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CUSTOMER SERVICE GROUP
BULLETIN NUMBER:
APPLICABLE MODEL: FT6645/6655/6665
SUBJECT:
RDH ORIGINAL AUTO COUNT DISABLED
SYMPTOM:
When making one sided to two sided duplex copies on the Energy Star compliant machines, the RDH will
not count the number of originals (faulty Even original mode).
CAUSE:
Software.
FIELD COUNTERMEASURE:
1. Turn "ON" the copier main switch with the RDH installed.
2. Press One Side → Two Sided duplexing key. This key is default selection key on the Energy Star
machines, however, it must be pressed again for this operation.
3. Press the User Program key.
4. Store the current mode in the program #5.
5. Turn the machine "OFF" and "ON".
6. Visually confirm that the RDH counts the number of originals. Confirmation also can be done by pressing
the Check Modes key. If "Even" is not displayed on the Duplex/Series Copies tag, the correction has been
successful.
NOTE:
1. If the default mode is changed to single-side copying or two-sided to two- sided duplexing, selecting the
one-sided to two-sided mode will not cause the problem.
2. The above procedure is only necessary once per machine. The corrected data will be kept on
the RAM board.
PRODUCTION COUNTERMEASURE:
The software has been updated to correct the above mentioned symptom. The Part Numbers for the
software are as follows:
UNITS AFFECTED:
All FT6645/6655/6665 copiers ,manufactured after Serial Number A3356430280, A3366430322 and
A3376440001 respectively will have the updated software installed during production.
TECHNICAL SERVICE BULLETIN
6645/6655/6665 - 061
A0965155B
A0965157B
07/25/96
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