Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub C35P Service Manual

Field Service Ver. 1.0 May 2010

10.13 CS REMOTE CARE

10.13.1

Outlines

• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through network in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
10.13.2

Setting up the CS Remote Care

NOTE
• The following describes how to set up the CS Remote Care from the Service Mode
on the control panel.
In addition to the set-up from the control panel, the CS Remote Care can be set
from the PageScope Web Connection.
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
See P.127
Two-way communication
Step
0 Register the device ID to the application at CS Remote Care center.
The initial connection is not available unless the device ID is registered.
* There is no registering requirement depend on server-side setting of CS Remote Care center.
1 Clearing the RAM for CS Remote Care
1. Select [SERVICE MENU]→[CS REMOTE CARE]→[RAM CLEAR].
2. SELECT [YES], and press the Menu/Select key.
See P.127
2 Setting the date and time for CS Remote Care
1. Select [SERVICE MENU]→[CS REMOTE CARE]→[CSRC CLOCK].
2. Select [DATE], [TIME] or [TIME ZONE], and press the Menu/Select key.
3. Input the date, time or time zone, and press the Menu/Select key.
See P.125
3 Setting the communication method
1. Select [SERVICE MENU]→[CS REMOTE
CARE]→[BASIC SETTING]→[COMM.
METHOD].
2. Select [DUPLEX], and press the Menu/
Select key.
One-way communication
Procedure
Setting the communication method
1. Select [SERVICE MENU]→[CS REMOTE
CARE]→[BASIC SETTING]→[COMM.
METHOD].
2. Select [SIMPLEX], and press the Menu/
Select key.
10. SERVICE MODE
119