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726+,%$
Telecommunication Systems Division
Digital Business Telephone Solutions
Programming Manual
Software Release 3.1
Software Release 4.3 and ACD
May 2000

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   Related Manuals for Toshiba DK14

   Summary of Contents for Toshiba DK14

  • Page 1

    726+,%$ Telecommunication Systems Division Digital Business Telephone Solutions Programming Manual Software Release 3.1 Software Release 4.3 and ACD May 2000...

  • Page 2: Radio Frequency Interference, Fcc Requirements

    FCC. subject to lightning or other electrical surges, then secondary protection Service or Repair: For service or repair, contact your local Toshiba telecommunications is required. Secondary protection is also required on DID, OPS, and Tie ®...

  • Page 3: Table Of Contents

    Program 00 – Part 2: Processor RAM Test..................2-15 Chapter 3 – System & Station Program 01 – Station Logical Port Display and/or Change..............3-1 Program 02 – Station Physical Port Display and/or Change..............3-2 Program 03 for DK14 – Slot Assignments ..................3-3 Strata DK Programming 5/00...

  • Page 4: Table Of Contents

    Contents System & Station Program 03 for DK40i – Flexible PCB Slot Assignments..............3-4 Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments ............3-6 Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments ...........3-8 Program *03 for DK424 – Cabinet Type Identification ..............3-12 Program 04 –...

  • Page 5: Table Of Contents

    Program 72 – DNIS Number Network Table Assignments.............3-159 Program 74 – System NT Button Lock Password ................3-161 Program 76-1(X-Y) – DK14, DK40i, all RCTUs and BCUs ............3-162 Program 76-2 (X-Z) – WSIU, TSIU and RSIU / RSIS / RMDS Transmission Rates.....3-163 Program 77-1 –...

  • Page 6: Table Of Contents

    Contents Least Cost Routing Emergency, Information, and Toll-free Long Distance Toll Restriction Override .......4-2 Toll Restriction Override by System Speed Dial ................4-2 Toll Restriction/Traveling Class Override Codes .................4-2 Special Common Carrier Authorization ..................4-2 Completing the Toll Restriction System Record .................4-3 Program 40 –...

  • Page 7: Table Of Contents

    Contents Automatic Call Distribution Program 51 – LCR Area Codes ......................5-10 Program 52 – LCR Office Code Exceptions for Specified Area Code..........5-12 Program 53 – LCR Schedule Assignments for LCR Plans..............5-14 Program 54 – LCR Route Definition Tables..................5-17 Program 55 – LCR Modified Digits Table ..................5-19 Program 55-0 –...

  • Page 8: Table Of Contents

    Contents E911 Time Zones ..........................7-13 Call-by-Call Programming ......................7-13 Program 16 – Assign CO Line Groups ....................7-14 Program *16 – ISDN Trunk Group Type Assignment ..............7-15 Program *42 – Clock Source ......................7-16 Program *43-1~3 – D-Channel Control and NFAS Assignments .............7-17 Program *43-2 –...

  • Page 9: Glossary, Index

    This manual uses simplified, generic system record sheets that have legends that show you specific port configurations for Strata DK14, DK40i, DK424 and DK424i systems. After using the legends, copy the generic record sheets as required to accommodate your system ports and settings.

  • Page 10

    Introduction Conventions Conventions Conventions Description Elaborates specific items or references other information. Within some Note tables, general notes apply to the entire table and numbered notes apply to specific items. Calls attention to important instructions or information. Important! Advises you that hardware, software applications, or data could be CAUTION! damaged if the instructions are not followed closely.

  • Page 11: Feature Description

    Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page. General Descriptions Strata DK General Description Strata DK Call Center Solutions General Description...

  • Page 12: Quick Reference Guides

    DKi Quote DKi Admin/DKi Backup Strata DK424 Insight DK (Insight works with the DK424i also) For authorized users, Internet site FYI (http://fyi.tsd.toshiba.com) contains all Strata DK documentation and enables you to view, print, and download current publications. Strata DK Programming...

  • Page 13: Numerical Program Listing

    Overview Numerical Program Listing The following numerical listing gives you the Strata DK program numbers, titles and program types. Program Title Part 1: Software Check/Remote Maintenance Security Code Assignments Part 2: RCTU: Random Access Memory (RAM) Test Station Logical Port Display and/or Change Station Physical Port Display and/or Change Flexible PCB Cabinet and Slot Assignments Cabinet Type Identification...

  • Page 14

    Telephone Group Page Assignments Station Class of Service Group Pickup Assignments Automatic Preference RS-232 (SMDI or Toshiba Proprietary) Voice Mail Message Center Port Station Intercom and Directory Number Hunting (Voice Calls Only) Phantom Directory Number [PhDN] Owner Telephone Assignments Strata DK Programming...

  • Page 15

    Overview Numerical Program Listing Program Title Hold Recall Timing Station Class of Service (Standard Telephone Camp-on Busy and Busy Override Tone Option) Station Class of Service Fixed Call Forward (Voice Calls Only) System NT Button Lock Password Changing Station Assignment CO and Tie Line Ring Transfer (Camp-on) Recall Time Park Recall Timing Digital and Electronic Telephone Keystrip Type...

  • Page 16

    Overview Numerical Program Listing Program Title 46-10~80 Toll Restriction Class Parameters 46-11~81 Toll Restriction Class Parameters 46-21,46-31 46-41, 46-51, Toll Restriction Classes 2~8 46-61, 46-71, 46-81 Toll Restriction Exception Office Codes Assigned by Area Codes Station Toll Restriction Classification 50-1 Least Cost Routing Parameters 50-2 Least Cost Routing Home Area Code...

  • Page 17

    Overview Numerical Program Listing Program Title *64-1 Direct Inward Dialing Parameters *64-2 Number of DID/DNIS Digits for Trunk Groups Call by Call Channel Group Assignment *66-1 Channel Group Number Parameters *66-2, Call-by-Call Trunk Group Codes and Network ID *66-4 *66-3 Channel Group/Trunk Parameters *66-5 Line Directory Number (LDN) Registration...

  • Page 18

    Overview Numerical Program Listing Program Title Call Forward Station Ring Assignment (Release 3.2) Ground/Loop Start/ CO Line to Directory Number Button LED Flash *81, *84, *87 Assignments Ground/Loop Start/CO Line/Station Auto Attendant, Attendant Console, 81~89 and Distributed Hunt Group Ringing Assignments Initializing Program 00~*99 91-1 Automatic PCB Recognition/Port Renumber...

  • Page 19: Alphabetical Program Listing

    Overview Alphabetical Program Listing Alphabetical Program Listing This alphabetical program listing gives you features/topics and the corresponding Strata DK program numbers that relate to the topic Feature or Topic Program Number Feature or Topic Program Number Call Pickup 10-1, *15, *31, 39 Account Codes 15, 70, 39, 69, 30, 60 Call Transfer with Camp-on...

  • Page 20

    Overview Alphabetical Program Listing Feature or Topic Program Number Feature or Topic Program Number 12, 17, 20, 60-1, 71-(0-5), 72, 03, 50-1, 50-2, 50-3, 50-4, 50-5, DNIS 77-4 50-6, 51, 52, 53, 54, 55-0, 55-1/2, HMIS 56, 60-2, 60-3, 76-1 Do Not Disturb 10-1, 10-4, 16, *16, *42-1, *42-2, Do Not Disturb Override...

  • Page 21

    31, 30, 39 Toll Restriction Override Code Privacy Override 10-2, 30, 31 Revision RAM Test (see Memory Test) 00 (Part 2) Toshiba Proprietary VM 03, 10-2, 13, *32 Interface Redial Last Number Transfer Privacy 10-1 Remote Administration and 00, 03, *09, 77-1, 78...

  • Page 22: How To Program A Strata Dk System, Programming Section Layout

    Fill out the record sheets that are provided, then enter this data using a 20-button LCD digital (DKT) or electronic (EKT) telephone. Strata DK enables you to enter data from an on-site or off- site PC with Toshiba DKi Admin software. Toshiba highly recommends this easier method of programming.

  • Page 23: Program Sequence

    Overview How to Program a Strata DK System Program Sequence Detailed data entry instructions are on the top of each record sheet (see Figure 1-2). ➤ To use the program sequence on the record sheet 1. From the programming telephone, enter the programming mode by pressing a series of shaded buttons.

  • Page 24: Programming Data Variations

    Overview How to Program a Strata DK System Programming Data Variations There are two different ways to enter data in Step 3 (Figure 1-2) of a program: pressing the buttons on the dial pad and pressing the LED buttons. Many programs are multidimensional and involve both types of entry.

  • Page 25

    Overview How to Program a Strata DK System ➤ To check the status of a CO line in Program 15 1. Press the button (below the LCD) after entering the program code. 2. Then enter the CO line number to be verified. 3.

  • Page 26: First-time Programming, Step 1: Check Minimum Hardware Requirements, Step 2: Initialize The System

    20-button electronic LCD EKT telephone is connected to a PEKU electronic port (not PESU). DK14 and DK40i: make sure the Base KSU’s BATT jumper is in the On position. ➤ To check hardware requirements on the DK424 and DK424i 1.

  • Page 27: Step 3: Run Programs 03 And 19-1, Step 4: Run Program 00

    Overview First-time Programming Timed Reminders Digital Telephone Volume Levels Call Forward Memory (Power Off, then On). Station Message Waiting Status Caller ID Lost Call Memory 2. Install all PCBs. Run Program 91-1 to inform the software of the system hardware configuration.

  • Page 28: Programming Examples

    Timed Reminders, Digital Telephone Volume, and Call Forward Backup Memory Program 00 — Software Check 2-12 3-3, Program 03 — DK14 Slot Assignments and DK40i/DK424 Flexible PCB Slot Assignments 3-4, Program 04 — Station Logical Port Primary Directory Intercom or Number Assignment 3-17 Program 30 —...

  • Page 29

    Initialization & Test This chapter gives you information on the Strata DK’s Initialization and Test programs. The programs in this chapter are not given in numerical order, rather in order of importance. These programs include: Program 91-9 – System Initialization Program 90 –...

  • Page 30: Program 91-9 – System Initialization

    Initialization & Test Program 91-9 – System Initialization Program 91-9 – System Initialization Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: See individual programs Repeat a second time after LEDs 01, 03, 05, 07, and 09 extinguish.

  • Page 31

    Initialization & Test Program 91-9 – System Initialization Program 91-9 Example Action (press buttons + LED Buttons) LCD Response Use the programming LCD electronic or digital telephone. (See No. N-N “Programming Examples” on Page 1-16.) Jan 20 Sun 06:43 ✱ ✱ ✱...

  • Page 32: Program 90 – Initialize Programs 00~*99

    Initialization & Test Program 90 – Initialize Programs 00~*99 Program 90 – Initialize Programs 00~*99 Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: See individual programs ✱ ✱ ✱ ✱ Enter programming Programs to be initialized. Add...

  • Page 33

    Initialization & Test Program 90 – Initialize Programs 00~*99 Program 90 Example Action LCD Response No. N-N Use the LCD programming phone per Minimum Hardware Requirements on Page 1-14. Jan 20 Sun 06:43 Enter Program mode by pressing ✱ ✱ ✱...

  • Page 34: Program 91-1 – Automatic Pcb Recognition And Port Renumber

    Initialization & Test Program 91-1 – Automatic PCB Recognition and Port Renumber Program 91-1 – Automatic PCB Recognition and Port Renumber Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: None ✱ ✱ ✱ ✱ Program Telephone Exits Program Mode Enter programming mode.

  • Page 35

    Initialization & Test Program 91-1 – Automatic PCB Recognition and Port Renumber Program 91-1 Example Action (press buttons + LED Buttons) LCD Response Use the LCD programming phone per Minimum Hardware No. N-N Requirements on Page 1-14. Jan 20 Sun 06:43 ✱...

  • Page 36: Program 91-2 – Data Transfer From Temporary Memory To Working Memory

    Initialization & Test Program 91-2 – Data Transfer from Temporary Memory to Working Memory Program 91-2 – Data Transfer from Temporary Memory to Working Memory Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization Initialized Default: See individual programs ✱...

  • Page 37: Program 92 – Initializing Misc. Backup Ram

    Program 92 – Initializing Misc. Backup RAM Program 92 – Initializing Misc. Backup RAM Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Initialization - Includes: Initializing Speed Dial Number, VM ID Codes, Character Message Memory, Timed Reminders, Digital Telephone Volume, Called ID, ANI, and...

  • Page 38

    Initialization & Test Program 92 – Initializing Misc. Backup RAM Program 92-9 does not affect Call Forward External or Fixed Call Forward settings. You must power the system Off then back On to clear telephone LCD Call Forward Displays and Call Forward button LEDs. Call Forward memory is cleared when you run Program 92-9, even if system power is not cycled.

  • Page 39

    Initialization & Test Program 92 – Initializing Misc. Backup RAM Action (press buttons + LED Buttons) LCD Response 92 Select = Prepare system for another selection (go back to Step 5) or exit Program 92 (continue with Step 8). 92 Select = ## Initialized data in system memory (LEDs got out).

  • Page 40: Program 00 – Part 1: Software Check

    Initialization & Test Program 00 – Part 1: Software Check Program 00 – Part 1: Software Check Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Test - Includes: Remote Maintenance Security Code Assignments Initialized Default: None ✱ ✱...

  • Page 41

    Code 0 displays the software version of the system processor PCB or on the DK40i Base KSU, or DK14 KSU, and if installed, the RKYS, KKYS, or QKYS key type. See the Program 00 Record Sheet for an illustration of software displays. This information cannot be altered with this program.

  • Page 42

    Initialization & Test Program 00 – Part 1: Software Check Action (press buttons + LED Buttons) LCD Response 00 Select = 1 Define the Level 1 remote maintenance security code from the System Password = 0000 Record Sheet (four digits maximum). Level 1 allows remote access to all programs and data.

  • Page 43: Program 00 – Part 2: Processor Ram Test

    RAM test result indicates a defective processor PCB; change the appropriate (X or Y) processor PCB and retest RAM on the newly installed processor PCB. Replace the DK14 KSU or DK40i Base KSU if Test 1=NG Backup RAM Test ✱...

  • Page 44

    RAM failure is indicated on the programming telephone X or Y (see above). If the DK14 or DK40i processor fails the RAM test, the Base KSU must be replaced. Running each RAM test drops all calls and interrupts telephone service for 15 CAUTION! seconds.

  • Page 45: Program 01 – Station Logical Port Display And/or Change

    This chapter gives you programming information for the Strata DK system and its stations. Program 01 – Station Logical Port Display and/or Change Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Logical port number = physical port number...

  • Page 46: Program 02 – Station Physical Port Display And/or Change

    System & Station Program 02 – Station Physical Port Display and/or Change Program 02 – Station Physical Port Display and/or Change Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Logical port number = physical port number...

  • Page 47: Program 03 For Dk14 – Slot Assignments

    001~004 Numbers Notes In the DK14 software: QCDU2 digital ports are considered to be installed in slot 11. QCDU2 CO lines are considered to be installed in slot 12. opt=QRCU3 opt=Always assigns 8 ports (000~007), digital ports (OCA/DIU). No DSS allowed.

  • Page 48: Program 03 For Dk40i – Flexible Pcb Slot Assignments

    System & Station Program 03 for DK40i – Flexible PCB Slot Assignments Program 03 for DK40i – Flexible PCB Slot Assignments Processor Type: DK40i Program Type: System Initialized Default: PCB codes of PCBs installed prior to running Program 91-1 or Program 91-9 Code 00 for empty slots (15~18), Base KSU has codes for PCBs more codes ✱...

  • Page 49

    System & Station Program 03 for DK40i – Flexible PCB Slot Assignments Program 03 for DK40i - Overview Program 03 tells the system what type of optional PCBs are installed in the Expansion KSU. You must run Program 03 after installing PCBs with options such as OCA, DIU, etc. Also, run Program 03 for each PCB slot when installing a PCB in that location.

  • Page 50: Program 03 For Dk424 – Flexible Pcb Cabinet Slot Assignments

    System & Station Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments Processor Type: All RCTUs Program Type: System Initialized Default: PCB codes of PCBs installed prior to running Programs 91-1 or 91-9; Code 00 for empty slots more codes ✱...

  • Page 51

    System & Station Program 03 for DK424 – Flexible PCB Cabinet Slot Assignments DK424 Expansion Cabinet 5 Slot Number PCB Code PCB Type Options Station/Tie/DID/ISDN Port Numbers CO/Tie/DID/ISDN Line Numbers DK424 Expansion Cabinet 6 Slot Number PCB Code PCB Type Options Station/Tie/DID/ISDN Port Numbers...

  • Page 52: Program 03 For Dk424i – Flexible Pcb Cabinet Slot Assignments

    System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments Processor Type: All BCUs Program Type: System Initialized Default: PCB codes of PCBs installed prior to running Programs 91-1 or 91-9; Code 00 for empty slots more codes ✱...

  • Page 53

    System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments DK424i Expansion Cabinet 5 Slot Number S501 S502 S503 S504 S305 S306 S307 S308 S309 S310 PCB Code PCB Type Options Station/Tie/DID/ISDN Port Numbers CO/Tie/DID/ISDN Line Numbers See the following text for specific installation rules on the above PCBs.

