Toshiba STRATA DK14 Installation And Maintenance Manual page 604

ACD Installation
ACD Line Operation/Programming Considerations
007 MSS
007 203 500
Note: DISA callers cannot dial into an ACD Group.
Auto Attendant Transfers Call to ACD Group
007 MSS
Figure 13-6 Incoming Built-in AA or DISA Call (non-ACD call) Example
A→
003 203
B→
003 ACD
C→
003 204
A→
B→
C→
Figure 13-7
003 204 500
Figure 13-8
13-12
10:36 00:00;26 00;03
10:37 00:01;12
500 10:38 00:00;26 ACD
203 13:10 00:00;10 00;03
204 13:10 00:00;06
500 13:10 00:00;26
[DN] 203 Transfer Line 003 to ACD Group 01 (Dialing
[DN] 204 Answers Line 003 (Agent logged in and ready on 204)
[DN] 204 Hangs up
Transfer CO Line to ACD Group Example
14:13 00:01;05 00;10
Direct Ground/Loop Start Line Call to ACD Agent (no Queue Time)
Identifies DISA or Built-in AA call
Time call was transferred
Call connected to DISA or AA Time Duration
Ring before DISA or AA Answer
Time Duration
203
Caller dials 203, DISA or AA transfers to 203
Call connected to 203 Time Duration
Time 203 hung-up and call disconnected
[DN] that answered call
[DN] connected to Line 007
Line Number
203 Transfer Time
203 Talk Time Duration
203 Ring before Answer Time Duration
Indicates Call Transfer to ACD Group
ACD
204
[PDN] of telephone that
answers the ACD transferred call
204 Ring before Answer Time or
Queue Time
204 Talk Time
204 Discconnect Time
Ring Duration Time before Agent answers
6 – 09 2 Rings
10 –13 3 Rings
14 –17 4 Rings etc.
Talk Time Duration
Call Disconnect Time
Agent ACD Call [PhDN]
[PDN] of Agent Telephone
ACD CO Line Number
+ )
Strata DK I&M
2080
2081
2082
6/00