Appendix G Contacting Customer Support And Returning M320 Router Hardware; Locating M320 Component Serial Numbers Using The Cli - Juniper M320 Hardware Manual

APPENDIX G
Contacting Customer Support and
Returning M320 Router Hardware

Locating M320 Component Serial Numbers Using the CLI

Copyright © 2010, Juniper Networks, Inc.
This appendix describes how to return the M320 router or individual components to
Juniper Networks for repair or replacement:
Locating M320 Component Serial Numbers Using the CLI on page 273
Locating M320 Component Serial Number Labels on page 274
Contacting Customer Support on page 281
M320 Return Procedure on page 281
Tools and Parts Required to Remove Components From an M320 Router on page 282
Packing the M320 Router for Shipment on page 283
Packing M320 Router Components for Shipment on page 284
Before contacting Juniper Networks, Inc. to request a Return Materials Authorization
(RMA), you must find the serial number on the router or component. To list all of the
router components and their serial numbers, enter the following command-line interface
(CLI) command:
user@host> show chassis hardware
Hardware inventory:
Item Version
Chassis
Midplane REV 01
FPM GBUS REV 02
FPM Display REV 01
CIP REV 02
PEM 0 Rev 01
PEM 1 Rev 01
PEM 2 Rev 01
PEM 3 Rev 01
Routing Engine 0 REV 01
Routing Engine 1 REV 01
CB 0 REV 01
CB 1 REV 01
FPC 0 REV 01
CPU REV 01
PIC 0 REV 04
PIC 1 REV 01
Part number Serial number
19206
710-009120 RA1277
710-005928 HL7863
710-009351 HP8406
710-005926 BE1813
740-009148 0000005
740-009148 0000006
740-009148 0000007
740-009148 0000008
740-008883 212047100102
740-008883 212047100107
710-009115 HK0109
710-009115 HK0110
710-008994 HP1418
710-009141 HL7870
750-001894 HE5409
750-010240 CB5373
Description
M320
RE-4.0
RE-4.0
FPC Type 1
1x G/E, 1000 BASE-SX
1x G/E SFP, 1000 BASE
273