  • Page 54

    System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments RCIU/RCIS or RCIU2/RCIS When installing RCIU2/RCIS, enter the Caller ID circuit numbers on the record sheet in place of the CO line number. Each RCIU2/RCIS slot uses eight Caller ID circuits. RCIU2/RCIS circuit numbers are assigned automatically in numerical order (001~200) starting with the lowest slot number, to the highest RCIU2/RCIS slot number in 8-circuit increments.

  • Page 55

    System & Station Program 03 for DK424i – Flexible PCB Cabinet Slot Assignments Program 03 Example Action (press buttons + LED buttons) LCD Response No. 205 Use an LCD programming phone per Minimum Hardware Requirements on Page 1-14. Jan 20 Sun 06:43 ✱...

  • Page 56: Program *03 For Dk424 – Cabinet Type Identification

    System & Station Program *03 for DK424 – Cabinet Type Identification Program *03 for DK424 – Cabinet Type Identification Processor Type: RCTUE/F or B5CAU/B5CBU Program Type: System Initialized Default: All cabinets = 1 ✱ ✱ ✱ ✱ ✱ SELECT = Cabinet No. (1~7) Turn System Power Off (5 sec) then On.

  • Page 57: Program 04 – Station Logical Port [pdn] Assignment

    System & Station Program 04 – Station Logical Port [PDN] Assignment Program 04 – Station Logical Port [PDN] Assignment Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See [PDNs] in the record sheets DK14 Record Sheet ✱...

  • Page 58

    System & Station Program 04 – Station Logical Port [PDN] Assignment DK40i Record Sheet ✱ ✱ ✱ ✱ Logical SELECT = Station Logical Port Number(s) [PDN] (1~4 digits) Ports (see table below) (Initialized) Refer to Chapter 2 – DK40i Configuration before installing PCBs in slots 15~18. Expansion Slot Configuration Record: Slot 15 _______ Slot 16 _______ Slot 17 _______ Slot 18 _______ Physical...

  • Page 59

    System & Station Program 04 – Station Logical Port [PDN] Assignment DK424 or DK424i Record Sheet ✱ ✱ ✱ ✱ SELECT = Station Logical Port Number(s) Press [PDN] or Button LED 01 to erase (1~4 digits) Reserved for Special Processor DISA Port Processor [PDN] Port Range...

  • Page 60

    00, 08, 020 DK40i Electronic telephone associated with DSS console (PEKU/Expansion Unit required). 00, 13, 17 DK40i DK40i: Separate Background Music Source (PEKU, PESU, or PSTU/ Expansion Unit required). DK14: QSTU2 required. DK14 DK40i IMDU modem. 3-16 Strata DK Programming 5/00...

  • Page 61

    System & Station Program 04 – Station Logical Port [PDN] Assignment Program 04 Example Action (press buttons+LED buttons) LCD Response Use an LCD programming phone per Minimum Hardware No. N-N Requirements in Chapter 1 - Overview. Jan 20 Sun 06:43 ✱...

  • Page 62: Program *04 – [phdn] And Distributed Hunt [dn] Assignments For Internal And Tie Line Calls

    Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See the legend below ✱...

  • Page 63

    System & Station Program *04 – [PhDN] and Distributed Hunt [DN] Assignments For Internal and Tie Line Calls Program *04 Overview Program *04 assigns the system Phantom Directory Numbers [PhDNs] and Distributed Hunt (DH) Group [DNs]. All DK systems provide 16 DH groups. [PhDNs] and DH [DNs] can be one to four digits. [PhDNs] and DH [DNs] cannot conflict with each other, or be the same as Primary Directory Numbers assigned in Program 04.

  • Page 64: Program 05 – Flexible Access Code Numbering

    System & Station Program 05 – Flexible Access Code Numbering Program 05 – Flexible Access Code Numbering Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: See record sheet ✱ ✱ ✱ ✱ SELECT = Access Code (1~9)

  • Page 65

    (N/A 600~699 RCTUB, RCTUBA/BB, RCTUC/D, and B1CU, B2CAU/BU, B3CAU/BU) M/W for Voice Mail Off (#64+Station No.) System Speed Dial Set (N/A 60~99 - DK14, DK40i Voice Mail ID Code Set (Call Fwd, #656) and RCTUA) Voice Mail ID Code Set (Ans. MW, #657)

  • Page 66: Program *05 – Call Park Pickup Abbreviated Dialing

    System & Station Program *05 – Call Park Pickup Abbreviated Dialing Program *05 – Call Park Pickup Abbreviated Dialing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Blank ✱ ✱ ✱ ✱ ✱ SELECT = 1 DATA = 1 or 2 digit abbreviated dialing for Call Park Pickup.

  • Page 67: Program 09 – Built-in Auto Attendant Prompt / Station Assignments

    System & Station Program 09 – Built-in Auto Attendant Prompt / Station Assignments Program 09 – Built-in Auto Attendant Prompt / Station Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System and ACD Initialized Default: Blank ✱...

  • Page 68

    System & Station Program 09 – Built-in Auto Attendant Prompt / Station Assignments ➤ To create one-digit dialing prompts and to assign the associated destination station numbers 1. Enter Program 09. 2. When “SELECT” appears on the LCD, press the desired digit (prompt). Then “AUTO ATT DIAL”...

  • Page 69: Program *09 – [pdn], [phdn], Dh, Acd Or Modem Did Ext. Assignments

    Then enter the lowest DID Ext. number as the first Ext. number in the range. Processor [PDN] Port Range [PDN] Ext. # Processor [PDN] Port Range [PDN] Ext. # DK14 000~009 10~19 B1CU 000~055 200~255...

  • Page 70

    System & Station Program *09 – [PDN], [PhDN], DH, ACD or Modem DID Ext. Assignments Program *09 Overview This program assigns the routing destinations for incoming DID line calls. Program *09 DID extension numbers can be routed to [PDNs], [SDNs], or [PhDNs], ACD Groups, or Distributed Hunt groups.

  • Page 71: Program 10-1 – System Assignments, Part 1 Of 3

    CO lines. This applies when dialing from CO Line DTMF Signal Time 160 msec. any Toshiba telephone, including the 2000-series Digital Telephone. LED 04 does not apply to Call Forward or Voice Mail ID DTMF tones sent to voice mail ports.

  • Page 72

    System & Station Program 10-1 – System Assignments, Part 1 of 3 Program 10-1 Overview You can make the following system assignments with Program 10-1: LED 20: Two-CO Line Conference Two lines can be conferenced with one or two telephones (digital, electronic, or standard). Conference (see LED 19) in this program to enable this feature.

  • Page 73

    See Program 10-2 for standard telephone port DTMF timing. This program pertains to manual dialing or speed dialing from all Toshiba telephones, with the following exception. When dialing manually from 2000-series telephones, signals last as long as the buttons are pressed (minimum 80 msec.).

  • Page 74: Program 10-2 – System Assignments, Part 2 Of 3

    System & Station Program 10-2 – System Assignments, Part 2 of 3 Program 10-2 – System Assignments, Part 2 of 3 Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LEDs 02, 14, 15, and 16 are On ✱...

  • Page 75

    If Two-CO line conference/tandem call volume is low due to CO line loss, Toshiba recommends testing two-line Conference with LED 19 On; if it improves the volume level and there is no hum noise, keep LED 19 On.

  • Page 76

    Off for RSTU2, RSTU, RDSU, KSTU2, QSTU2, and PSTU alternate BGM. Also run Program 19 to assign BGM to a PCB slot number. DK14, DK40i: The normal MOH source can be connected to the MOH RCA jack on the DK14 KSU or on the DK40i KSU.

  • Page 77

    80- or 160-millisecond bursts. This applies to digits sent via the voice mail identification code ( ) set at each station. This also applies to manually dialed digits sent to voice mail ports from Toshiba telephones, including 2000-series digital telephones. LED 05: Music-on-hold or Ring Back Tone Prior to Release 3.2, transferred parties would either hear Music-on-hold (MOH) or silence.

  • Page 78

    System & Station Program 10-2 – System Assignments, Part 2 of 3 This feature applies to loop and ground start lines, and also Tie, DID, and DNIS lines assigned with Program 17, LED 05 On; these lines will use Program 71 (1~3) assignments. Tie and DID lines assigned with Program 17, LED 05 Off cannot be routed to different destinations in the Day/ Day 2/Night modes.

  • Page 79: Program 10-3 – System Assignments, Part 3 Of 3

    System & Station Program 10-3 – System Assignments, Part 3 of 3 Program 10-3 – System Assignments, Part 3 of 3 Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LEDs 11, 13 and 20 On, all other LEDs Off ✱...

  • Page 80

    Notes Toshiba VP products require Release 7 software or above for Toshiba proprietary integration. Toshiba VP products require the SW-X0042 feature package (CO Centrex) for SMDI, but not for Toshiba Proprietary RS-232 Interface. Toshiba Stratagy products support SMDI only in the standard configuration, not Toshiba proprietary RS-232 interface.

  • Page 81

    VM interface. (Example: For VP100 or Stratagy/Stratagy DK SMDI interface, set LEDs 10, 11, and 12 on for 7 digits (1+2+4=7). Do not set LED 10-13 Off for Toshiba proprietary interface; it is no longer supported by DK systems. This refers to the station digit length that the SMDI voice mail system design requires. This parameter is set for the Voice Mail system digit length;...

  • Page 82

    System & Station Program 10-3 – System Assignments, Part 3 of 3 LEDs 01~04: Amplified Conference Assignments Light LEDs 01~04 to identify which PEKU ports should be connected to external amplifiers. External Amplified Conference is provided by customer-supplied two-way amplifiers connected to system PEKU ports to amplify “two-line”...

  • Page 83: Program 10-4 – Acd/isdn/tandem Parameters

    System & Station Program 10-4 – ACD/ISDN/Tandem Parameters Program 10-4 – ACD/ISDN/Tandem Parameters Initialized Default: LEDs 12 and 14 are On ✱ ✱ ✱ ✱ SELECT = 4 Light Button/LEDs as defined by the table below. If the X column is checked, the LED should be On. Button/ LED On LED Off...

  • Page 84

    Turning LED 13 Off allows all calls to be received. Toshiba recommends keeping LED 13 Off until some time in the future when the public network is updated to send a progress indicator with all calls.

  • Page 85

    System & Station Program 10-4 – ACD/ISDN/Tandem Parameters DTMF/ LED 19 LED 18 LED 17 Buffers Note LEDs 19,18 17 Off disables the feature. Table 3-1 DTMF Buffers The ports used for buffer memory are not available for telephones. The ports are Important! automatically assigned from the highest numbered port down, for the number of ports used.

  • Page 86: Program *10 – Enhanced 911 Operation

    The Strata DK14, DK40i and DK424 accomplishes this through a special interface between the KSU and the CO. This special interface takes the station number information and sends it through the public network in a format compatible with the central E911 database.

  • Page 87

    System & Station Program *10 – Enhanced 911 Operation Programs *10-11 and *10-12 Overview Programs 10-11 and 10-12 assign which QSTU2, KSTU2, RSTU2, RSTU, RDSU, PSTU, or PESU standard telephone ports are connected to the E911 interface unit. Program 04 Directory Number data must be blank for E911 QSTU2, KSTU2, Important! RSTU2, or RSTU ports.

  • Page 88: Program 12 – System Assignments, Basic Timing

    System & Station Program 12 – System Assignments, Basic Timing Program 12 – System Assignments, Basic Timing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Program Timing Code 1 15 secs. Code 3 1 min.

  • Page 89

    Standard telephones can also defeat Toll Restriction if the seize time is too short and they are not required to dial outgoing calls via LCR. Toshiba recommends that standard telephones should always be required to dial outgoing calls via LCR to prevent them from defeating Toll Restriction.

  • Page 90: Program 13 – Defining The Message Center

    System & Station Program 13 – Defining the Message Center Program 13 – Defining the Message Center Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No port assigned ✱ ✱ ✱ ✱ SELECT = 1 PORT = Station Logical Port Number SELECT 6~9 are not used.

  • Page 91: Program 15 – Ground/loop/tie/did Line Options

    System & Station Program 15 – Ground/Loop/Tie/DID Line Options Program 15 – Ground/Loop/Tie/DID Line Options Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ SELECT = Program Code...

  • Page 92

    System & Station Program 15 – Ground/Loop/Tie/DID Line Options Program 15 Overview This program specifies operational options on a line by line basis. Code 0: Automatic Release (AR) on Voice Mail or Voice Calls On loop start CO lines, some COs send the AR (Automatic Release) or CPC (Calling party Control) signal after an external party hangs up (typically 1~15 seconds) to disconnect a loop start line.

  • Page 93

    System & Station Program 15 – Ground/Loop/Tie/DID Line Options Two-CO line DISA calls always release when AR/CPC is sent. DISA release via AR/CPC is not related to this program. CO line calls disconnected by the AR/CPC signal will be represented on the Station Message Detail Recording (SMDR) report by a “*”...

  • Page 94: Program *15 – Co Line Tenant Assignments

    System & Station Program *15 – CO Line Tenant Assignments Program *15 – CO Line Tenant Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All CO lines assigned to Tenant 1 ✱ ✱ ✱...

  • Page 95: Program 16 – Assign Co Line Groups (or Dial 9)

    System & Station Program 16 – Assign CO Line Groups (or Dial 9) Program 16 – Assign CO Line Groups (or Dial 9) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All CO lines assigned to the Dial 9 group ✱...

  • Page 96

    System & Station Program 16 – Assign CO Line Groups (or Dial 9) Program 16 Overview Use Program 16 to assign each CO line to a CO line group or a general “dial 9” group. A general group for outside calling is available with a “dial 9” access code as the initialized state for all lines. Lines can be accessed with a dialing code instead of with a CO button.

  • Page 97: Program 17 – Did/tie Line Options

    System & Station Program 17 – DID/Tie Line Options Program 17 – DID/Tie Line Options Processor Type: DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LED 01/02 Off, LED 03/04 On ✱ ✱ ✱ ✱ Enter Line No. that will be DID or Tie line. Light LED Buttons 01~08 as noted in table below To add a port range, enter XXX✱XXX (low port ✱...

  • Page 98

    System & Station Program 17 – DID/Tie Line Options LED 08: ANI/DNIS Digit Format Most DID/Tie lines with ANI/DNIS digit format include ✱ tone with digits (LED 08 On). One exception, as of this writing, Sprint provides DNIS without ANI and does not include ✱...

  • Page 99

    System & Station Program 17 – DID/Tie Line Options LED 03: DID Camp-on/Busy Turn LED 03 On if DID line callers should hear ringback tone and camp on to busy stations when calling busy stations. Turn LED 03 Off if the DID callers should hear busy tone when calling busy stations.

  • Page 100: Program *17 – Did Intercept Port Number (vacant Or Wrong Number)

    To add a port range, enter XXX✱XXX (low port ✱ high port). Intercept Port DID Line Intercept Port Processor Type DID Line Range Processor Type Range Range Range DK14 B1CU 001~032 000~055 DK40i 001~012 000~027 B2CAU/BU 001~120 000~111 RCTUA, RCTUB...

  • Page 101: Program 19 – Alternate Background Music Source Slot Assignment

    Program 19 – Alternate Background Music Source Slot Assignment Program 19 – Alternate Background Music Source Slot Assignment Processor Type: DK40i, all RCTUs and BCUs (not used for DK14. See Program 10-2, LED 10) Program Type: System Initialized Default: Slot 11 more codes ✱...

  • Page 102: Program 20 – Computer And Data Interface Unit Configuration

    System & Station Program 20 – Computer and Data Interface Unit Configuration Program 20 – Computer and Data Interface Unit Configuration Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LED 17 On, all others Off ✱...

  • Page 103

    System & Station Program 20 – Computer and Data Interface Unit Configuration Notes RPCIs and PDIUs cannot be connected to PDKU1 circuit 8, but can be connected to all eight PDKU2 circuits. RPCIs and PDIUs that support data switching cannot be connected to PDKU in all slots.

  • Page 104

    System & Station Program 20 – Computer and Data Interface Unit Configuration LED 06: DTR Pulse LED 06 should always be Off. LED 06 should be off for all PDIU-DS, RPCI-DIs, or PDIU-DIs. (Refer to Chapter 10 – Peripheral Installation for more PDIU-DS/modem pool information). LED 05: Auto Pause Behind PBX Turn LED 05 On to enable Auto Pause Behind PBX.

  • Page 105: Program 21 – Modem Pool Port Assignments

    Assignment 7 Assignment 8 Assignment 9 Assignment 10 Notes Digital Ports include: DK14 KSU, DK40i Base KSU, QCDU2, KCDU, PDKU2, and RDSU digital ports. Standard telephone ports include: QSTU2, KSTU2, RSTU2, RDSU, PSTU, and PESU standard telephone ports. 3-61 Strata DK Programming...

  • Page 106

    8 on a PDKU1. All PDKU2, KCDU, and QCDU circuits can support DIUs. DIUs can also be connected to any digital circuit in the DK14 or DK40i KSU. DIUs can be connected to ports associated with PDKU1 circuits 1~7 only. All PDKU2 circuits, 1~8, can support RPCI/DIUs.

