Packing T640 Router Components For Shipment - Juniper T640 Hardware Manual

T640 Core Router Hardware Guide
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Packing T640 Router Components for Shipment

464
Cover the router with an ESD bag and place the packing foam on top of and around
10.
the router.
Replace the accessory box on top of the packing foam.
11.
Securely tape the box closed or place the crate cover over the router.
12.
Write the RMA number on the exterior of the box to ensure proper tracking.
13.
T640 Preventing Electrostatic Discharge Damage on page 386
T640 Router Description on page 3
Replacing a T640 PIC on page 293
Replacing a T640 DC Power Supply Cable on a Two-Input 160-A Power Supply,
Three-Input 240-A DC Power Supply, or a Four-Input 240-A DC Power Supply on
page 334
Replacing the T640 Connections to Routing Engine Interface Ports on page 223
Locating T640 Component Serial Numbers Using the CLI on page 453
If the problem cannot be resolved by the JTAC technician, an RMA is issued. This number
is used to track the returned material at the factory and to return repaired or new
components to the customer as needed.
NOTE: Do not return any component to Juniper Networks, Inc. unless you
have first obtained an RMA number. Juniper Networks, Inc. reserves the right
to refuse shipments that do not have an RMA. Refused shipments will be
returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html
For product problems or technical support issues, contact the Juniper Networks Technical
Assistance Center (JTAC) using the Case Manager link at
or at 1-888-314-JTAC (within the United States) or 1-408-745-9500 (from outside the
United States).
When you need to return a component:
Determine the part number and serial number of the component.
1.
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
2.
Technical Assistance Center (JTAC). You can send e-mail or telephone as described
above.
Provide the following information in your e-mail message or during the telephone call:
3.
Part number and serial number of component
.
http://www.juniper.net/support/
Copyright © 2013, Juniper Networks, Inc.
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