Troubleshooting - Konica Minolta bizhub PRO 920 Service Manual

10. TECH. REP. MODE
Error code
K05_92 Controller in operation: unable to send a mail
because the controller is in operation.
K05_93 Mail sending error: an error was returned on sending
a mail.
K05_94 Machine in operation: unable to send a mail because
the machine is in operation.
K05_95 Controller not connected: unable to send a mail
because the controller is not connected.
K05_96 Controller-driven SC: unable to send a mail because
of a controller-driven SC (49-xx).
*
The shaded error codes are the ones that may occur when a transmission is made from the main body to
the center.

10.11.15 Troubleshooting

Check the followings when the main body neither receives the initial connection mail nor returns a response.
1) The center ID or the machine ID are not set in the main body.
2) The center ID or the machine ID are different (A machine ID error is not returned at the initial connection).
3) CS Remote Care function is disabled, or the phone line is selected in the CS Remote Care function selection.
4) Communication between the main body and the mail server is not proper (Check this with a transmission
test).
416
Error
Field Service Ver2.0 Aug.2005
Solution
In the manual transmission, retry
when the controller is idling. In the
auto transmission, an automatic retry
is performed after 1 minute.
In the auto transmission, an auto-
matic retry is performed after the
specified time. Check if there is no
fault in the network environment and
the network settings.
In the manual transmission, retry
when the machine is idling. In the
auto transmission, an automatic retry
is performed after 1 minute.
Check the connection between the
controller and the main body.
In case of the controller-driven SC, a
mail cannot be sent through the con-
troller. Use a telephone. This error do
not occur in the main body NIC.