Konica Minolta bizhub PRO950 Troubleshooting Manual
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Konica Minolta bizhub PRO950 Troubleshooting Manual

Bizhub pro950
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TROUBLESHOOTING GUIDE
bizhub
PRO950
2009.12
Ver.1
TECHNOLOGIES, INC.
KONICA MINOLTA BUSINESS

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Summary of Contents for Konica Minolta bizhub PRO950

  • Page 1: Bizhub Pro

    TROUBLESHOOTING GUIDE bizhub PRO950 2009.12 Ver.1 TECHNOLOGIES, INC. KONICA MINOLTA BUSINESS...

  • Page 2: Table Of Contents

    bizhub PRO 950 Troubleshooting Guide Contents Notes ・・・・・・・・・・・・ 1. Caution of use Delete All Data for HDD ・・・・・・・・・・・・ 2. bizhubPRO950_New_developing_unit 2 - 4 ・・・・・・・・・・・・ 3. Density reduction due to IDC sensor contamination ・・・・・・・・・・・・ 4. About the setting of Large size paper count method ・・・・・・・・・・・・...

  • Page 3: Caution Of Use Delete All Data For Hdd

    1/48 TNBT0900126EN Caution of use: "Delete All Data" for HDD Category: Main body(HDD) Date of issue: Aug.31.2009 Object machines:1200/1200P/1051, 950 The function of "Delete All Data" for HDD has been newly added to the "Administrator Setting" of bizhub 1200/1200P,1051 and 950. This TNI explans important information of this function.

  • Page 4: Bizhubpro950_New_Developing_Unit

    2/48 TNBT0900113EN Correspondence procedure to MIF machines according to bizhub PRO950 new developing unit Category: Main body(Process) Date of issue: July.24.2009 Object machine : bizhub PRO950 Purpose : Countermeasure for Toner spill(Further improvement) Object parts: 1. (New) developing unit 2. Engine firmware *3.
  • Page 5 3/48 Recycle unit The following parts number was established by service parts. 57GA-2303 [MIF machines : For the combination of bizhub PRO950 + RC-501] Name Parts number & Firmware version (New)Developing unit A0Y5R70311 (New)Recycle unit 57GA-2303 RC mounting kit 57GA-K011 Engine firmware Ver.20...
  • Page 6 4/48 [Correspondence schedule for mass-production] Applied to July/2009 [Serial cut in number] Point of destination Serial cut in number Since “A0Y5011000631” AUST Since “A0Y5042000026” US GSA Since “A0Y5012000026” Since “A0Y5021000327” Since “A0Y5041000144” Since “A0Y5071000001” Since “A0Y5081000001” Since “A0Y5091000008” Develop EU Since “A0Y5121000001”...

  • Page 7: Density Reduction Due To Idc Sensor Contamination

    5/48 Density reduction due to IDC sensor contamination TNBT0900010EN Category: Main body(Process) Date of issue: Jan.28.2009 SYMPTOM: If the IDC sensor is cleaned with dry cloth during machine setup or periodical maintenance, IDC sensor may become unable to detect the density correctly, causing image density reduction or toner spill to occur.

  • Page 8: About The Setting Of Large Size Paper Count Method

    6/48 About the setting of Large size paper count method TNBT0900094EN Category: Main body(DIPSW) Date of issue: June.8.2009 Object machines:7085/920/950/1050 The default configuration of Large size paper count gives a false impression. - Large size paper(A3 or 11x17) count method(maintenance counter) Wrong:DIPSW:8-6=0(1count) <---- Default Please change the DIPSW setting as follows.

  • Page 9: Notes For Ps Plug-In Driver

    7/48 Notes for PS Plug-in driver TABT0900135EN Category: PS Plug-in driver Date of issue: July.17.2009 Object machines:1200/1200P/1051, 950 Subject: When selecting custom size as the original size on the PS(Plug-in) driver, it's impossible to output with auto tray setting on the driver. Solutions: When selecting custom size as the original size on the driver, it's needed to select Paper Tray.
  • Page 10 8/48 RC mounting kit for bizhub PRO920/950 TNBT0900112EN Category: RC-501 Date of issue: July.22.2009 This information is the parts number of "RC mounting kit" for 920/950. - RC mounting kit parts number:57GA-K011 The "Clamp", "Nylon clamp" and "TP screw M4x8" for bh.PRO950 are including in RC mounting kit(57GA-K011).