  • Page 107: Program 22 – Rpci And Diu Station Hunting For Data Calls

    “hunt-to” station, and so on. If all RPCI/PDIU stations in the “hunt-to” sequence are busy, then the data caller will receive a busy tone. Toshiba recommends that all PDIU-DS station ports grouped in a modem pooling or printer pooling/server configuration be placed into a hunt-sequence arrangement with Program 22.

  • Page 108: Program 23 – Built-in Auto Attendant (aa) Primary Announcement Assignments

    System & Station Program 23 – Built-in Auto Attendant (AA) Primary Announcement Assignments Program 23 – Built-in Auto Attendant (AA) Primary Announcement Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: No ports assigned ✱...

  • Page 109: Program 25-1 – Built-in Aa Incoming Call Overflow Time

    BCU PCB; DK40i: the KKYS (1, 2, or 3) must be installed on the K5RCU; DK14: the QKYS and QRCU3 must be installed in the DK14 KSU. Overflow stations and delay ring operation is assigned in Programs 81~89. Program 25-1 – Built-in AA Incoming Call Overflow...

  • Page 110: Program 26 – Built-in Aa Camp-on Busy Time

    System & Station Program 26 – Built-in AA Camp-on Busy Time Program 26 – Built-in AA Camp-on Busy Time Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns an AA Camp-on-Busy Time of 016 seconds to all ports ✱...

  • Page 111

    System & Station Program 26 – Built-in AA Camp-on Busy Time Program 26 Overview This program only applies to Auto Attendant (built-in) calls to busy or ringing stations; it Note does not apply to ring transfer camp-on time from stations or customer-supplied Auto Attendant devices;...

  • Page 112: Program 27 – Dkt Handset/headset Receiver Volume Level

    System & Station Program 27 – DKT Handset/Headset Receiver Volume Level Program 27 – DKT Handset/Headset Receiver Volume Level Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: VR=2 ✱ ✱ ✱ ✱ Digital Telephone Logical Port Number VR = Enter volume level 1~4 Default volume level is 2.

  • Page 113: Program 28 – Dss Console/attendant Telephone Assignments

    Digital DSS consoles (DDSS) should be assigned to digital telephones, and electronic consoles (HDSS) should be assigned to electronic telephones. Processor DSS Consoles HDSS Consoles DK14 DK40i RCTUA RCTUBA/BB, B1CU RCTUC/D, B2CAU/BU, B3CAU/BU RCTUE/F, B5CAU/BU DDSS PDKU/HDSS PEKU PCBs DDSS/HDSS...

  • Page 114

    System & Station Program 28 – DSS Console/Attendant Telephone Assignments Program 28 Overview DK40i: allows up to three DSS consoles (DK40i KSU supports one DSS, Expansion Unit supports two more). A DDSS console can only be connected to circuit 8 of the DK40i base digital ports or a PDKU, and an HDSS console can only be connected to circuits 7 and 8 of a PEKU.

  • Page 115: Program 29-1~8 – Dss Console And Number Button Assignments

    System & Station Program 29-1~8 – DSS Console and Number Button Assignments Program 29-1~8 – DSS Console and Number Button Assignments Processor Type: DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: “Program 29 - Initialized Default DSS Console Button Assignments” on Page 3-73.

  • Page 116

    System & Station Program 29-1~8 – DSS Console and Number Button Assignments Program 29-1~8 Overview Each button on the DSS consoles can be flexibly assigned as either a Direct Station Selection ), Line ( ), or button. The standard equipped ), and ) buttons may be changed to one of these three types, but not vice versa.

  • Page 117

    System & Station Program 29-1~8 – DSS Console and Number Button Assignments Program 29 - Initialized Default DSS Console Button Assignments Group 1 Group 2 RCTUB, RCTUC/D, RCTUB, RCTUC/D, RCTUE/F, B1CU, RCTUE/F, B1CU, Button DK40i RCTUA Button DK40i RCTUA B2CAU/BU, B3CAU/BU, B2CAU/BU, B3CAU/BU, B5CAU/BU B5CAU/BU...

  • Page 118: Program *29 – Add-on Modules Button Assignments

    System & Station Program *29 – Add-on Modules Button Assignments Program *29 – Add-on Modules Button Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: “Button Assignments” on Page 3-75. ✱ ✱ ✱ ✱ ✱...

  • Page 119: Button Assignments

    It is impossible to assign [PDNs], [SDNs] or [PhDNs] to DSS consoles or ADMs. Button Assignments RCTUB RCTUB B1CU B1CU Add-on RCTUC/D Add-on RCTUC/D Module 1 DK14 DK40i RCTUA RCTUE/F Module 2 DK14 DK40i RCTUA RCTUE/F Button No. B2CAU/BU Button No.

  • Page 120: Program 30 – Station Class Of Service

    System & Station Program 30 – Station Class of Service Program 30 – Station Class of Service Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LEDs 01, 05 and 07 for all ports ✱ ✱...

  • Page 121

    System & Station Program 30 – Station Class of Service Program 30 Overview Program 30 enables or disables features for individual telephones at the station level. The following text describes Program 30 LEDs. LED 20: SLT/ISDN Terminal “#” Dial This feature applies to single-line telephones and ISDN station terminals to indicate when a number has been dialed and to begin dialing a sub-address.

  • Page 122

    To force a verified account code entry on Two-CO line DISA calls through the system, turn LED 08 and 14 On for Port 10-DK14, Port 035-DK40i, Port 039-RCTUA, Port 089-RCTUB, RCTUBA/BB or Port 249-RCTUC/D or Port 344-RCTUE/F. Also, you must enable Forced Account Code for outgoing CO line in Program 15-7.

  • Page 123

    DID or Tie line calls. ABR overrides Program 41. Program 41 is normally used with LCR. For the DK40i, K5RCU, K5RCU2, or K4RCU must be installed; for the DK14, QRCU must be installed to detect busy tone so that ABR will function.

  • Page 124

    System & Station Program 30 – Station Class of Service LED 03: Microphone Button On at Start of Call When enabled (LED 03 On), the microphone and Mic button LED is turned On at the start of an on-hook speakerphone call. For this feature to work, you must enable the MIC button lock operation (LED 02 On).

  • Page 125

    System & Station Program 30 – Station Class of Service Action (press buttons + LED buttons) LCD Response LED buttons 01~20 LED buttons 01~20 activate features for each station port or port range. Make the following selections by turning the appropriate button LED On or Off for each item (01~20) for each port, as marked on the system record sheet: LED 01: Speakerphone Enabled...

  • Page 126: Program *30 – Telephone Group Page Assignments

    System & Station Program *30 – Telephone Group Page Assignments Program *30 – Telephone Group Page Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ ✱ Enter the station logical port which will be assigned Press LED Buttons 01~08 to light LEDs for the port to page a group or groups.

  • Page 127: Program 31 – Station Class Of Service

    Pooled Line Key - No Flash if No Ring Busy Override Tone - Continuous All Call Page Allowed - EKTs/DKTs VM (No Conference) VM Group 4 (does not apply to DK14) VM Group 3 (does not apply to DK14) VM Group 2 VM Group 1...

  • Page 128

    (QSTU2, RSTU2, RSTU, PSTU, PESU, RDSU, KSTU2, QSTU2) connected to a Toshiba Stratagy, Stratagy DK or VP voice mail system should have LEDs 04, 15, 16, 17, 18, 19, and 20, and one of the following: 05, 06, 07, or 08 turned On. These LED’s should be On for VM ports only, not for telephone ports.

  • Page 129

    LED 19: Toshiba Stratagy/Stratagy DK/VP (B No Station) DTMF “B” tone is sent to Toshiba voice mail systems to signify a recall where Toshiba voice mail systems already knows the recalling station number. Again, this allows Toshiba voice mail systems to respond more intelligently with appropriate voice prompts.

  • Page 130

    LED 15: Toshiba Stratagy, Stratagy DK and/or VP Integration (A Tone/D Tone) When enabled (LED 15 On), sends an answer tone (DTMF A tone) to the Toshiba voice mail system when a station answers, and a disconnect tone (DTMF D tone) when a station disconnects.

  • Page 131

    One group is intended for each different device. System Number of VM Groups LEDs DK14 05~06 DK40i, DK424, DK424i 05~08 All standard telephone ports (RSTU, RSTU2, PSTU, PESU, RDSU/RSTS, KSTU2 and QSTU2) connected to a particular VM machine should be assigned to the same VM group (SMDI or DTMF Integration).

  • Page 132

    System & Station Program 31 – Station Class of Service LED 03: Off-hook Call Announce (OCA) Enabled (Receive) Enable this option (LED 03 On) for any digital or electronic telephone requiring OCA. Telephones must be equipped for OCA. OCA is not available on standard telephones. This feature does not affect the station’s ability to originate OCA.

  • Page 133: Program *31 – Group Pickup Assignments

    System & Station Program *31 – Group Pickup Assignments Program *31 – Group Pickup Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ ✱ Station Logical Port Number...

  • Page 134: Program 32 – Automatic Preference

    System & Station Program 32 – Automatic Preference Program 32 – Automatic Preference Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Ringing Code 1 and Automatic Off-hook (Preference) Code 00 for all ports ✱...

  • Page 135

    If ringing line preference is not selected, no auto preference selection will occur when a station goes off hook during an incoming ring condition. Toshiba cordless telephones can have [PDN] (Code 01) selected for Auto Preference so the user will get system dial tone when pressing the...

  • Page 136: Program *32 – Rs-232 Voice Mail Message Center Port

    System & Station Program *32 – RS-232 Voice Mail Message Center Port Program *32 – RS-232 Voice Mail Message Center Port Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Blank ✱ ✱ ✱ ✱ ✱...

  • Page 137: Program 33 – [pdn]/ [phdn] Station Hunting (voice Calls Only)

    System & Station Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only) Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Blank ✱ ✱ ✱...

  • Page 138

    System & Station Program 33 – [PDN]/ [PhDN] Station Hunting (Voice Calls Only) On Ring-first systems, if a [PDN] appears on more than one button (on owner’s telephone), the DK will not hunt until all appearances of the [PDN] are in use. On Voice-first systems, the system will hunt for an available station if any one of the [PDN] appearances is busy.

  • Page 139: Program *33 – [phdn] Owner Telephone Assignment

    System & Station Program *33 – [PhDN] Owner Telephone Assignment Program *33 – [PhDN] Owner Telephone Assignment Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Blanks (no data) ✱ ✱ ✱ ✱ ✱ SELECT = [PhDN] Port Reference Number Enter the [PDN] Owner Station Logical Port Number.

  • Page 140

    System & Station Program *33 – [PhDN] Owner Telephone Assignment Program *33 Overview This program assigns each [PhDN] to a designated “Owner” telephone. Each [PhDN] must be assigned to a designated “Owner” telephone and that [PhDN] must be assigned (using Program 39) to appear on the owner telephone.

  • Page 141: Program 34 – Hold Recall Timing

    System & Station Program 34 – Hold Recall Timing Program 34 – Hold Recall Timing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns a Hold Recall Time of 032 seconds to all ports ✱...

  • Page 142: Program *34 – Station Class Of Service

    System & Station Program *34 – Station Class Of Service Program *34 – Station Class Of Service Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LED 01 On for all ports ✱ ✱ ✱ ✱...

  • Page 143

    Two 1-second bursts of 1209 Hz, (interrupted by 160 ms), 3-seconds apart (external CO or DID line call) If this option is disabled on Toshiba digital or electronic telephones (LED 01 Off), the telephone will not receive camp-on tone on direct DID calls or transferred CO line calls if there is not an idle...

  • Page 144: Program 35 – Station Class Of Service

    System & Station Program 35 – Station Class of Service Program 35 – Station Class of Service Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: LED 01, 02, 04, 05, 16 are On, all other LEDs Off.

  • Page 145

    [DN]. Notes CO line or internal calls that appear on the [DN] buttons will automatically hold when accessing another line. Toshiba recommends that the button be provided via Program 39 to telephones programmed for Auto Hold. 3-101...

  • Page 146

    System & Station Program 35 – Station Class of Service LED 17: Continuous DTMF Tones Off 2000-series digital telephones can send DTMF tones for as long as station users press their buttons (80 msec. minimum). This feature can be disabled (LED 17 On). If it is disabled, DTMF tones sent by these telephones will be either 80 or 160 milliseconds depending on the selection made with Program 10-1, LED 04 and Program 10-2, LED 06.

  • Page 147

    System & Station Program 35 – Station Class of Service Table 3-2 ISDN Immediate Dialing for Call Types (continued) Call Type Program Number Dialed from Station ISDN Immediate Dialing Available 45-1-7 Equal Access + National 10XXX Equal Access + OAC 45-1-8 Equal Access + Local 1010XXX...

  • Page 148

    System & Station Program 35 – Station Class of Service LED 06: Disable Hold Display Scrolling (Release 3.2) If LED 06 is On, Hold Display scrolling is disabled. Also, a telephone LCD cannot display which CO lines are on hold on a [PDN] if the button is pressed.

  • Page 149: Program 36 – Fixed Call Forward

    System & Station Program 36 – Fixed Call Forward Program 36 – Fixed Call Forward Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Does not assign a Fixed Call Forward location to any port ✱...

  • Page 150: Program *36 – System Nt Button Lock Password Changing Station Assignment

    System & Station Program *36 – System NT Button Lock Password Changing Station Assignment Program *36 – System NT Button Lock Password Changing Station Assignment Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: ✱ ✱...

  • Page 151: Program 37 – Ring Transfer (camp-on) Recall Time

    System & Station Program 37 – Ring Transfer (Camp-on) Recall Time Program 37 – Ring Transfer (Camp-on) Recall Time Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Ring Transfer Recall Time of 32 seconds to all ports ✱...

  • Page 152: Program *37 – Park Recall Timing

    System & Station Program *37 – Park Recall Timing Program *37 – Park Recall Timing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Ring Transfer Recall Time of 32 seconds to all ports ✱...

  • Page 153: Program 38 – Digital And Electronic Telephone Keystrip Type

    System & Station Program 38 – Digital and Electronic Telephone Keystrip Type Program 38 – Digital and Electronic Telephone Keystrip Type Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Assigns Code 31 to all ports...

  • Page 154

    Line 1 Line 11 Line 1 SD 16 [PDN] Line 10 [PDN] SD 15 DK424 and DK40i DK14 Code 32 – 20-Button (B) Code 32 – 20-Button (B) SD10 Flash Line 9 Flash Line 8 Do Not Disturb Line 8...

  • Page 155

    System & Station Program 38 – Digital and Electronic Telephone Keystrip Type Assignments for 1000-Series Digital Telephone Keystrips CO15 CO16 CO17 SD12 SD13 SD14 FLASH CO10 CO11 CO12 CO13 CO14 CO10 CO11 CO12 SD10 SD11 SD11 SD12 SD13 SD14 SD15 [PDN] [PDN] [PDN]...

  • Page 156

    System & Station Program 38 – Digital and Electronic Telephone Keystrip Type 16, 36, 56, 76 17, 37, 57, 77 18, 38, 58, 78 19, 39, 59, 79 20, 40, 60, 80 30, 50, 70 40, 60, 80 96, 116, 136, 97, 117, 137, 98, 118, 138, 99, 119, 139,...

  • Page 157: Program *38 – Standard Telephone Ring-down Destination

    To add a port range, enter XXX✱XXX (low port ✱ high port). [PDN] Port [PhDN] Port DH Group [PDN] Port [PhDN] Port DH Group Processor Processor Range Range Ports Range Range Ports DK14 900~915 B1CU 000~055 500~579 900~915 DK40i 900~915 B2CAU/BU 000~111 500~739 900~915 RCTUA 000~031 500~531...

  • Page 158

    System & Station Program *38 – Standard Telephone Ring-Down Destination Program *38 Overview Standard telephones can be assigned to ring a destination automatically by going off-hook (ring down). They can also be programmed to ring a destination if an incomplete valid number is dialed. This program assigns the ring down destination.

  • Page 159: Program 39 – Flexible Button Assignments

    System & Station Program 39 – Flexible Button Assignments Program 39 – Flexible Button Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: See Program 38 ✱ ✱ ✱ ✱ SELECT = Port Number Code Enter the port number(s) to which Press LED Button to be defined.

  • Page 160

    System & Station Program 39 – Flexible Button Assignments Program 39 Overview Program 39 assigns features to the flexible buttons for individual telephones in the system. Several types of buttons can be assigned with this program, including: Feature [PDNs], [SDNs] and [PhDNs] – Message Waiting buttons can be assigned to [PhDNs] Alert Signal (Buzz key) Feature Buttons Assignments You can assign commonly used telephone features to any flexible button (see Table 3-1).

  • Page 161

    System & Station Program 39 – Flexible Button Assignments Table 3-3 Feature Button Codes for Digital, Electronic, and Strata AirLink Wireless Telephones (continued) Button Function Button Labels Code Notes Forwards all calls to pre-defined destination. See Call Forward A.C. Fixed Call Frwd to: or CFF Program 36.

  • Page 162

    Speed Dial or SDS Begins speed dial selection. (✱ Button) Reserves button for station speed dial. Station Speed Dial code ranges vary per processor: ✱10~ DK14, DK40i, RCTUA ✱49 Station Speed Dial Codes SD (All DK systems) ✱10~ RCTUBA/BB, RCTUC/D, B1CU, B2CAU/BU, ✱49...

