Troubleshooting - SMC Networks ElliteConnect 2.4GHz/5GHz Owner's Manual

Universal 2.4ghz/5ghz wireless dual-band outdoor access point/bridge
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Check the following items before you contact local Technical
Support.
1. If wireless bridge units do not associate with each other,
check the following:
Check the power injector LED for each bridge unit to be
sure that power is being supplied
Be sure that antennas in the link are properly aligned.
Be sure that channel settings match on all bridges
If encryption is enabled, ensure that all bridge links are
configured with the same encryption keys.
2. If you experience poor performance (high packet loss rate)
over the wireless bridge link:
Check that the range of the link is within the limits for the
antennas used.
Be sure that antennas in the link are properly aligned.
Check that there is an unobstructed radio line-of-sight
between the antennas.
Be sure there is no interference from other radio sources.
Try setting the bridge link to another radio channel.
Be sure there is no other radio transmitter too close to
either antenna. If necessary, move the antennas to
another location.
Appendix A

Troubleshooting

A-1

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