15.13 Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub C353P Service Manual

15. Service Mode

15.13 CS Remote Care

15.13.1

Outlines

• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through telephone line in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
NOTE
• It cannot be set when the following setting is set to "ON".
[Admin. Settings]
15.13.2

Setting up the CS Remote Care

NOTE
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
See P.285
• When using the telephone line for connection, use the recommended modem.
(For recommended modem, contact responsible person of KMBT.)
Step
Using the telephone line modem
Register the device ID to the application at CS Remote Care center.
0
The initial connection is not available unless the device ID is registered.
Connecting the modem
Turn the power for the modem OFF. Connect
the machine and the modem with a modem
1 cable. Connect the modem and the wall jack
with a modular cable.
* For connecting the modular cable, see the
manual for the modem.
Clearing the RAM
1. Select [Service Mode] → [CS Remove Care] → [Detail Settings].
2 2. Select [RAM Clear].
3. Select [Start], and press the Menu/Select key.
See P.285
Selecting the CS Remote Care function
Select [Service Mode] → [CS Remote Care] →
3
[System Settings], and select [Modem].
Inputting the ID Code
1. Select [Service Mode] → [CS Remote Care] → [ID Code].
4
2. Input the seven digits ID of the service person, and press the Menu/Select key.
See P.283
274
→
[Security Settings]
Procedure
Field Service Ver. 1.0 Oct. 2007
→
[EnhancedSecurity]
Using E-mail
Be sure to remove the telephone line modem
when e-mail is used.
Selecting the CS Remote Care function
Select [Service Mode] → [CS Remote Care] →
[System Settings], and select [E-mail 1] or [E-
mail 2].