  • Page 163

    Phantom Directory Numbers [PhDNs] are generally used as numbers that may appear on a group of telephones, such as an extension number which rings all phones in a department. There are a number of considerations for assigning Directory Numbers. Toshiba suggests reading the following steps and Directory Number Considerations before assigning [DNs].

  • Page 164

    System & Station Program 39 – Flexible Button Assignments Button Type Button Labels Code Notes YYY = the Program 04 station logical port number of the [DN] that should appear as a Primary Directory [PDN] NNNN - 1, Highest button ##YYY [PDN].

  • Page 165

    RCTUBA/BB B5CAU/BU RCTUC/D RCTUE/F [PhDN] can appear on all Toshiba telephones in the system, but a [PhDN] is limited to ring on 120 telephones maximum. Phantom [DN] owner telephones have the following attributes: Set Call Forward for [PhDNs] Set Call Forward Mail Box destinations (VM ID codes) for [PhDNs]...

  • Page 166

    System & Station Program 39 – Flexible Button Assignments Alert Signal Button Assignments ✱ ✱ ✱ ✱ YYY = the Program 39 code for the Enter the logical port number of the button that should be installed. telephone that will be assigned an button.

  • Page 167

    System & Station Program 39 – Flexible Button Assignments Alert Signal Button Programming Example Station 200 Station 202 Code Code Signal 1 Signal 1 Code Code Signal 2 Signal 2 Code Signal 4 Station 203 Code Signal 1 Station 201 Code Signal 2 Code...

  • Page 168: Program *40 – Distributed Hunt Group Member Assignments

    System & Station Program *40 – Distributed Hunt Group Member Assignments Program *40 – Distributed Hunt Group Member Assignments Processor Type: DK14, DK40i, all RCTUs Program Type: Station Initialized Default: No member (station port) assigned to any DH Group ✱...

  • Page 169

    System & Station Program *40 – Distributed Hunt Group Member Assignments Program *40 Overview This program assigns the members (station primary [DN] port numbers and hunting orders [01~32] of Distributed Hunt (DH) groups [900~915]). When a member of a DH group is added or deleted, all the other members’...

  • Page 170: Program *41 For Dk424 – T1 Assignment Series (part 1)

    System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) Program *41 for DK424 – T1 Assignment Series (Part 1) Processor Type: RCTUBA/BB, RCTUC/D, RCTUE/F, B1CU, B2CAU/BU, B3CAU/BU and B5CAU/BU Program Type: System Initialized Default: See each program Series Overview Use Program *41 (Part 1) and *42 (Part 2) series to set T1 parameters and assignments on the DK424.

  • Page 171

    System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) – Program *41-2 T1 Channel Assignments Initialized Default: 1 = Loop Start More channels ✱ ✱ ✱ ✱ ✱ Turn System Power Off (5 sec) then On or...

  • Page 172

    System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) See Program 17 for other Tie/DID assignments; see Program *17 and Program *09 Important! for other DID assignments. Notes You must cycle system power or run Program 91-2 to transfer Program *41-2 data from temporary memory to working memory.

  • Page 173

    System & Station Program *41 for DK424 – T1 Assignment Series (Part 1) – Program *41-4 T1 Span Receive Level Pad Assignments Initialized Default: 4 (-3dB) ✱ ✱ ✱ ✱ ✱ SELECT = 4 Enter one of the following pad codes for the transmission of path: Enter the RDTU being programmed (1~8).

  • Page 174: Program *42-1 – Primary Timing Reference Assignments (release 3.1 And Earlier)

    System & Station Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier) Program *42-1 – Primary Timing Reference Assignments (Release 3.1 and earlier) Initialized Default: Primary = 1, Secondary = 2 ✱ ✱ ✱ ✱ ✱ SEL = 1 or 2 RDTU PCB Number (1~8) 1 - Primary Source Enter the RDTU PCB number that is connected to the...

  • Page 175: Program *50 – Caller Id Circuit Assignments To Co Line Pcbs

    Universal Slot PCB Installation and Chapter 8 – Universal Slot PCB Wiring Diagrams in the Strata DK I&M Manual. On DK14, the Tip/Ring leads of the CO line circuit must be connected to the line Tip/Ring leads of the Caller ID interface box. (See Chapter 1 – DK14 Installation, Figure 1-18 and the Caller ID text under “WSIU1 Serial Interface Board”...

  • Page 176

    Central Office must be assigned to an RCIU or RCIS circuit using this program. In DK14, each CO line that receives Caller ID must be assigned an MLX-41 interface box circuit number. For information regarding the MLX-41, see Chapter 1 - DK14 Installation in the Strata DK I&M Manual.

  • Page 177: Program *51 – Station Memory Allocation

    Program *51 – Station Memory Allocation Program *51 – Station Memory Allocation for Storing Caller ID/ANI Numbers on Abandoned/ Unanswered Calls Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No memory for all ports ✱...

  • Page 178

    System & Station Program *51 – Station Memory Allocation Program *51 Overview Use this program to allocate “Abandon-Call-Memory” when any LCD telephone must store abandon call information for Caller ID, Ground/Loop start line and/or ANI, DID/Tie lines. On direct incoming calls that ring on more than one telephone, the Caller ID, Ground/Loop start, line must also be assigned to the designated abandon call storage LCD telephone in Program *52.

  • Page 179: Program *52 – Caller Id/ani Abandoned Call Number Station Owner Assignments

    System & Station Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No station owners assigned ✱...

  • Page 180

    System & Station Program *52 – Caller ID/ANI Abandoned Call Number Station Owner Assignments Program *52 Overview Use this program for any LCD telephone that must store abandon call information for Caller ID, Ground/Loop start lines and/or ANI, DID/Tie lines must be allocated “Abandon-Call-Memory” LCD telephones can be allocated memory to save up to 100 numbers in 10 number increments (see IDL totals).

  • Page 181: Program 58 – Dk424 Attendant Console Series (part 1)

    System & Station Program 58 – DK424 Attendant Console Series (Part 1) Program 58 – DK424 Attendant Console Series (Part 1) Processor Type: RCTUBA/BB, RCTUC/D and RCTUE/F, B1CU, B2CAU/BU, B3CAU/BU, B5CAU/BU Program Type: Station Initialized Default: See each program – Program 58-1 Attendant Console Overflow Timer Initialized Default:...

  • Page 182

    System & Station Program 58 – DK424 Attendant Console Series (Part 1) Program 58-2 Overview This program identifies in software the type of display connected to each console. It also enables you to set priorities for types of incoming calls. You can also enable Call Waiting tones. LED 01: Attendant Console Display Type Base units can connect to an Electroluminescent (EL) display (LED 01 On) or Extended Graphics Adapter (EGA) Display (LED 01 Off).

  • Page 183

    ✱ ✱ ✱ ✱ SELECT = 5 Enter the overflow destination port number. Console Number (1~4) Console overflow destination = Processor Type Port Range Processor Type Port Range DK14 000~009 B1CU 000~055 DK40i 000~027 B2CAU/BU 000~111 RCTUA 000~031 B3CAU/BU 000~191...

  • Page 184: Program 59 – Attendant Console Flexible Button Codes

    System & Station Program 59 – Attendant Console Flexible Button Codes Program 59 – Attendant Console Flexible Button Codes Processor Type: RCTUBA/BB, RCTUC/D, RCTUE/F, B1CU, B2CAU/BU, B3CAU/BU and B5CAU/BU Program Type: Station Initialized Default: Given throughout this section ✱ ✱ ✱...

  • Page 185

    System & Station Program 59 – Attendant Console Flexible Button Codes Program 59 Overview Attendant Consoles have 24 flexible buttons (12 on left and 12 on the right side of the dial pad). This program is used to assign each button to an available function or options. Program 59 record sheets define the button options (and codes) available.

  • Page 186

    System & Station Program 59 – Attendant Console Flexible Button Codes Table 3-7 Optional Attendant Console Button Codes Button Function Button Labels Code Notes Alarm Alarm Reset or ALRM Resets alarm condition system-wide. Call Pickup Tenant 1~Call PKUP 1~PKUP 4 435~438 Picks up tenant 3’s ringing CO calls.

  • Page 187

    System & Station Program 59 – Attendant Console Flexible Button Codes Table 3-8 Additional Feature Button Codes (continued) Button Function Button Labels Code Notes Call Park and Page Call Park/Page or CP/PG Parking and Paging Park Pickup. Picks up ringing or held intercom, trunk Call Pickup (Directed) Directed Pickup or PKUP calls, and page.

  • Page 188: Program 60-1 – Smdr Data Output Options

    System & Station Program 60-1 – SMDR Data Output Options Program 60-1 – SMDR Data Output Options Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: LED 01 Off ✱ ✱ ✱ ✱ SELECT = 1 Light the LED Buttons that are marked with an X in the table below.

  • Page 189: Program 60-2~7 – Smdr Output/account Code Digit Length

    System & Station Program 60-2~7 – SMDR Output/Account Code Digit Length Program 60-2~7 – SMDR Output/Account Code Digit Length Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Item 2: 10 seconds Item 3: SMDR output is enabled for answered incoming/outgoing calls...

  • Page 190

    System & Station Program 60-2~7 – SMDR Output/Account Code Digit Length Program 60-2-7 Overview This program assigns the type of data to send to the Station Message Detail Report (SMDR). Item 2: SMDR Threshold Time The time that a call must be in progress before it will register with SMDR can be set to 1 or 10 seconds.

  • Page 191: Program 60-8 – Call Forward External (remote Change, Security) Id Code

    System & Station Program 60-8 – Call Forward External (Remote Change, Security) ID Code Program 60-8 – Call Forward External (Remote Change, Security) ID Code Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: No digits More Codes ✱...

  • Page 192: Program 69 – Verified Account Codes

    System & Station Program 69 – Verified Account Codes Program 69 – Verified Account Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Blank More Codes ✱ ✱ ✱ ✱ SELECT = Verified Account Code...

  • Page 193

    [PDN] + + VAC + Verified Account Codes: Forced/Voluntary Program Options Any station can dial a VAC after accessing a CO line—by pressing the (DK14, DK40, RCTUA~C/D, B1CU, B2CAU/BU and B3CAU/BU), (RCTUE/F and B5CAU/BU), or by pressing the button. Forced Account Code requirements are assigned via station and line program options: stations are assigned in Program 30, LED 08 On;...

  • Page 194: Program 70 – Verified Account Code Toll Restriction Assignments

    System & Station Program 70 – Verified Account Code Toll Restriction Assignments Program 70 – Verified Account Code Toll Restriction Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: 000 for all VACNs ✱ ✱...

  • Page 195

    System & Station Program 70 – Verified Account Code Toll Restriction Assignments Program 70 Overview A Toll Restriction Class can be assigned with this program to each of the 300 Verified Account Codes assigned in Program 69. This class of restriction overrides the normal station class of restriction assigned in Program 48 when a VAC is entered at the station.

  • Page 196: Program 71 – Dnis

    System & Station Program 71 – DNIS Program 71 – DNIS Processor Type: DK40i, all RCTUs Program Type: System Initialized Default: All Programs blank DNIS Addresses Processor Type DNIS Address Range DK40i 000~199 RCTUA 000~199 RCTUBA/BB, B1CU 000~349 RCTUC/D, B2CAU/BU, B3CAU/BU 000~499 RCTUE/F, B5CAU/BU 000~499...

  • Page 197

    System & Station Program 71 – DNIS Program 71-4: DNIS and ANI Only Lines Voice Mail ID Assignments ✱ ✱ ✱ ✱ DNIS Address VM ID Code (see legend above) Enter VM ID code that should be sent to Voice Mail when the selected DNIS number Call-Forwards or rings directly to Voice Mail (1~16 digits).

  • Page 198

    System & Station Program 71 – DNIS DNIS Number DNIS Number DNIS Number DNIS Number Name Routing Points DNIS (1~5 digits) VM ID Code (1~16 digits) (1~16 characters) (71-1, 71-2, 71-3) Address 71-0 71-4 71-5 Program 71-0 Overview Defines the DID / Tie / DNIS / ANI line extension numbers that the system should be able to receive.

  • Page 199

    System & Station Program 71 – DNIS A DNIS and/or Tie/DID extension number and/or ANI only line can be assigned to route one of the following destinations: Primary Directory Number [PDN] - secondary appearances of this [PDN] will also ring if Programmed to ring in Program *71, *72, and/or *73 Phantom Directory Number Distributed Hunt Group...

  • Page 200

    System & Station Program 71 – DNIS when the DNIS/Tie/ DNIS extension or ANI call forwards to VM. This program can also be used with non-DNIS Tie and/or DID lines to assign VMID digits to normal Tie or DID numbers. The last address in Program 71-4 can be used to assign a VMID code to ANI only lines (see Table 3-9).

  • Page 201: Program *71~*73 – [dn] To [dn], Tie To [dn], And Did To [dn] Ringing Assignments

    Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: [PDNs] are programmed to immediately ring their respective telephones in Program *71;...

  • Page 202

    System & Station Program *71~*73 – [DN] to [DN], Tie to [DN], and DID to [DN] Ringing Assignments In the EK Telephone Ports column, enter the Program 04 telephone ports of the Important! telephones that should ring when the [DN] is called from another [DN] or a Tie or DID line (maximum of 120 telephones can be assigned to ring).

  • Page 203: Program 72 – Dnis Number Network Table Assignments

    Press LED Button 04 to enter a pause. Network Table Total DNIS Network Network Table Total DNIS Route to Ports Route to Ports Number Number Number Network Number DK14 RCTUBA/BB, B1CU 300~499 DK40i 300~399 RCTUC/D, B2CAU/BU, B3CAU/BU 300~599 RCTUA, RCTUB 300~399 RCTUE/F, B5CAU/BU 400~699...

  • Page 204

    System & Station Program 72 – DNIS Number Network Table Assignments Program 72 Overview This program defines the external Network routing numbers that can be assigned DNIS/Tie/DID extension numbers in the Day, Day2, or Night ringing mode. This assignment will cause incoming DNIS/Tie/DID calls to route (forward) back out over a public, or private, telephone network to a pre-assigned telephone number.

  • Page 205: Program 74 – System Nt Button Lock Password

    System & Station Program 74 – System NT Button Lock Password Program 74 – System NT Button Lock Password Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Port 000 for all tenants ✱ ✱ ✱...

  • Page 206: Program 76-1(x-y) – Dk14, Dk40i, All Rctus And Bcus

    2. If the DK14 CO lines must pass Caller ID information to the Toshiba telephones, LCD/RPCI-DI, an interface box, TC1041 (MLX-41), must be connected to one of the WSIU outputs. For more information, see the Caller ID instructions in Chapter 1 –...

  • Page 207: Program 76-2 (x-z) – Wsiu, Tsiu And Rsiu / Rsis / Rmds Transmission Rates

    9600 bps Program 76-2 Overview Assigns each installed WSIU (DK14 only), TSIU (DK40i only) or RSIU port to operate at a specified transmission rate. Where X identifies the WSIU, TSIU port number 1~2 or RSIU/RSIS/ RMDS port number 1~4 and Z identifies the WSIU, TSIU or RSIU/RSIS/RMDS port data transmission rate in bits-per-second (bps).

  • Page 208: Program 77-1 – Peripheral Options (door Phones)

    NT Relay Enabled — — — — LED 02 applies to DK14 or DK40i only. External Page on Base Unit Relay Enabled LED 01 has priority. LED 01 applies to DK14 or DK40i only. NT on Base Unit Relay Enabled...

  • Page 209

    Station PCBs that are connected to HDCB/DDCB door phones control boxes must be installed in lower slot numbers than Tie, DID, or Attendant Console PCBs. DK40i nd DK14: See port information on record sheet. LED 15: RMDS Protocol This program sets the RMDS communications standard type to CCITT/V.22bis (2400bps) or Bell 212A (1200bps).

  • Page 210

    Program *79 for door phone ringing assignments. LED 10: DKi Admin/Backup Enables the system to Upload/Download the RCTU RAM data base using Toshiba DKi Admin and/or DKi Backup software program. DKi Admin/Backup will automatically turn LED 10 On when the DKi Admin/Backup PC communicates with the DK424. LED 10 should be Off if the maintenance PC is using standard communication software (such as Procomm™) to program the...

  • Page 211

    Program 77-1 – Peripheral Options (Door Phones) LED 06: NT Relay A relay located on the PIOU, PIOUS, PEPU, DK14 KSU or DK40i KSU can be assigned to operate in one of two Night Transfer modes (see next item, MOH/NT Relay).

  • Page 212: Program 77-2 – Door Phone Busy Signal/door Lock Assignments

    Door phone 3A Busy Out No Busy Signal DDCB4/HDCB2 B-jack is Lock Control #2 (DK424) B is connected to Door Phone 2B DDCB2 B-jack is Lock Control #2 (DK40i, DK14) Door phone 2C Busy Out No Busy Signal Door phone 2B Busy Out...

  • Page 213

    To prevent system malfunction, DO NOT install the RDSU or PESU in slot 18 CAUTION! of the DK40i system. DK424 and DK424i DK40i, DK14 DDCB/HDCB Slot Number Port Number DDCB Type DK40i Port Number DK14 Port Number DDCB1 DDCB2 DDCB3 3-169 Strata DK Programming 5/00...

