Using Stratalink For Cti Connections; Stratalink Operation - Toshiba STRATA DK14 Installation And Maintenance Manual

Computer Telephony Integration

Using StrataLink for CTI Connections

Using StrataLink for CTI Connections
This section provides important general information on StrataLink and how it operates. For
specific instructions on using StrataLink with a given software application, see the Application
Notes for that software.
Many Windows-based Computer Telephony software products either do not have a TAPI
compliant version of their product, or need the additional capabilities of a "middleware" software
to use their software with the Strata DK.
StrataLink is a "middleware" application that provides the multiple line and translation functions
for non-TAPI software applications. StrataLink provides the flexibility to interface multiple
applications and to be able to define the actions desired for each button on the connected phone.
StrataLink works with Toshiba's TAPI Service Provider (TSPI) v2.26 or higher. Both the TAPI
Service Provider and the StrataLink application are included on the TAPI installation disks. Either
TSPI, StrataLink, or both can be installed. The installation program selects the appropriate TAPI
Service Provider for the PC's operating system.

StrataLink Operation

StrataLink communicates with software applications using Microsoft Windows Open System
Architecture capabilities for Dynamic Data Exchange (DDE). The specific messages are defined
as Actions in StrataLink. StrataLink contains a number of Actions for popular applications. The
user can select from this list or define new Actions for an application.
StrataLink also accepts DDE Execute commands. These commands enable dialing calls,
answering calls, holding calls, blind transfer of calls, and hanging up. Many of these commands
can be directed to specific telephone buttons or the TSPI can choose the button.
When using this interface for dialing, StrataLink also provides for button preferences to be used
for intercom, local, or long distance calls. It can include prefix digits prior to dialing the number
and automatically insert a "1," if required for long distance calling.
Incoming calls are based upon events from the TAPI Service Provider. These events (Call Ringing,
Call Connected, Call Hold, Call Cleared) are used in the Triggering Rules that define what Actions
are needed and when. Filters can be used to qualify when an action should be taken.
Figure 15-1
services with your desktop PC.
Strata DKT
2047
Figure 15-1 Computer Telephony Connection Using Toshiba's StrataLink
15-6
shows how StrataLink is used with Windows applications to provide telephone
Microsoft Windows PC
RS-232 Link
Service
Provider
RPCI to COM Port
TAPI
TAPI
DLL
(Windows)
DDE Link
CT
StrataLink
Software
Application
DDE Link
Strata DK I&M 6/00