Diagnosing Problems In Ws5000/Ws5100 Switch; Diagnose User - Symbol WS5000 Series System Reference Manual

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SM-WS5000> wvpnctl enable size=1024 filename=/image/Testwvpn

WVPN debugging is now enabled with filename="/image/Testwvpn" size="1024"

9.3 Diagnosing problems in WS5000/WS5100 Switch

The WS5000/WS5100 generates logs for various features in /log folder which cannot be seen using CLI,

Applet or SNMP.

1. To view the log files in the /log folder, use the new diagnose login created in the switch with the

following details

Diagnose Username : diagnose

Diagnose Password

2. Once logged in, the diagnose user can go to logs folder using the following command

3. To view the list of log files the user can use the following command

4. You can view the contents of any specific log file using

cat <filename>

5. If the file is longer than one screen of display, you can see the contents of the file one screen at a time

using the following command.

cat <filename> | more

For example, to find out when the switch was last started or rebooted, you can view the file

using the following command

shutdownhistory.log

cat shutdownhistory.log

Use the cat command as mentioned baove to view:

• The CC logs (if enabled in the file /CC/dd.conf) in the file /CC/CCErrors.txt.

• The logs of the CC during the previous boot can be seen in the file /CC/CCErrors.txt.save.

If the switch has crashed for some reason, then a file called Fault.dmp will be generated in /CC folder. This

contains the trace of the stack at the time the switch was crashed.

The switch administrator can send the logs/Fault.dmp to the engineering team using the standard ftp/tftp

Service Mode CLI

command as follows