  • Page 214: Program 77-3 – Night Ringing Over Piou External Page Zones

    System & Station Program 77-3 – Night Ringing Over PIOU External Page Zones Program 77-3 – Night Ringing Over PIOU External Page Zones Processor Type: DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Zones 1~4 assigned to tenant 1 ✱...

  • Page 215: Program 77-4 – Rsiu Open Architecture Interface (oai) Data Output Assignments

    System & Station Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments Processor Type: All RCTUs and BCUs (Release 3.2 and above) Program Type: System Initialized Default: All LEDs are Off ✱...

  • Page 216

    System & Station Program 77-4 – RSIU Open Architecture Interface (OAI) Data Output Assignments LED 01/LED 02: RSIU Open Architecture Interface (OAI) Data Output Assignments (Caller ID/DNIS/ANI/OAI Output Options) Turn LED 01 On if the OAI port should send Caller ID and/or ANI information for ACD calls and LED 02 On if the OAI port should send DNIS Number (not DNIS NAME) for ACD calls.

  • Page 217: Program 78 – Co Line Special Ringing Assignments

    System & Station Program 78 – CO Line Special Ringing Assignments Program 78 – CO Line Special Ringing Assignments Processor Type: DK14, DK40i Program Type: Station Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ Feature Number CO Line...

  • Page 218

    DAY, DAY2, and NIGHT. Built-in Auto Attendant is not available for Tie, DID, ANI or DNIS lines on DK40i, DK424 , DK424i and is not available on any line of DK14. Auto Attendant assignments 61~63 have priority over ACD assignments in Program 14-0.

  • Page 219: Program 79 – Door Phone Ringing

    System & Station Program 79 – Door Phone Ringing Program 79 – Door Phone Ringing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: All LEDs are Off ✱ ✱ ✱ ✱ SELECT = Port Number Light the LED Buttons that are marked with an X in the table below.

  • Page 220

    System & Station Program 79 – Door Phone Ringing Program 79 Overview This program assigns the door phone ringing feature to ports. LED 20: Muted Ring to Busy Electronic and Digital Telephone If all electronic and digital telephones are busy and a door phone button is pressed, a muted ring tone can be sent to selected digital and electronic telephones, as defined with this program.

  • Page 221: Program *79 – Door Phone To [dn] Flashing Assignments

    Program *79 – Door Phone to [DN] Flashing Assignments Program *79 – Door Phone to [DN] Flashing Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: No [DNs] assigned to ring for any door phone ✱...

  • Page 222: Program 80 – Ekt And Dkt Ringing Tones (co Line Calls)

    Program 80 – EKT and DKT Ringing Tones (CO Line Calls) Program 80 – EKT and DKT Ringing Tones (CO Line Calls) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Station Initialized Default: Tone 1 is assigned to all ports ✱...

  • Page 223: Program *80 – Call Forward Station Ring Assignment

    LED buttons = ringing assignment in which calls should Call Forward To specify a CO line range, enter XXX✱XXX (low line ✱ high line). Processor CO Line Range Processor CO Line Range Processor CO Line Range DK14 RCTUBA/BB 001~048 B1CU 001~032 DK40i RCTUC/D 001~144 B2CAU/BU...

  • Page 224: Programs 81~89 – Ground/loop Start/co Line Station Ringing

    Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: All LEDs On for Port 000 (81), Port 001 (87), all other LEDs Off ✱...

  • Page 225: Auto Attendant, Co Lines To Ring Station [pdn] Ports And/or Distributed Hunt (dh) Group Ports

    System & Station Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Program 81~89 Overview Programs 81~89 assign telephones or a Distributed Hunt group to each CO line that will ring. Use Programs *81, *84 and *87 to assign which [PDN] and/or [PhDN] buttons flash when a call comes in on various CO lines.

  • Page 226: Attendant Console (dk424 Only)

    System & Station Programs 81~89 – Ground/Loop Start/CO Line Station Ringing Ringing Mode Comments Day2 Delay2 Same as Day Delay 2 except during Day 2. Night Immediate Same as Day Immediate except during Day2 NT mode. Night Delay1 Same as Day Delay 1 except during Day 2 NT mode. Night Delay2 Same as Day Delay 1 except during Day 2 NT mode.

  • Page 227

    System & Station Programs 81~89 – Ground/Loop Start/CO Line Station Ringing 4. Assign any station to ring the AA CO lines in Program 83 (86 – Day 2, 89 – Night). This assignment is only a flag that notifies the software to delay ring stations assigned in Program 82.

  • Page 228: Programs *81, *84, And *87 – Ground/loop Start/co Line To [dn] Led Flash Assignments

    Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: CO 018~200 flashes Port 000 (*81) and Port 001 (*87) ✱...

  • Page 229

    System & Station Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Programs *81, *84 and *87 Overview Ground/loop start CO lines can be assigned to ring and flash specific Directory Number buttons, including [PDNs], [SDNs] or [PhDNs]. These programs assign which [DN] will flash when a ground/loop start CO line rings a direct incoming call to the DK system.

  • Page 230

    System & Station Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Ground/Loop Start CO Incoming Call Ringing Control EKT/DKT Program [DN] Idle I-Use or Red [DN] 1 HZ Program 81 EKT/DKT EKT/DKT Program 39 CO Line [PDN] Idle...

  • Page 231

    System & Station Programs *81, *84, and *87 – Ground/Loop Start/CO Line to [DN] LED Flash Assignments Ground/Loop Start CO Line Incoming Call LED Control Program and [PDN] or [PhDN] button [DN] on telephone Telephone [DN] LED 1 HZ-Red Program 39 CO Line Button on Telephone Program 39...

  • Page 232: Program 93 – Co Line Identification

    System & Station Program 93 – CO Line Identification Program 93 – CO Line Identification Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Blank ✱ ✱ ✱ ✱ SELECT = 1 CO Line Identification Enter the CO line identification. (See next page LED Button for CO for data entry procedures.)

  • Page 233

    System & Station Program 93 – CO Line Identification Program 93 Overview Assigns alphanumeric names (such as “WATS BAND 5”, “FX TO NY,” “MR JONES,” etc.) to lines. The names can be up to 16 characters each, and display when the line is being used by an LCD station.

  • Page 234: Program 97 – Printing Program Data Through Smdr

    System & Station Program 97 – Printing Program Data through SMDR Program 97 – Printing Program Data through SMDR Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: System Initialized Default: Prints out customer database ✱ ✱ ✱ ✱...

  • Page 235: Toll Restriction Methods, Simple Toll Restriction, Three-digit Toll Restriction, Six-digit Toll Restriction, Toll Restriction Features

    Toll Restriction This chapter gives you an overview of the Toll Restriction feature and step-by-step instructions to fill in the Toll Restriction System Record Sheets for DK14, DK40i, and all DK424 and DK424i processors. Toll Restriction Methods Toll Restriction screens and selectively restricts outgoing calls using three different methods. Each type of restriction can be programmed for individual stations.

  • Page 236: Station Priority Classes 1~8, Office Code Exception Tables

    Eight classes of Toll Restriction can be defined to assign different levels of priority to individual stations with RCTUC/D and RCTUE/F. Four classes are supported with DK14, DK40i, RCTUA, and RCTUBA/BB. Classes can be defined so each is progressively more restrictive by allowing or denying specific area or office codes, calls to long distance information, international calls, and operator assisted calls (Programs 46-10~80).

  • Page 237: Completing The Toll Restriction System Record

    Toll Restriction Completing the Toll Restriction System Record Completing the Toll Restriction System Record The following instructions explain how to complete System Record Sheets used to program the Toll Restriction feature. They are arranged in the same order in which the tables appear in the Toll Restriction System Record Sheets.

  • Page 238: Program 40 – Station Co Line Access

    Toll Restriction Program 40 – Station CO Line Access Program 40 – Station CO Line Access Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs On for all CO lines (all stations can access all lines) ✱...

  • Page 239

    Toll Restriction Program 40 – Station CO Line Access Program 40 Overview This program is used to allow or deny each station and/or DISA to use CO lines on a line by line basis. This applies to all analog and digital line types. Any station can have access to as many lines as desired.

  • Page 240: Program 41 – Station Outgoing Call Restriction

    Toll Restriction Program 41 – Station Outgoing Call Restriction Program 41 – Station Outgoing Call Restriction Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off for all CO lines (all stations can access all lines) ✱...

  • Page 241

    Toll Restriction Program 41 – Station Outgoing Call Restriction Program 41 Overview Program 41 restricts each station (or Direct Inward System Access (DISA) CO line) from outgoing access to each line. If restricted, that station can still answer a ringing line or pick up a call on hold but cannot directly access a line for an outgoing call by pressing the line button or dialing the line access code.

  • Page 242: Program 42-0 – Co Line To Pbx/centrex Connection & Access Codes

    Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off for all CO lines. Assigns no access codes to PBX groups.

  • Page 243

    Toll Restriction Program 42-0 – CO Line to PBX/Centrex Connection & Access Codes Program 42-0 Overview Use this program to allow Centrex/PBX (after flash) features to operate. Do not use this program when the Centrex feature (assume 9) is used and the DK LCR is activated (see notes below). The Strata DK System recognizes PBX/Centrex access codes via Programs 42-1~8.

  • Page 244: Program 42-1~8 – Pbx/centrex Access Codes

    Toll Restriction Program 42-1~8 – PBX/Centrex Access Codes Program 42-1~8 – PBX/Centrex Access Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns no access codes to PBX groups ✱ ✱ ✱ ✱ SELECT = 1~8 PBX Access Code Group...

  • Page 245: Program 43 – 0 + Credit Card Dialing Option

    Toll Restriction Program 43 – 0 + Credit Card Dialing Option Program 43 – 0 + Credit Card Dialing Option Processor Type: DK14, DK40i, all RCTUs and BCUs Processor Type: Toll Restriction Initialized Default: All LEDS Off ✱ ✱ ✱...

  • Page 246

    Toll Restriction Program 43 – 0 + Credit Card Dialing Option Program 43 Overview This program enables selected station users to bypass their normal Toll Restriction assignments by dialing “0” immediately after seizing a CO line. Both the station and the line must be enabled for this feature with this program.

  • Page 247: Program 44-1~8 – Toll Restriction/traveling Class Override Codes

    Toll Restriction Program 44-1~8 – Toll Restriction/Traveling Class Override Codes Program 44-1~8 – Toll Restriction/Traveling Class Override Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All Classes Blank (no code) ✱ ✱ ✱...

  • Page 248: Program 44-91~93 – Emergency Bypass Of Forced/verified Account Codes

    Program 44-91~93 – Emergency Bypass of Forced/Verified Account Codes Program 44-91~93 – Emergency Bypass of Forced/ Verified Account Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Code 91 = 911, Codes 92 and 93 are blank ✱...

  • Page 249: Program 45-1 – Lcr/toll Restriction Dial Plan

    Toll Restriction Program 45-1 – LCR/Toll Restriction Dial Plan Program 45-1 – LCR/Toll Restriction Dial Plan Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns Dial Plan 7 to the system (current North American Numbering Plan) ✱...

  • Page 250

    Plans 1~6 use numbering plans for systems that do not use the NANP established January, 1995. DK14, DK40i, and all DK424 and DK424i processors provide plans 1~9. Long Distance Prefix 1 in most areas must be the first digit dialed for long distance calling. In such areas, the area code is dialed right away.

  • Page 251

    Not used in the United States. Post 1995 North American Numbering Plan (NANP) Plans 7~9 use the NANP established January 1995. DK14, DK40i, and all DK424 and DK424i processors provide plans 7~9. Prefix 1 is used only when followed by an area code. The area code can be the home area code, depending on the telephone company’s plan in that state.

  • Page 252

    Toll Restriction Program 45-1 – LCR/Toll Restriction Dial Plan 4. Press The telephone returns to the idle mode. DATA PROGRAMMED 5. Press Plan 7 - (10XXX)+1+NXX+NXX/NXX The Strata DK systems in this Programming Manual default to this plan. Used when dialing 1 before the long distance number.

  • Page 253: Program 45-2 – Toll Restriction Disable

    Toll Restriction Program 45-2 – Toll Restriction Disable Program 45-2 – Toll Restriction Disable Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off for all CO lines (all lines apply Toll Restriction) ✱...

  • Page 254: Program 45-3~6 – Special Common Carrier Numbers And Authorization Code Digit Length

    Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns blank data to Items 3 and 5 and “00” data to Items 4 and 6.

  • Page 255

    Toll Restriction Program 45-3~6 – Special Common Carrier Numbers and Authorization Code Digit Length There are two elements Toll Restriction software must verify for a user to successfully complete long distance calling: The first five digits of the number dialed to access the long distance special common carrier (SPCC).

  • Page 256: Program 45-8~9 – Toll Restriction Override Code

    Toll Restriction Program 45-8~9 – Toll Restriction Override Code Program 45-8~9 – Toll Restriction Override Code Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Leaves code assignments blank ✱ ✱ ✱ ✱ SELECT = Item 8 or 9 DATA = Code Enter 8 to select Code 1.

  • Page 257: Program *45-1 (1~4) – Toll Restriction For Office Codes

    Toll Restriction Program *45-1 (1~4) – Toll Restriction for Office Codes Program *45-1 (1~4) – Toll Restriction for Office Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Assigns 976 to first office code - blank for other three office codes ✱...

  • Page 258: Program *45-2 (1~6) – Lcr/toll Restriction Bypass

    Program *45-2 (1~6) – LCR/Toll Restriction Bypass Program *45-2 (1~6) – LCR/Toll Restriction Bypass for Special Numbers that Do Not Begin with */# Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All data blank ✱...

  • Page 259

    Toll Restriction Program *45-2 (1~6) – LCR/Toll Restriction Bypass This will allow Centrex station numbers (1200#~1299# and 1300#~1399#) to de dialed - overriding Toll Restriction. The call will route out the local LCR route immediately after the # is dialed. Use this record sheet to assign area codes in 10-digit dialing areas.

  • Page 260: Program *45-3 (1~9) – Lcr/toll Restriction Bypass For Special Numbers That Begin With */#

    Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All data blank ✱...

  • Page 261

    Toll Restriction Program *45-3 (1~9) – LCR/Toll Restriction Bypass For Special Numbers that Begin with */# In the “Data = Digit String” part of the programming sequence, note that for two digit codes, such as 87, 82, 67, Key (LED Button 01) must be pressed to get to the following “Option=” section. For ✱...

  • Page 262: Program *45-4 – Special Code Dialing Sequence With Lcr

    Toll Restriction Program *45-4 – Special Code Dialing Sequence with LCR Program *45-4 – Special Code Dialing Sequence with Processor Type: DK424, all RCTUs and BCUs (Release 4.1 and higher) Program Type: Toll Restriction and LCR Initialized Default: All LEDs Off ✱...

  • Page 263

    Toll Restriction Program *45-4 – Special Code Dialing Sequence with LCR LCR Example The table below shows the actual dial output digits at the time that LCR sends them. These output digits are determined by the settings for LEDs 01 and 02. In this example, the user dials + code + telephone number.

  • Page 264: Program *45-5 – Overlap Area Code

    Toll Restriction Program *45-5 – Overlap Area Code Program *45-5 – Overlap Area Code Processor Type: DK424, all RCTUs and BCUs (Release 4.3 and higher) Program Type: Toll Restriction and LCR Initialized Default: blank ✱ ✱ ✱ ✱ ✱ SELECT = 5 OAC = 0~9 (3 digits) Press LED Button 01 to delete a digit.

  • Page 265: Program 46-2~4 – Toll Restriction Allowed/denied Area Codes By Class

    Program 46-2~4 – Toll Restriction Allowed/Denied Area Codes by Class Program 46-2~4 – Toll Restriction Allowed/Denied Area Codes by Class Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Includes all area codes in all classes ✱...

  • Page 266: Program 46-6~8 – Toll Restriction Allowed/denied Local Office Codes Assigned By Class

    Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Includes all office codes in all classes ✱...

  • Page 267

    Toll Restriction Program 46-6~8 – Toll Restriction Allowed/Denied Local Office Codes Assigned by Class Program 46-6~8 Overview This program defines the office codes allowed or denied for each Toll Restriction Class within the home area code. Office code tables for each class can each describe office codes allowed or denied for the class.

  • Page 268: Programs 46-10~80 – Toll Restriction Class Parameters

    Toll Restriction Programs 46-10~80 – Toll Restriction Class Parameters Programs 46-10~80 – Toll Restriction Class Parameters Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ Select Class from Legend below.

  • Page 269

    Toll Restriction Programs 46-10~80 – Toll Restriction Class Parameters LED 02: 01 Restricted Mark an X next to LED 02 if overseas operator or unassisted overseas operator calls are restricted for the class being defined. If a station is allowed 0 + Credit Card calling in Program 43, LED 02 must be Off.

  • Page 270: Programs 46-11~46-81 – Toll Restriction Class (1~8) Parameters

    Toll Restriction Programs 46-11~46-81 – Toll Restriction Class (1~8) Parameters Programs 46-11~46-81 – Toll Restriction Class (1~8) Parameters Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: Leaves all LEDs Off ✱ ✱ ✱ ✱...

