3Com SuperStack 3 NBX Administrator's Manual page 402

402 C 10: T
HAPTER ROUBLESHOOTING
Table 73 Troubleshooting Actions (continued)
Symptom Possible Cause
Invalid IP
configuration
Cannot open the The CAPS LOCK key
NBX NetSet on your keyboard is
utility using the activated.
administrator
username and
password.
Callers on hold No music source
do not hear connected to the
music. Call Processor.
MOH audio is
disabled.
MOH volume is set
too low.
Lose date and Problem with the
time when battery on the
rebooting the Call Processor.
system.
Suggested Action
The system has a default IP configuration
which might need to be changed to
match your local IP environment.
Temporarily change the IP configuration
of your computer so that the subnet
configuration matches the system
configuration. Specify 255.255.255.0 as
the subnet and use IP address
192.168.1.191. After you change your
computer's IP configuration, connect to
the system and change its IP configuration
to match the IP environment of your
local network. Change your computer's
IP configuration back to its original
settings, and then connect to the NBX
NetSet utility using the new IP address.
See "Establishing IP Connectivity" in the
NBX Installation Guide.
The NBX NetSet utility username and
passwords are case-sensitive. For example,
the NBX NetSet utility accepts
"administrator" but it rejects
"Administrator" and "ADMINISTRATOR".
See "Adding External Hardware" in the
NBX Installation Guide for more
information.
Enable MOH audio in NBX NetSet >
System Configuration > System Settings >
System-wide. See "Connecting a
Music-on-Hold (MOH) Input Device"in the
NBX Installation Guide.
See "Adjusting Music-on-Hold (MOH)
Volume" in the NBX Installation Guide.
See "Servicing the Network Call Processor
Battery" later in this chapter.