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CUSTOMER SERVICE GROUP
BULLETIN NUMBER:
APPLICABLE MODEL: FT6655/6665
SUBJECT:
RDH ORIGINAL AUTO COUNT DOES NOT WORK
SYMPTOM:
When making one sided to two sided duplex copies on the Energy Star compliant machines, the RDH will
not count the number of originals (faulty Even original mode).
CAUSE:
Software.
FIELD COUNTERMEASURE:
1. Turn "ON" the copier Main Switch with the RDH installed.
2. Press One Side
machines, however, it must be pressed again for this operation.
3. Press the User Program key.
4. Store the current mode in the program #5.
5. Turn the machine "OFF" and "ON".
6. Confirm that the RDH counts the number of originals. Confirmation can be done by pressing the
Check Modes key. If "Even" is not displayed on the Duplex/Series Copies tag, the correction has
been performed successfully.
NOTE: 1. If the default mode is changed to single-side copying or two-sided to two-sided duplexing,
selecting the one-sided to two-sided mode will not cause the above mentioned problem.
2. The above procedure is to be done one time only per machine. The corrected data will be
kept on the RAM board.
UNITS AFFECTED:
All Energy Star compliant FT6655/6665 copiers configured with an RDH.
FIELD COUNTERMEASURE:
The software has been modified to correct the above mentioned symptom. The new ROMs are as follows:
UNITS AFFECTED:
Not available at time of publication.
TECHNICAL SERVICE BULLETIN
6645/6655/6665 - 059
Two Sided duplexing key. This key is the default selection key on the Energy Star
A0965155B and A0965157B
06/04/96
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