  • Page 271: Program 47 – Toll Restriction Exception Office Codes Assigned By Area Codes (tables 1~16)

    Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default:...

  • Page 272

    Toll Restriction Program 47 – Toll Restriction Exception Office Codes Assigned by Area Codes (Tables 1~16) Program 47 Overview This program defines exceptions to previously defined office code restrictions for up to 16 area codes, allowing six-digit Toll Restriction. Office codes entered in Tables 01~16 are opposite of what is defined for the area code by Program 46-2~4.

  • Page 273: Program 48 – Station Toll Restriction Classification

    Toll Restriction Program 48 – Station Toll Restriction Classification Program 48 – Station Toll Restriction Classification Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Toll Restriction Initialized Default: 100 for all ports ✱ ✱ ✱ ✱ SELECT = Port Number(s)

  • Page 274

    Toll Restriction Program 48 – Station Toll Restriction Classification Program 48 Overview This program assigns a combination of Digit Restriction and Station Restriction to each station port defined in the system. Digit Restriction If Digit Restriction is enabled for a particular station, the station is able to dial the number of digits defined in the Program 45-1 Toll Restriction dialing plan.

  • Page 275: Lcr Features, Parameters, Home Area Code, Special Codes, Long Distance Information Plan Number

    Least Cost Routing The following provides you an overview of the Least Cost Routing (LCR) feature and step-by-step instructions to fill in the Least Cost Routing System record sheets. The quantities of LCR plans, CO line groups, etc. vary between processors. This chapter and the LCR record sheets note these differences when they exist.

  • Page 276: Timeout After 0 (zero), Area Code And Office Code Exceptions, Schedule Assignments Call Routing Plans

    Call Routing Processor Processor Code Exception Tables Plans Code Exception Tables Plans DK14 RCTUBA/BB, B1CU DK40i RCTUC/D, B2CAU/BU, B3CAU/BU RCTUA RCTUE/F, B5CAU/BU Schedule Assignments Call Routing Plans These plans (quantity listed above) can send the outgoing calls of different groups of stations according to a time schedule, and call route definitions.

  • Page 277: Lcr Co Line Programming Reference Table

    LCR CO Line Programming Reference Table 1. Use Program 16 to assign CO lines in groups per the reference table below. Processor CO Line Group Processor CO Line Group Processor CO Line Group DK14 RCTUBA/BB B1CU DK40i RCTUC/D 1~16 B2CAU/BU 1~16...

  • Page 278: Program 50-1 – Lcr Parameters

    Least Cost Routing LCR CO Line Programming Reference Table Program 50-1 – LCR Parameters Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ SELECT = 1 Press LED Buttons for each LCR parameter...

  • Page 279: Program 50-2 – Lcr Home Area Code

    LED 05 Off: No warning tone sounds. Program 50-2 – LCR Home Area Code Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Leaves the home area code blank ✱...

  • Page 280: Programs 50-3 (1~5) – Lcr Special Codes

    Least Cost Routing Program 50-2 – LCR Home Area Code Programs 50-3 (1~5) – LCR Special Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: 911 in 31, all other codes blank ✱...

  • Page 281: Program 50-4 – Lcr Long Distance Information (ldi) Plan Number

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 50-4 – LCR Long Distance Information (LDI) Plan Number Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: See the legend below ✱...

  • Page 282: Program 50-5 – Lcr Local Call Plan Number

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 50-5 – LCR Local Call Plan Number Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: See the legend below ✱ ✱ ✱...

  • Page 283: Program 50-6 – Lcr Dial 0 (zero) Time-out

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 50-6 – LCR Dial 0 (Zero) Time-out Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Assigns an LCR Dial Zero Time-out value of 06 ✱...

  • Page 284: Program 51 – Lcr Area Codes

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 51 – LCR Area Codes Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Leaves Tables 01~15 blank; all codes (000~999) initialized to the plan - legend below ✱...

  • Page 285

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 51 Overview Use Program 51 to define which area code calls are placed over which LCR Plan Number (01~08 or 01~16). Therefore, calls made to all area codes are routed over route definitions defined in Program 54 for Plan 08 or 16, following the time schedule specified by Program 53 for Plan 08 or 16 (unless other assignments are made in plans 1~15).

  • Page 286: Program 52 – Lcr Office Code Exceptions For Specified Area Code

    Program 50-2 – LCR Home Area Code Program 52 – LCR Office Code Exceptions for Specified Area Code Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Leaves all office code tables blank and all tables assigned to LCR Plan (see legend...

  • Page 287

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 52 Overview This Office Code exception table enables the user the flexibility of routing specific office codes through a different call plan than other office codes used with that area code. Any number of exception code tables can be assigned to each route plan, although each exception table can only be used once system-wide.

  • Page 288: Program 53 – Lcr Schedule Assignments For Lcr Plans

    Program 50-2 – LCR Home Area Code Program 53 – LCR Schedule Assignments for LCR Plans Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Assigns starting time as 0000 and Route Definitions as blank for all schedules ✱...

  • Page 289

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 53 Overview This program assigns up to three time schedules to each plan. Each time schedule consists of four or six different route definition choices (defined in Program 54) available to the eight station groups (defined in Program 56).

  • Page 290

    Least Cost Routing Program 50-2 – LCR Home Area Code HMIS Example Enter LCR schedule assignments for LCR plan 01, 02 and 08/16. Stations in groups 1, 2, and 3 are controlled by HMIS. The following table gives you an example of how you might set up Program 53 for the HMIS: Program 54 Program 54...

  • Page 291: Program 54 – Lcr Route Definition Tables

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 54 – LCR Route Definition Tables Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: 0101 ✱ ✱ ✱ ✱ LCR Plan No.

  • Page 292

    Least Cost Routing Program 50-2 – LCR Home Area Code Route Definition Number Route definitions define the CO line group and modified digit tables used for each LCR Plan. See the legend for the number of route definition numbers for your processor. CO Line Group (assigned in Program 16) Each line group represents a type of service, e.g., special common carrier, foreign exchange, local line group, etc.

  • Page 293: Program 55 – Lcr Modified Digits Table

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 55 – LCR Modified Digits Table Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: See each program in the Program 55-X series...

  • Page 294: Program 55-0 – Delete Number Of Digits From The Front Of Dialed Number

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 55-0 – Delete Number of Digits From the Front of Dialed Number Initialized Default: All tables blank ✱ ✱ ✱ ✱ SELECT = Modified Digits Table FIGURE = Quantity of Digits (00~10) to be deleted. (see Program 55 Legend) Program 55-0 Delete Digits Table...

  • Page 295: Program 55-1 And 2 – Add Digits Before And/or After The Dialed Number

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 55-1 and 2 – Add Digits Before and/or After the Dialed Number Initialized Default: Leaves all tables blank except Delete Digits, which are all 00 ✱ ✱ ✱ ✱ SELECT = Modified Digits Table CODE = Digits added (up to 22) 1 = Add digits in front of number dialed (F-MDT)

  • Page 296

    Least Cost Routing Program 50-2 – LCR Home Area Code Program 55-1 and 2 Overview Enter the digits that must be added to the front of the number dialed in the Add Digits Table. The maximum digits is 22, including pauses. Length of pause can be indicated by using codes (P1~P8) specified in the Pause Entry Reference Table.

  • Page 297: Program 56 – Lcr Station Group Assignments

    Least Cost Routing Program 56 – LCR Station Group Assignments Program 56 – LCR Station Group Assignments Processor Type: DK14, DK40i, all RCTUs and BCUs Program Type: Least Cost Routing Initialized Default: Assigns all stations to Group 1 ✱ ✱...

  • Page 298

    Least Cost Routing Program 56 – LCR Station Group Assignments Program 56 Overview The purpose of this program is to assign all defined station ports to one of four or eight LCR Station Groups (see Program 56, record sheet notes). Station groups are completely independent of one another.

  • Page 299: Automatic Call Distribution

    Automatic Call Distribution This chapter provides ACD programming information for the Strata DK40i, DK424 and DK424i systems and their stations. ACD is not available for the DK14. The programs specific to ACD are listed below. Program 03 – RSIU, RSSU, PIOU, or PIOUS ACD/MIS Slot Assignments Program 09 –...

  • Page 300: Program 03 – Rsiu, Rssu, Piou, Pious Acd/mis Slot Assignments

    Automatic Call Distribution Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments Program 03 – RSIU, RSSU, PIOU, PIOUS ACD/MIS Slot Assignments Initialized Default: ✱ ✱ ✱ ✱ Power Off (5 sec.) then On PIOU, PIOUS, or RSSU Slot Number (12~78) Enter 42 to assign the PIOU, PIOUS, or RSSU TTY Port as MIS port, or enter 49 to assign RSIU ...or RSIU Slot Number 11...

  • Page 301: Program 09 – Auto Attendant Prompt/acd Group Assignments

    Automatic Call Distribution Program 09 – Auto Attendant Prompt/ACD Group Assignments Program 09 – Auto Attendant Prompt/ACD Group Assignments Initialized Default: ✱ ✱ ✱ ✱ SELECT = Dialed Digit(s) AUTO ATT DIAL = ACD Group Number Menu prompts offered to Enter the ACD Group numbers which will receive caller (1 or 2 digits) Auto Attendant calls.

  • Page 302

    Automatic Call Distribution Program 09 – Auto Attendant Prompt/ACD Group Assignments ➤ To enter two-digit dialing prompts along with their destination group numbers 1. Enter Program 09. “SELECT” appears on the LCD. 2. Press the desired leading digit. “AUTO ATT DIAL” displays on the LCD. ✱...

  • Page 303: Program *09 – Acd Group Did Line Digit Assignments

    Automatic Call Distribution Program *09 – ACD Group DID Line Digit Assignments Program *09 – ACD Group DID Line Digit Assignments Initialized Default: See table below ✱ ✱ ✱ ✱ ✱ ACD Group Port Number (3 digits) DID/Tie line digits assigned to ACD Group Port Number (1~4 digits) ACD Group Default DID/Tie...

  • Page 304

    Automatic Call Distribution Program 10-4 – ACD/ISDN/Tandem Parameters Program 10-4 – ACD/ISDN/Tandem Parameters Initialized Default: LEDs 12 and 14 are On ✱ ✱ ✱ ✱ SELECT = 4 Light Button/LEDs as defined by the table below. If the X column is checked, the LED should be On. Button/ LED On LED Off...

  • Page 305: Program 11 – Acd Timing Assignments

    Automatic Call Distribution Program 11 – ACD Timing Assignments Program 11 – ACD Timing Assignments Initialized Default: See table below ✱ ✱ ✱ ✱ Code (1~9) DATA = Time (min. or sec.) ACD Group Number Music Timer (1~3) (used only with Code 5, skip this entry for all other codes) Processor ACD Group Numbers...

  • Page 306

    Automatic Call Distribution Program 11 – ACD Timing Assignments Program 11 Overview The ACD timers listed below can be set individually for each ACD Group. ACD timers apply to loop, Tie, DID, DNIS, and ANI lines, not ground start lines. Code 1: Time in ACD Queue Before Overflow The time period (ranges from 0000~3600 seconds) a call(s) remains in an ACD queue pattern before it attempts to overflow to the destination set in Program 14-4.

  • Page 307

    Automatic Call Distribution Program 11 – ACD Timing Assignments Code 5: Music Timers 1, 2, and 3 Defines the time interval that ACD callers in queue are sent music following the first, second, or third announcement. Range of each music timer is 000~999 seconds (about 5 seconds to 16 1⁄2 minutes).

  • Page 308

    Automatic Call Distribution Program 11 – ACD Timing Assignments Code 9: Call Disconnect Timer Defines the maximum time an ACD call can remain in queue (ranges from 01~60 minutes). This timer should be used when using loop start, Tie, or DID, DNIS, ANI on ACD lines. This prevents CO lines from being connected to an ACD queue for an indefinite period of time after the outside caller hangs up and the CO line does not provide the Calling Party Control (CPC or AR) disconnect signal.

  • Page 309: Program 14-0 – Loop/ground Start Line Direct To Acd Group Assignments

    Automatic Call Distribution Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments Program 14-0 – Loop/Ground Start Line Direct to ACD Group Assignments Initialized Default: No CO lines assigned to direct ring to ACD Groups (all LEDS Off) ✱...

  • Page 310: Program 14-1 – Acd Agent Identification Code Assignments

    Automatic Call Distribution Program 14-1 – ACD Agent Identification Code Assignments Program 14-1 – ACD Agent Identification Code Assignments Initialized Default: blank ✱ ✱ ✱ ✱ SELECT = 1 DATA = Agent ID Log in Code (0000~9999) SELECT = Agent ID Number (000~255) DATA = ACD Group Number Use the Record Sheet that follows Program 18.

  • Page 311: Program 18 – Agent Names For Smis/mis Assignments

    Automatic Call Distribution Program 18 – Agent Names for SMIS/MIS Assignments Program 18 – Agent Names for SMIS/MIS Assignments Initialized Default: blank ✱ ✱ ✱ ✱ SELECT = Agent ID Number (000~255) DATA = Agent Name (8 characters maximum) Agent ID ACD Group Maximum Number of Processor...

  • Page 312

    Automatic Call Distribution Program 18 – Agent Names for SMIS/MIS Assignments ➤ To erase data ➤ Press LED button 01. Numeric Mode 0 to 9 are treated as numerals. Dial pad starts out in Numeric Mode. Press button to switch to Alpha Mode. Note 1700 Moves cursor to...

  • Page 313: Program 14-2 – Acd Supervisor Passwords

    Automatic Call Distribution Program 14-2 – ACD Supervisor Passwords Program 14-2 – ACD Supervisor Passwords Initialized Default: All blanks ✱ ✱ ✱ ✱ SELECT = 2 DATA = Supervisor ID Code (0000~9999) GROUP = ACD Group Number Processor ACD Group Numbers DK40i, RCTUA, RCTUBA/BB, B1CU 01~08 RCTUC/D, B2CAU/CU, B3CAU/CU...

  • Page 314: Program *14-2 – Did, Tie, Dnis, Ani Line After Shift/overflow Substitution Destinations

    Automatic Call Distribution Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/ Overflow Substitution Destinations Initialized Default: Port 000 ✱ ✱ ✱ ✱ ✱ SELECT = 2 DATA = SELECT = ACD Group Number DID/Tie/DNIS/ANI Overflow Substitution Destination...

  • Page 315

    Automatic Call Distribution Program *14-2 – DID, Tie, DNIS, ANI Line After Shift/Overflow Substitution Destinations Program *14-2 Overview Assigns a Normal Ringing or AA substitute destination for DID and/or Tie lines. If an ACD Group is assigned to overflow (in Program 14-4 or 14-5) or route after shift service (Program 14-6) to the DK built-in AA or to Normal Ringing assignments (code 320 or 321), these assignments only apply to loop/ground start CO line calls.

  • Page 316: Program 14-3 – Announcement/music Port And Queue Pattern

    Automatic Call Distribution Program 14-3 – Announcement/Music Port and Queue Pattern Program 14-3 – Announcement/Music Port and Queue Pattern Initialized Default: all blanks ✱ ✱ ✱ ✱ SELECT = 3 DATA = Port number of Music or Announcement Source Code (1~5) Enter blanks with Button/LED 01.

  • Page 317

    Automatic Call Distribution Program 14-3 – Announcement/Music Port and Queue Pattern Program 14-3 Overview This program is used to make announcement/music port and queue pattern assignments. All announcement devices (digital announcers) must connect to standard telephone ports (RSTU, RSTU2, RDSU/RSTS, PSTU, PESU). The music source can be the MOH source connected to the RCTU RCA jack, another source connected to a standard telephone port or an electronic telephone port (voice pair).

  • Page 318

    Automatic Call Distribution Program 14-3 – Announcement/Music Port and Queue Pattern Code 4 QUEUE Music Source Announcement 1 PATTERN 1 Code 1 Program 11-51 Timer Go back to repeat announcement 1 Overflow point OP1 assigned in Code 5 above, no in (Program 14-5XX1).

  • Page 319: Program 14-4 – Queue Time Out Overflow Destination

    Automatic Call Distribution Program 14-4 – Queue Time Out Overflow Destination Program 14-4 – Queue Time Out Overflow Destination Initialized Default: Port 000 ✱ ✱ ✱ ✱ SELECT = 4 DATA = Queue Timeout Overflow Destination SELECT = ACD Group Number Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range DK40i...

  • Page 320

    Automatic Call Distribution Program 14-4 – Queue Time Out Overflow Destination Program 14-4 Overview This program sets the overflow point destination for CO line calls that are in an ACD queue for longer than the queue time set in Program 11-1. Calls only overflow when the overflow destination is idle or when it becomes idle if the overflow destination is a [PDN], [PhDN], Distributed Hunt [DH] Group, port or another ACD Group (see Flowchart 6-3...

  • Page 321: Program 14-5 – Overflow Point And Ring No Answer Routing Destination

    Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination Program 14-5 – Overflow Point and Ring No Answer Routing Destination Initialized Default: Overflow point = 0 (no overflow point) ✱ ✱ ✱ ✱ SELECT = 5 DATA = Destination SELECT = ACD Group Number...

