Troubleshooting - Symbol WS5000 Series System Reference Manual

12-18
WS5000 Series Switch System Reference
WS5000.(Cfg)> show sessions

12.3.6 TroubleShooting

Problem: 1 The Access Ports are not adopted
Possible Reasons:
1. You don't have a valid license key.
2. The country code in the switchpolicy is not set.
3. The MAC address corresponding to the Access Port is in the access port deny list of the switchpolicy.
4. Default action for the switchpolicy is deny.
Problem: 2 Show mu command does not show the hand-held in the list of mobile units although the
hand-held shows it is connected.
Possible Reasons:
1. Hand-held is not associated with the essid of the switch. It is associated with some other essid. In this
case make sure you associate with the essid of the switch
Problem: 3 Show mu command shows the hand-held in the list of mobile units but the ip address of the
hand-held is 0.0.0.0 or 169.x.x.x
Possible Reasons:
1. DHCP server is not running on the Ethernet interface 1 of the switch. Enable the DHCP server on the
switch.
2. IP Pool Range is not set for the DHCP server on Ethernet interface 1.
3. Etherpolicy is not configured properly on the switch. Make sure you have followed all the steps for
creating new etherpolicy and associating it with the active switch policy.
4. Hand-held is not configured properly. Make sure if encryption is used on the switch then the hand-held
has proper encryption settings. This can be done by editing the profile for current essid in Mobile
Companion and setting the correct encryption key.
Problem: 4 Hand-held gets a IP Address but Airbeam safe fails to connect to the VPN server
Possible Reasons:
1. VPN server address is not set properly in the Airbeam safe. This can be done by setting the Host value
in the Airbeam safe to the IP address of the Ethernet 1.
2. Default ip pool is not present in the switch. Make sure you create a "default" ip pool and set the DNS
and DefaultGetway entries for this pool.
3. ip_pool has dhcp server enabled.
4. Certificates are not properly installed on the switch. Install both client and server certificates on the
client.
5. CA Certificates are not installed on the hand-held. Install the proper certificates on the hand-held.