Hunt Groups; Hunt Group Considerations; Linear And Circular Hunt Groups - 3Com SuperStack 3 NBX Administrator's Manual

Hunt Groups

Hunt Group
Considerations
Linear and Circular
Hunt Groups
A hunt group is a set of users. A call that is routed to a hunt group can
reach any member of the group who is currently logged into the group. A
static hunt group is one in which all members are permanently logged in
(locked). In a dynamic hunt group, users can be logged in and out of the
group by you, the administrator, or you can allow them to log into or out
of the group themselves, using the group password you create.
Hunt groups are specified by extension, in these ranges:
SuperStack 3 NBX: 4000–4099 (All 100 can be assigned.)
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NBX 100: 450–499 (A maximum of 30 can be assigned.)
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To configure hunt groups, select User Configuration > Hunt Groups in the
NBX NetSet utility and then see the Help topics associated with these
buttons: Add, Modify, Remove, Status, and Feature Mappings.
For a telephone to participate in a hunt group, the user must be
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logged into the hunt group. See the NBX Telephone Guide.
When you create a hunt group, you specify one of three types: linear
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hunt group, circular hunt group, or calling group. Your choice is
based largely on the ringing pattern that you want.
For each group that you define, you also specify:
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The Total Timeout — The length of time in seconds that the call
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will ring on the group's telephones before the call goes to the
group's call coverage point.
The Per-Device Timeout — The length of time in seconds that
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each phone rings in the cycle. (Ignored for Calling Groups.)
Whether you want the system to log a phone out of the hunt
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group if it does not answer. (Ignored for Calling Groups.)
For linear and circular hunt groups, the order in which a group
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telephone rings (the telephone's "priority") is the same as the order in
which you added it to the group. For calling groups, all phones ring
simultaneously.
In linear and circular hunt groups, calls ring sequentially on telephones in
the group, but the behavior differs when the time specified in the Total
Timeout field elapses:
If the Total Timeout value is less than the sum of all of the Per-Device
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Timeout values, a call that is routed to either a linear and circular hunt
Hunt Groups 325