Contacting Customer Support; Returning A Hardware Component To Juniper Networks, Inc - Juniper T640 Hardware Manual
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Returning a Hardware Component to Juniper Networks, Inc.
Copyright © 2013, Juniper Networks, Inc.
Appendix G: Contacting Customer Support and Returning T640 Router Hardware
Locating T640 Component Serial Numbers Using the CLI on page 453
Contacting Customer Support on page 461
Returning a Hardware Component to Juniper Networks, Inc. on page 461
You can contact Juniper Networks Technical Assistance Center (JTAC) 24 hours a day,
7 days a week in one of the following ways:
On the Web, using the Case Manager link at:
http://www.juniper.net/support/
By telephone:
From the US and Canada: 1-888-314-JTAC
From all other locations: 1-408-745-9500
If contacting JTAC by phone, enter your 11-digit case number followed by the # key if
this is an existing case, or press the * key to be routed to the next available support
engineer.
When requesting support from JTAC by telephone, be prepared to provide the following
information:
Your existing case number, if you have one
Details of the failure or problem
Type of activity being performed on the platform when the problem occurred
Configuration data using one or more of the show commands
Returning a Hardware Component to Juniper Networks, Inc. on page 461
If a problem cannot be resolved by the JTAC technician, a Return Materials Authorization
M01i (RMA) is issued. This number is used to track the returned material at the factory
and to return repaired or new components to the customer as needed.
NOTE:
Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer by collect freight.
For more information about return and repair policies, see the customer support Web
page at
http://www.juniper.net/support/guidelines.html
.
461
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