i: 15-0 and
15-3 (Auto release), and 31 (LEDs: 04, 05, 09,
15~20). This explains system hardware and
programming options related to VM and
external auto attendant.
Correct Hardware/System Programming as
necessary.
6-3
Is the
fault
cleared?
Check that the VM I.D. codes (656 and
657) are stored correctly in users' digital or
electronic telephones. Use operating
procedures in the manual for instructions.
Other VM/AA related programs:
• 10-2, LED 11 – No DTMF tones
• 13 – Message center
• 33 – Station hunting
• 35 – Busy station transfer/ringing
• 36 – Fixed call forward
• 37 – Ring transfer recall time
Strata DK I&M 6/00
Yes
No
Yes
END
No
6-1
Check that the QRCU3 (DK14),
K5RCU (DK40i) or RRCS (DK424 or
DK424i) is installed correctly and
programmed with Code 92 in Prog. 03
(DK40i) or Code 92, 93, and 94 in
Prog. 03 (DK424 or DK424i).
Is the
fault
cleared?
No
Check that VM/AA ports are connected to
standard telephone station ports correctly.
(Refer to QSTU2 (DK14), KSTU2 (DK40i
only). DK40i/DK424 RSTU2, PSTU, PESU,
and for the DK424 or DK424i, RDSU/RSTS
wiring diagrams in Chapter 10.)
Correct if necessary.
6-4
Is the
fault
cleared?
No
Using a standard DTMF
telephone, check all standard
telephone circuits (QSTU2,
KSTU2,RSTU2, PSTU2, PESU).
Replace defective PCB if
necessary.
6-5
Is the
fault
cleared?
No
6-6
Call your technical
support group.
Fault Finding
Fault Isolation Flowcharts
Yes
END
Yes
END
Yes
END
1884
14-15