  • Page 322

    Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination Program 14-5 Overview There are two basic options for call overflow: Overflow Point: Calls in queue can overflow when they reach a particular point in the queue pattern (after the first, second, or third music timer expires).

  • Page 323

    Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination If announcements should not be repeated, see Flowcharts 6-8~6-10 on Pages Page 6-47~Page 6-50 and “Non-Repeating Queue Announcement” explanation under Program 14-5. Call Queue Overflow Point (OP) Guide Calls in Queue go back to the announcement (1~3) selected in Program 14-3, Code 5 and continue to repeat until overall overflow Queue Time (Program 11-1).

  • Page 324

    Automatic Call Distribution Program 14-5 – Overflow Point and Ring No Answer Routing Destination Non-Repeating Queue Announcement Case 1—Provide callers with one announcement, followed by music until the call is answered by an Agent or until the call overflows — refer to Flowchart 6-8 Page 6-47.

  • Page 325: Program 14-6 – After Shift Service Destination

    Automatic Call Distribution Program 14-6 – After Shift Service Destination Program 14-6 – After Shift Service Destination Initialized Default: Destination = Incoming port 000 ✱ ✱ ✱ ✱ SELECT = 6 DATA = Destination SELECT = ACD Group Number Processor ACD Group Numbers [PDN] Port Range [PhDN] Port Range DK40i 01~08...

  • Page 326

    Automatic Call Distribution Program 14-6 – After Shift Service Destination Program 14-6 Overview This program assigns the destination for ACD calls, or calls transferred to an ACD group, that come in after the ACD shift has ended. After Shift begins when the Supervisor presses the button or when the last Agent logs off (see Flowchart 6-5...

  • Page 327: Program 14-71 – Queue Size For Alarm, Immediate Assignments

    Automatic Call Distribution Program 14-71 – Queue Size for Alarm, Immediate Assignments Program 14-71 – Queue Size for Alarm, Immediate Assignments Initialized Default: Queue Size = 010 ✱ ✱ ✱ ✱ SELECT = 71 DATA = Queue Size SELECT = ACD Group Number Processor ACD Group Numbers Queue Size DK40i...

  • Page 328: Program 14-72 – Queue Size For Alarm 1

    Automatic Call Distribution Program 14-72 – Queue Size for Alarm 1 Program 14-72 – Queue Size for Alarm 1 Initialized Default: Queue Size = 010 ✱ ✱ ✱ ✱ SELECT = 72 DATA = Queue Size SELECT = ACD Group No. Processor ACD Group Numbers Queue Size DK40i...

  • Page 329: Program 14-73 – Queue Size For Alarm 2

    Automatic Call Distribution Program 14-73 – Queue Size for Alarm 2 Program 14-73 – Queue Size for Alarm 2 Initialized Default: Queue Size = 010 ✱ ✱ ✱ ✱ SELECT = 73 DATA = Queue Size SELECT = ACD Group No. Processor ACD Group Numbers Queue Size DK40i, RCTUA...

  • Page 330: Program 14-8 – Alarm Pattern Assignments

    Automatic Call Distribution Program 14-8 – Alarm Pattern Assignments Program 14-8 – Alarm Pattern Assignments Initialized Default: 0 for each group ✱ ✱ ✱ ✱ SELECT = 8 DATA = Pattern (0, 1, or 2) None SELECT = ACD Group No. Immediate Alarm (Program 14-71) Alarm Timer 1 and 2 (Program 14-72, 11-6 and Program 14-73, 11-7)

  • Page 331

    Automatic Call Distribution Program 14-8 – Alarm Pattern Assignments Program 11-7 (Y is set in Program 14-73). Normally, Alarm 1 is used as a caution alarm to indicate a less critical alarm than Alarm 2. Example: Alarm 1 may be set to alert the Supervisor when five calls are in queue for longer than three minutes;...

  • Page 332: Program 14-9 – Work Unit Assignments

    Automatic Call Distribution Program 14-9 – Work Unit Assignments Program 14-9 – Work Unit Assignments Initialized Default: account digits for each Group = 02 ✱ ✱ ✱ ✱ SELECT = 9 DATA = Account Digits (01~15) SELECT = ACD Group No. Processor ACD Group Numbers DK40i, RCTUA, RCTUBA/BB, B1CU...

  • Page 333: Program 71 – Did/tie/dnis/ani Lines, Program 15 – Ground/loop/tie/did Line Options

    Automatic Call Distribution Program 15 – Ground/Loop/Tie/DID Line Options Program 15 – Ground/Loop/Tie/DID Line Options If loop start lines are routed to ACD Groups, set each line to automatically release when the CO sends the AR signal after the outside party hangs up. Use Program 15 Code 1 and Code 3 to set auto release detection for each CO line.

  • Page 334: Program 39 – Flexible Button Assignments For Acd Telephones

    500~739 B5CAU/BU 000~335 450~785 Toshiba highly recommends that you enter the button keystrip names exactly as shown in the left column, since these button names are used in the ACD Agent and Supervisor Guides. Program Program on ACD Feature Button...

  • Page 335

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Program Program on ACD Feature Button Feature Code on Agent Supervisor Notes Designation Telephone Telephone Turns the Agent’s availability off and on. While in this mode, the Agent does not receive any new incoming ACD calls.

  • Page 336

    Telephone This is the [PDN] of the Supervisor telephone. Supervisor telephones do not require a unique [PhDN] like Agent telephones. Toshiba recommends programming more than one Program [PDN] onto Supervisor telephones to enable Agent [PDN] in Help (assistance) calls to ring busy Supervisor Program 39 telephones.

  • Page 337

    Program 39 – Flexible Button Assignments for ACD Telephones Program 39 Overview This program assigns ACD Agent and Supervisor buttons for Toshiba digital and/or electronic telephones. All other button codes (see Program 39 Record Sheet in Chapter 10—Record Sheets in this manual) are allowed on Agent and Supervisor telephones.

  • Page 338

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-1 ACD Group Call Routing Possible ways to route CO line calls to ACD group. DK built-in Auto CO line transferred to Loop and ground start DID/tie/DNIS/ANI From another ACD Attendant “one digit ACD Group...

  • Page 339

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-2 ACD Group Queue/Overflow Operation Call enters ACD group queue because: agents are logged in, but are busy on other calls; or are in “After Call Work” mode when the call is directed to the ACD group. Call is sent to ACD group directly by Program 14-0, *09, or 71;...

  • Page 340

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-3 ACD Time Out Overflow Call enters ACD queue: calls waiting in an ACD group’s queue can be sent to an overflow destination if they have been in queue longer than the time duration set in Program 11-1 (Queue Over ow Timer).

  • Page 341

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-4 ACD Overflow Point Call enters ACD queue: calls waiting in an ACD group’s queue can be sent to an overflow destination if they have received a specified number of announcement messages and music sequences (overflow point) determined by Program 14-5 (see ACD Flowchart 6-8~6-11).

  • Page 342

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-5 After Shift Operation End of ACD Shift Conditions All agents Supervisor presses End of ACD All agents Unavailable and logged out. Shift button. Program 10-4 LED 4 OFF. Notes System [DNs] include: Program 04 [PDNs]/[SDNs]...

  • Page 343

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-6 All Agents Unavailable Operation All agents in ACD group are unavailable when a call is transferred to the group from a station or Auto Attendant, or routed to the group directly by Programs 14-0 or * 09.

  • Page 344

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-7 Agent Telephone Ring No Answer Operation An ACD call routes to an idle agent telephone, but it is not answered when it rings. Notes If two consecutive ACD calls sent to Ring agent telephone for the an idle agent telephone are not time duration of the “Ring...

  • Page 345

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-8 ACD Queue Pattern Configuration – One Announcement Only o Overflow after announcement/music ...or o Repeat announcement/music ...or o One announcement then continous music Start: call enters queue from ACD Flowchart 6-1. Note The call will attempt to exit queue Caller is connected to 1st announcement port.

  • Page 346

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-9 ACD Queue Pattern Configuration – Two Announcements o Overflow after second announcement/music ...or o Repeat announcement/music Start: call enters queue from ACD Flowchart 6-1. Notes The call will attempt to exit Caller is connected to first announcement port.

  • Page 347

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones ACD Queue Pattern Configuration – Two Announcements (continued) o Two announcements, then continued music Start: call enters queue from ACD Flowchart 6-1. Notes The call will attempt to exit queue Caller is connected to first announcement port.

  • Page 348

    Automatic Call Distribution Program 39 – Flexible Button Assignments for ACD Telephones Flowchart 6-10 ACD Queue Pattern Configuration – Three Announcements Start: call enters queue from ACD Flowchart 6-1. Caller is connected to 1st announcement port. This In Program 14-35, set the repeat port is assigned in Program 14-31.

  • Page 349: System Programs Overview

    ISDN This chapter provides you with an overview of Integrated Systems Digital Networking (ISDN) and provides step-by-step instructions to fill in the ISDN record sheets. Included is an overview of system and trunk programming for ISDN. System Programs Overview System programming for ISDN has some commonalities with T1 programming. ISDN programming follows two different paths, depending on whether Basic Rate Interface (BRI) or Primary Rate Interface (PRI) is being installed.

  • Page 350

    ISDN System Programs Overview Flowchart 7-1 ISDN System Programs Program 03 Assign BRI or PRI card slots. Program *60 Assign BRI circuits for CO line (TE) or Station (NT) operation. System power must cycle OFF and ON to effect changes. *41 T1 Assignments Program *43 Program *44...

  • Page 351: Isdn Related Programs

    ISDN ISDN Related Programs 6. For BRI and PRI, run Program *42 to assign the PRI or BRI, or T1, circuits to be used for Primary and Secondary Clock Source. To enter the program, enter the card slot number followed by the circuit number. When using the RPTU PRI or RDTU T1 interface then the circuit number is always 1.

  • Page 352

    ISDN ISDN Related Programs Flowchart 7-2 ISDN Trunk Programs Program *16 Define ISDN Trunk Group Type (non-ISDN,PRI, BRI). Standard Trunks Program 16 Program 16 Program *65 Assign Trunk Groups. Assign Trunk Groups. Define the number of B-channels per channel group. Programs *66-1~3 Assign channel and trunk group parameters.

  • Page 353: Trunk Programs Overview

    ISDN Trunk Programs Overview Trunk Programs Overview Flowchart 7-2 for an overview of the ISDN trunk programming procedure. If you are installing all standard trunk groups, skip Program *16 (the default is for all standard TGs). If you are installing BRI ISDN, use Program *16 to assign BRI type and Program 16 to assign BRI CO lines into trunk groups.

  • Page 354: Guidelines For Programming Isdn Calling Features, Programming For Isdn Co Switch Type

    ISDN Guidelines for Programming ISDN Calling Features Guidelines for Programming ISDN Calling Features The following tables provide guidelines for programming various ISDN calling features. Programming for ISDN CO Switch Type Determine which type of CO switch is providing the PRI service and set the following programs accordingly.

  • Page 355

    ISDN Guidelines for Programming ISDN Calling Features Table 7-2 ISDN PRI DID Type Call Programming (continued) Program Program Data Description Number 01 LEDs 01-02, 11-12 This tells the system that Operator calls, Carrier Access, 1+10 Digit Dialing, and Ring Back Tone to the outside caller are allowed. This tells the system when interfaced with DMS XXX to send the Progress 01 LED 13 On Descriptor 81 or 83.

  • Page 356: Programming For Isdn Pri Dnis Type Call

    ISDN Guidelines for Programming ISDN Calling Features Programming for ISDN PRI DNIS Type Call The following table shows the minimum programming needed to make DNIS-type ISDN PRI calls work in the Strata DK System. Table 7-3 ISDN PRI DNIS Type Call Programming Program Program Data Description...

  • Page 357: Programming For Isdn Pri Ldn Type Call

    ISDN Guidelines for Programming ISDN Calling Features Table 7-3 ISDN PRI DNIS Type Call Programming (continued) Program Program Data Description Number This tells the system to route the incoming DNIS call that was route to DNIS 71-1 000 XXXX address 000 to Station Port XXXX. Programming for ISDN PRI LDN Type Call The following table shows the minimum programming needed to make Listed Directory Number (LDN)-type ISDN PRI calls work in the Strata DK System.

  • Page 358: Call-by-call Overview, T1 Example

    ISDN Call-By-Call Overview Table 7-4 ISDN PRI LDN Type Call Programming (continued) Program Program Data Description Number This tells the system to send the number enter in Program 68-2, as the 69-1 000-344 1 00 Calling Party Number Identification for all stations on outbound calls. 81 - 89 Programmed as needed for incoming CO Line Ringing Assignment.

  • Page 359: Call-by-call Line Sharing

    ISDN Call-By-Call Overview Call-by-Call Line Sharing The Call-by-Call feature enables you to reserve (dedicate) a specific number of channels for a specific trunk group, such as DID or Tie lines, and to enable a specific number of channels (lines) to be shared. Shared lines are automatically pooled when they are not in use and can be used by other trunk groups within the channel group to service calls on a Call-by-Call basis.

  • Page 360: Call-by-call Min/max Control

    ISDN Call-By-Call Overview Call-by-Call Min/Max Control There are two variables that can be programmed for each trunk group to ensure optimum call utilization. These are the minimum and maximum values. The minimum (min.) value is defined as the minimum number of B-channels in reserve that are necessary to ensure that a given trunk group can adequately service calls.

  • Page 361: Time Zones, Call-by-call Programming

    ISDN Call-By-Call Overview Time Zones This feature allows the programming of up to three time zones for a given channel group, thus enabling different min/max scenarios and different services for each channel group. In the example shown in Figure 7-3, Channel Group 1 is set for one time zone that starts at 00:00 and ends at 23:59.

  • Page 362: Program 16 – Assign Co Line Groups

    ISDN Program 16 – Assign CO Line Groups Program * 67-4 – ISDN Trunk Groups Maximum Channel Reservation. This program sets the maximum number of B-channels for a given trunk group. The maximum number determines the number of available B-channels available from the total shared channels. To allow Strata DK Automatic Callback (ACB) and trunk queuing to function Important! when using trunk group or LCR access codes to make an outgoing call, the...

  • Page 363: Program *16 – Isdn Trunk Group Type Assignment

    ISDN Program *16 – ISDN Trunk Group Type Assignment Program *16 – ISDN Trunk Group Type Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI, BRI Initialized Default: Type 1 (non-ISDN) ✱ ✱ ✱...

  • Page 364: Program *42 – Clock Source

    ISDN Program *42 – Clock Source Program *42 – Clock Source Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs. For Release 3.1 and earlier programming, see below. Program Type: System, T1, PRI, BRI Initialized Default: Blank ✱ ✱...

  • Page 365: Program *43-1~3 – D-channel Control And Nfas Assignments

    ISDN Program *43-1~3 – D-Channel Control and NFAS Assignments Program *43-1~3 – D-Channel Control and NFAS Assignments Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI Initialized Default: Blank (see Important! below) ✱ ✱ ✱...

  • Page 366: Program *43-2 – Non-facility Associated Signaling (nfas) Assignment

    ISDN Program *43-2 – Non-Facility Associated Signaling (NFAS) Assignment Program *43-2 – Non-Facility Associated Signaling (NFAS) Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI Initialized Default: Blank (see Note and Important! below) ✱...

  • Page 367: Program *43-3 – Network Pri Interface Assignment, Program *43-4 – Pri Explicit/implicit Coding Assignment

    ISDN Program *43-3 – Network PRI Interface Assignment Program *43-3 – Network PRI Interface Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI Initialized Default: Blank (see Important! below) ✱ ✱ ✱ ✱ ✱...

  • Page 368: Program *44 – Bri Service Profile Identifier (spid) Parameters

    ISDN Program *44 – BRI Service Profile Identifier (SPID) Parameters Program *44 – BRI Service Profile Identifier (SPID) Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, BRI Initialized Default: Blank ✱ ✱ ✱ ✱...

  • Page 369: Program *60 – Bri Line/station Operation Assignment

    ISDN Program *60 – BRI Line/Station Operation Assignment Program *60 – BRI Line/Station Operation Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, BRI Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ ✱ SEL = Slot No.

  • Page 370: Program *61 – Analog Trunk Services For Isdn

    ISDN Program *61 – Analog Trunk Services for ISDN Program *61 – Analog Trunk Services for ISDN Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: See below ✱ ✱ ✱...

  • Page 371: Program *62 – Non-isdn Station Bearer Service

    ISDN Program *62 – Non-ISDN Station Bearer Service Program *62 – Non-ISDN Station Bearer Service Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI and BRI Initialized Default: See below ✱ ✱ ✱ ✱ ✱...

  • Page 372: Program *63 – Isdn Dialing Parameters

    ISDN Program *63 – ISDN Dialing Parameters Program *63 – ISDN Dialing Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI and BRI Initialized Default: 4 seconds ✱ ✱ ✱ ✱ ✱ SEL = 1 or 2 DATA = Seconds (see table below) (see table below)

  • Page 373: Program *64-1 – Direct Inward Dialing Parameters

    ISDN Program *64-1 – Direct Inward Dialing Parameters Program *64-1 – Direct Inward Dialing Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: LED 01 On for DID or DNIS programming ✱...

