Cs Remote Care; Outlines; Setting Up The Cs Remote Care - Konica Minolta bizhub C35 Service Manual

DRAFT
Field Service Ver. 1.0 Feb. 2010

10.13 CS Remote Care

10.13.1

Outlines

• CS Remote Care enables the machine and the computer at CS Remote Care center to
exchange data through network in order to control the machine.
• CS Remote Care enables the machine to call the computer at the center when trouble
occurs. It also enables the computer at the center to contact the machine for the neces-
sary data.
• Data which CS Remote Care handles can be divided into the following groups.
a. Data which show the status of use of the machine such as total count, PM count.
b. Data which show the abnormal situation on the machine such as where and how
often errors occur.
c. Data on adjustment
d. Data on setting
10.13.2

Setting up the CS Remote Care

NOTE
• The following describes how to set up the CS Remote Care from the Service Mode
on the control panel.
In addition to the set-up from the control panel, the CS Remote Care can be set
from the PageScope Web Connection.
• For resetting up the machine which CS Remote Care has already been set up,
clear the RAM for CS Remote Care before resetting.
See P.167
Two-way communication
Step
0 Register the device ID to the application at CS Remote Care center.
The initial connection is not available unless the device ID is registered.
1 Clearing the RAM for CS Remote Care
1. Select [Service Mode]→[CS Remote Care]→[RAM Clear].
2. Select [Yes], and touch [OK].
See P.167
2 Setting the date and time for CS Remote Care
1. Select [Service Mode]→[CS Remote Care]→[CSRC Clock].
2. Select [Date], [Time] or [Time Zone], and touch [OK].
3. Input the date, time or time zone, and touch [OK].
See P.166
3 Setting the communication method
1. Select [Service Mode]→[CS Remote
Care]→[Basic Setting]→[Comm. Method].
2. Select [Duplex], and touch [OK].
4 Inputting the ID code
1. Select [Service Mode]→[CS Remote Care]→[Service Engr ID].
2. Input the seven digits ID of the service engineer, and touch [OK].
See P.163
5 Setting the Center ID
1. Select [Service Mode]→[CS Remote Care]→[Basic Setting]→[Center ID].
2. Input the six digits ID of the CS Remote Care center, and touch [OK].
See P.164
One-way communication
Procedure
Setting the communication method
1. Select [Service Mode]→[CS Remote
Care]→[Basic Setting]→[Comm. Method].
2. Select [Simplex], and touch [OK].
10. SERVICE MODE
161