  • Page 374: Program *64-2 – Number Of Did/dnis Digits For Trunk Groups

    ISDN Program *64-2 – Number of DID/DNIS Digits for Trunk Groups Program *64-2 – Number of DID/DNIS Digits for Trunk Groups Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI and BRI Initialized Default: Blank ✱...

  • Page 375: Program *65 – Isdn Channel Group Assignment

    ISDN Program *65 – ISDN Channel Group Assignment Program *65 – ISDN Channel Group Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: System, PRI Initialized Default: All LEDS Off (see Important! below) Program *65 must be assigned before entering Program*66. Note ✱...

  • Page 376: Program *66-1 – Channel Group Number Parameters

    ISDN Program *66-1 – Channel Group Number Parameters Program *66-1 – Channel Group Number Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank Program *65 must be assigned before entering Program *66. If Program *65 changes, then Note this program will be affected.

  • Page 377: Programs *66-2 And *66-4 – Call-by-call Trunk Group Codes And Network Id

    ISDN Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank ✱...

  • Page 378

    ISDN Programs *66-2 and *66-4 – Call-by-Call Trunk Group Codes and Network ID Program *66-4 Call-by-Call Network ID Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank ✱ ✱ ✱ ✱ ✱...

  • Page 379: Program *66-3 – Channel Group/trunk Parameters

    ISDN Program *66-3 – Channel Group/Trunk Parameters Program *66-3 – Channel Group/Trunk Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: LEDs 1, 2 and 12 On; all other LEDs Off ✱...

  • Page 380

    ISDN Program *66-3 – Channel Group/Trunk Parameters Program DMS 100 Custom Switch NI-2 Switches LED 11 Off LED 11 On LED 13 On, Progress ID 81 LED 13 Off, Progress ID 83 66-3 LED 14 On LED 14 Off LED15 On LED 15 Off Program *66-4 Call-by-Call Network ID “Programs *66-2 and *66-4 –...

  • Page 381: Program *66-5 – Line Directory Number (ldn) Registration

    ISDN Program *66-5 – Line Directory Number (LDN) Registration Program *66-5 – Line Directory Number (LDN) Registration Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: Blank ✱ ✱ ✱ ✱...

  • Page 382: Program *66-6 – Ldn/trunk Group To Channel Group Assignments

    ISDN Program *66-6 – LDN/Trunk Group to Channel Group Assignments Program *66-6 – LDN/Trunk Group to Channel Group Assignments Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: Blank ✱ ✱...

  • Page 383: Program *66-7 – Ldn/trunk Group Assignments

    ISDN Program *66-7 – LDN/Trunk Group Assignments Program *66-7 – LDN/Trunk Group Assignments Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Blank ✱ ✱ ✱ ✱ ✱ SEL = 7 DIR = Trunk Group (1~16). 0 = blank.

  • Page 384: Program *67-1 – Trunk Group Call Direction

    ISDN Program *67-1 – Trunk Group Call Direction Program *67-1 – Trunk Group Call Direction Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Both Way ✱ ✱ ✱ ✱ ✱ SEL = 1 DIR = Call Direction 1 = Incoming Enter the Trunk Group...

  • Page 385: Program *67-2 – Call Types For Isdn Trunk Group Supported

    ISDN Program *67-2 – Call Types for ISDN Trunk Group Supported Program *67-2 – Call Types for ISDN Trunk Group Supported Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI Initialized Default: Release 4.0 and 4.1 blank; Release 4.15 and higher all LEDs On for Time Zone 1 ✱...

  • Page 386: Program *67-3 – Isdn Trunk Group Minimum Channel Reservation

    ISDN Program *67-3 – ISDN Trunk Group Minimum Channel Reservation Program *67-3 – ISDN Trunk Group Minimum Channel Reservation Processor Type: All RCTUs (Release 4.15), DK40i and all BCUs (Release 4.3) Program Type: Trunk, PRI Initialized Default: Default = 00 ✱...

  • Page 387: Program *67-4 – Isdn Trunk Groups Maximum Channel Reservation

    ISDN Program *67-4 – ISDN Trunk Groups Maximum Channel Reservation Program *67-4 – ISDN Trunk Groups Maximum Channel Reservation Processor Type: All RCTUs (Release 4.15 or higher), DK40i and all BCUs (Release 4.3) Program Type: Trunk, PRI Initialized Default: 23 maximum default channels ✱...

  • Page 388: Program *67-5 – Multiple Time Zone Settings

    ISDN Program *67-5 – Multiple Time Zone Settings Program *67-5 – Multiple Time Zone Settings Processor Type: All RCTUs (Release 4.15 or higher), DK40i and all BCUs (Release 4.3) Program Type: Trunk, PRI Initialized Default: Default = 0000 ✱ ✱ ✱...

  • Page 389: Program *68-1 – Calling Number Id Presentation Parameters

    ISDN Program *68-1 – Calling Number ID Presentation Parameters Program *68-1 – Calling Number ID Presentation Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: All LEDs Off ✱ ✱...

  • Page 390: Program *68-2 – Outbound Cnis Parameters

    ISDN Program *68-2 – Outbound CNIS Parameters Program *68-2 – Outbound CNIS Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: Blank ✱ ✱ ✱ ✱ ✱ CPN = Enter the Calling Party SEL = 2 Number (CPN) 10 or 11 digits.

  • Page 391: Program *69-1 – Cnis Presentation Parameters

    ISDN Program *69-1 – CNIS Presentation Parameters Program *69-1 – CNIS Presentation Parameters Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: None ✱ ✱ ✱ ✱ ✱ SEL = 1 INDX = Index Number (00~32) Index 00 uses default value assigned in*68-2.

  • Page 392: Program *69-2 – Special Number Assignment

    ISDN Program *69-2 – Special Number Assignment Program *69-2 – Special Number Assignment Processor Type: DK40i, all RCTUs (Release 4.0 or higher) and BCUs Program Type: Trunk, PRI and BRI Initialized Default: None ✱ ✱ ✱ ✱ ✱ SEL = 2 Enter Calling Party Numbers (11 digits) DATA = Type (1, 2) Enter Index Number (1~32)

  • Page 393: Operation Overview

    DK424 and DK424i dialing sequences to make an emergency call regardless of how they dial 911 from Toshiba telephones. In all of the sequences below, the DK will seize an idle CAMA trunk and send 911 plus the dialing station’s Caller Emergency Service Identification (CESID) over the CAMA trunk via MF tones.

  • Page 394: Smdr

    E911 SMDR Press DN button and dial 9+911 (with LCR). When the user dials 9, the station will seize LCR on its PDN, when the user dials 911, the PDN will drop LCR and the same PDN will connect to the CAMA trunk. 911 plus the station’s CESID will be sent out the CAMA trunk. Press INT button and dial 911 (attendant console).

  • Page 395: Programming Overview

    E911 Programming Overview 11111111112222222222333333333344444444445555555555666666666677777777778 12345678901234567890123456789012345678901234567890123456789012345678901234567890 E004 3710 3710 08:14 00:05;32 5833710 911 MARY M NO.200 LCD User Name (65~80) Call duration (23~30) Originating number - always 911 (61~63) Time of day at end of call (19~21) Station ID Originating DN (12~15) (10D maximum characters 43~52) PDN of originating station (7~10) Originating trunk number (2~4)

  • Page 396: Program *11-0 – E911/cama Trunk Assignments

    E911 Program *11-0 – E911/CAMA Trunk Assignments Program *11-0 – E911/CAMA Trunk Assignments Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: All LEDs Off ✱ ✱ ✱ ✱ ✱ SELECT = 0 Light the LED Buttons that are marked with an X in the table below.

  • Page 397

    E911 Program *11-0 – E911/CAMA Trunk Assignments When this feature is used, the station or Attendant console that answers the E911 notification call will be connected in a three party conference with the E911 calling telephone and the E911 CAMA trunk (E911 dispatch person who answers the 911 call).

  • Page 398: Program *11-1 – Cama Trunk Group Line Assignments

    CAMA Trunk Group (01~08) Line circuit number of CAMA trunk: Turn On LED of line that corresponds to the CAMA trunk position in the system. Processor Type CO Line Range Processor Type CO Line Range DK14 001~004 B1CU 001~032 DK40i 001~012 B2CAU/BU 001~120...

  • Page 399: Program *11-2 – Cama Trunk Group Hunting Assignments

    E911 Program *11-2 – CAMA Trunk Group Hunting Assignments Program *11-2 – CAMA Trunk Group Hunting Assignments Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: Blank ✱ ✱ ✱ ✱ ✱ Hunt from CAMA Trunk Group (01~08) DATA = Hunt to CAMA Trunk Group (01~08) Hunt from CAMA Hunt to CAMA Trunk...

  • Page 400: Program *11-5 – Cama Digits Sent On 911 Calls

    E911 Program *11-5 – CAMA Digits Sent on 911 Calls Program *11-5 – CAMA Digits Sent on 911 Calls Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: ✱ ✱ ✱ ✱ ✱ SELECT = 5 CAMA digits sent if user dials 911 (911, 11, 1) Use LED button 01 to blank out 9 or 91 X (choose 1)

  • Page 401: Program *11-6 – E911 Interdigital Timer

    E911 Program *11-6 – E911 Interdigital Timer Program *11-6 – E911 Interdigital Timer Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: Data, 2 seconds ✱ ✱ ✱ ✱ ✱ SELECT = 6 DATA = interdigital time delay before routing calls after 9XX (01~15 seconds).

  • Page 402: Program *11-8 – 911 Special [dn] Notification Assignments

    *73 required for ringing) 4 = Day2 Mode 7 = Night Mode [PDN] Port [PhDN] Port [PDN] Port [PhDN] Port Processor Processor Range Range Range Range DK14 000~009 500~509 B1CU 000~055 500~579 DK40i 000~027 500~527 B2CAU/BU 000~111 500~739 RCTUA 000~031...

  • Page 403: Program *12 – Cesid Station Information

    X = Location CESID digits to send on CAMA trunk when station dials 911 (0~10 digits max.) See Program *11, LED 01 for 7 or 10 digits. Processor Port Range Processor Port Range DK14 000~009 B1CU 000~055 DK40i 000~027 B2CAU/BU 000~111...

  • Page 404

    E911 Program *12 – CESID Station Information will vary, so you must get the format from the CAMA trunk provider in order to set the CESID information in this program. Example formats in which the DK is expected to send digits out the CAMA trunk on E911 calls are as follows: 1.

  • Page 405: Program *13 – Station To Cama Trunk Group Assignment

    E911 Program *13 – Station To CAMA Trunk Group Assignment Program *13 – Station To CAMA Trunk Group Assignment Processor Type: DK40i, all RCTUs and BCUs (Release 4.3) Program Type: System Initialized Default: Data Blank ✱ ✱ ✱ ✱ ✱ Station Port Number E911 Station CAMA Trunk Group Number (see legend)

  • Page 406

    E911 Program *13 – Station To CAMA Trunk Group Assignment 8-14 Strata DK Programming 5/00...

  • Page 407

    Glossary Term Definition Auto Attendant (built-in or external). This feature acts as an automatic operator that directs incoming callers to stations by offering a menu of dialing prompts. Automatic Call Distribution. Allows incoming calls to be distributed to a group of ACD agents. The ACD supervisor’s LCD telephone displays ACD Agent and Group information which allows the supervisor to monitor calls and assist agents.

  • Page 408

    An optional security code may be set to prevent unauthorized access to outgoing CO lines for through system calling. Digital Key. DKAdmin Toshiba's customer database programming and upload/download software package for Strata DK systems. DKBackup Toshiba’s customer database upload/download software package for Strata DK systems. Digital Telephone. GL-2 Strata...

  • Page 409

    LCD display. DKSU14A Strata DK14 Key Service Unit (KSU) with power supply. Equipped with two loop start CO line circuits and four digital telephone circuits built-in. Includes external page interface, MOH/ BGM interface, power failure transfer and miscellaneous relay control.

  • Page 410

    6500-series electronic telephone to allow a headset or an external speaker box (HESB) to be connected to the telephone. HPFB Optional Reserve Power Battery Charger (DK14)—One or two can be connected to the power supply to maintain normal operation during a power failure. HVSU2 Subassembly that fits into a 6500-series electronic telephone enabling it to receive Off-hook Call Announce (OCA) calls.

  • Page 411

    Off-premises Station. PBTC A Toshiba-supplied cable used to connect customer-supplied batteries to a cabinet power supply in a one- or two-cabinet system for emergency reserve power for the entire system. Private Branch Exchange—Industry-standard term which refers to a telephone switch, usually on-premises, which serves an individual company, and is connected to a public telephone exchange through the Central Office (CO).

  • Page 412

    Public Switched Telephone Network. QCDU2 CO Line Digital Telephone Interface Unit (DK14)—Provides one CO line (loop start) circuit and two digital telephone circuits on each PCB. The QCDU2 interfaces with digital telephones, PDIU-DIs/PDIU-DI2s/RPCI-DI, ADMs connected to the telephones and PDIU- DSs, but does not support a DDSS or DDCB console.

  • Page 413

    Term Definition QRCU2 DTMF Receiver/ABR Tone Detector Unit (DK14)—Provides three circuits to receive DTMF tones (required for DISA and devices connected to QSTU2s), and three circuits to detect busy tone (required for the ABR feature). Random Access Memory—Refers to the type of system memory that holds individual system configuration and feature programming.

  • Page 414

    Supported by the RCTUBA3/BB4, RCTUC3/D4 and RCTUE3/F4. Read Only Memory—Refers to the type of system memory that holds static software that comprises the mechanics of the features’ functions. ROM is only revised by Toshiba software engineers. RPSB (1 and 2) Power Strip—Interface between cabinet power supplies and the commercial AC power...

  • Page 415

    Glossary RRCS ~ TAPI Term Definition RRCS Dual-tone Multi-frequency Receiver—An optional upgrade to the system common control unit (RCTU) that provides Dual-tone Multi-Frequency (DTMF) receivers for system Direct Inward System Access (DISA) CO lines, E&M tie lines, DID, DNIS and ANI lines, Auto attendant announcement devices, remote change of call forward-external destination, DNIS external call routing, and stations and other peripherals that connect to standard telephone circuits.

  • Page 416

    Slots in a telephone KSU/cabinet that are used for a variety of optional PCBs. WSIU Serial Interface Board (DK14)—Provides two serial ports for either a Station Message Detail Recording (SMDR) device or a maintenance terminal or modem, or Caller ID interface.

  • Page 417

    Index caller ID circuit assignments to CO line PCBs (see Program * 50) alert signal CAMA trunks button assignments, 3-122 911 (enhanced) trunks, button programming example, 3-123 CO line alternate background music source assign groups (see Program 16) slot assignment (see Program 19) special ringing assignments (see Program 78) attendant console tenant assignments (see Program * 15)

  • Page 418

    Index E ~ I door phone ringing (see Program 79) Integrated Systems Digital Networking (ISDN), internal and tie line call assignments, 3-18 E911, ISDN CAMA ACD and ISDN parameters, including BRI, digits sent on 911 calls (see Program *11-5) PRI T-Wait and 3.1k audio DK424 operation overview, (see Program 10-4) trunk group...

  • Page 419

    Index K ~ P related programs dial plan (see Program 45-1) ACD/ISDN parameters (see Program 10-4) special code dialing sequence with LCR attendant console feature buttons (see Program * 45-4) (see Program 59) least cost routing (see LCR) least cost routing modified digits (see Programs 55-1 and 55-2) message center station class of service (see Program 30)

  • Page 420

    Index P ~ P Program *11-0 Program *43-1~3 E911/CAMA trunks, D-channel control and NFAS assignments, Program *11-1 7-17 CAMA trunk group line assignments, Program *43-2 Program *11-2 non-facility associated signaling (NFAS) CAMA trunk group hunting assignments, assignment, 7-18 Program *11-5 Program *43-3 CAMA digits sent on 911 calls, network PRI interface assignment,...

  • Page 421

    Index P ~ P Program *66-3 RSIU, RSSU, PIOU, PIOUS ACD/MIS slot channel group/trunk parameters, 7-31 assignments, Program *66-5 Program 04 line directory number (LDN) registrations, station logical port [PDN] assignment, 3-13 7-33 Program 05 Program *66-6 flexible access code numbering, 3-20 LDN/trunk group to channel group Program 09...

  • Page 422

    Index P ~ P Program 14-73 Program 42-0 queue size for alarm 2, 6-31 CO line to PBX/centrex connection & access Program 14-8 codes, alarm pattern assignments, 6-32 Program 42-1~8 Program 14-9 PBX/centrex access codes, 4-10 work unit assignments, 6-34 Program 43 Program 15 0 + credit card dialing,...

  • Page 423

    Index R ~ R Program 52 Program 77-2 LCR office code exceptions for specified area door phone busy signal/door lock code, 5-12 assignments, 3-168 Program 53 Program 77-3 LCR schedule assignments for LCR plans, night ringing over PIOU external page 5-14 zones, 3-170...

  • Page 424

    Index S ~ V clock source (see Program *42) span (RDTU) frame and line code set date, time and day, 1-15 assignments, 3-126 SMDR span primary timing reference assignments, data output options (see Program 60) 3-130 output/account code digit length span receive level pad assignments, 3-129 (see Program 60-2~7)

This manual also for:

Dk40i, Dk424, Dk424i

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