  • Page 11: Rc Mounting Kit For 920/950

    RC-501 INSTALLATION MANUAL Applied Machine: 1050/1050e/1050P/1050eP/920/950 MFP: 105ppm/92ppm/95ppm 9/48 Product Code: 56U*-Z*/565*-7/57GA/A0Y5 I. Accessory parts (RC-501) Name Shape Q’ty Name Shape Q’ty 1. Recycle pump 17. Installation manual Note: 2. Recycle pump When install the RC-501 to 920/950, prepare the RC mounting kit for 920/950 separately.

  • Page 12: Paper Feed Roller Setting Of Main Body Trays And Lu-407/408

    10/48 Paper feed roller setting of main body trays and LU407,408 TNBT0900012EN Category: Paper feed Date of issue: Jan.28.2009 Purpose: To prevent no feed/double feed when feeding paper from Trays1, 2, 3 and 4(LU) by setting appropriate paper pressure amount and separation level according to paper type and weight.
  • Page 13 bizhub PRO 950 Main body trays and LU-407/408 paper feed roller setting 11/48 Paper feed roller setting 1) Paper pressure amount For paper more than 162g/2, add four paper feed assist plates to increase the pressure amount. * Paper feed assist plate: P/N 56UA4070 2) Separation pressure If double feed frequently occurs, reduce the separation pressure.

  • Page 14: Soil At Paper Edge

    12/48 Soil at paper edge TNBT0900009EN Category: ADU reversing section Date of issue: Aug.6.2009 This information is the permanent solution for bizhub PRO 950 Soil at paper edge. Countermeasure:The design change for the guide plate of ADU reversing section Old type:Rib type New type:Removed the rib, Added the slit New type parts number:A0Y5811100 Serial cut in number:Please refer to attachment file(Change point.pdf)
  • Page 15 BT-CS Operations Restriction of bizhub PRO 950: Soil at paper edge （TNI No.TNBT0900009EN*） 13/48 Serial cut in number list Point of Serial cut in number destination Since "A0Y5001000032" Since "A0Y5011000430" Since "A0Y5042000013" AUST Since "A0Y5012000006" US　GSA Since "A0Y5021000225" Since "A0Y5041000102" Since "A0Y5071000001"...
  • Page 16 BT-CS Operations 14/48 bizhubPRO950 Replacement Procedures for the Guide Plate in the ADU Reverse/Exit Unit 1. Remove the ADU lever M4 (1 screw） 2. Remove the ADU cover (4 screws） 3. Remove the Fusing unit cover (2 screws） 4. Remove the Fusing unit (2 screws） 5.
  • Page 17 BT-CS Operations 15/48 6. Remove the reverse/exit unit (2 screws, 1 solenoid connecter ） 7. Remove the cover and ADU arm　(4 screws and 6 connecters) 8. Remove the ADU drive board (3 screws，8 connecters)
  • Page 18 BT-CS Operations 16/48 9. Remove the guide plate (6 screws in both front and rear side) [Rear side] [Front side] 10. Slid the guide out. 11. Take the roller and its springs out from the guide and fit them in to the new guide plate. 12.

  • Page 19: Paper Setting Table Ver.2.0 (For Soft Roller)

    17/48 Paper setting table Ver.2.0 (for soft roller) TNBT0900022EN Category: Fusing unit Date of issue: Sep.30.2009 PAPER SETTING table for soft-roller has been revised. Mis-description is corrected. Line speed of Embossed 62-71g/m2: 290 (<-- 490) Line speed of Embossed 72-80g/m2: 290 (<-- 490) Line speed of Embossed 81-91g/m2: 290 (<-- 490) Notes: - Please use this document until the Service Manual is revised.
  • Page 20 18/48 NOTE This table lists the optimum setting values by paper brands checked for paper through by Konica Minolta. For other brands, it is scheduled that information is provided in due course upon completion of the paper through check. 　　　　　　　　　　　　Weight...
  • Page 21 19/48 NOTE This table lists the optimum setting values by paper brands checked for paper through by Konica Minolta. For other brands, it is scheduled that information is provided in due course upon completion of the paper through check. 　　　　　　　　　　　　Weight...
  • Page 22 23.5 Conversion table of paper weight 20/48 Reference: * Paper weight (g/m ) : Unit showing the mass of a 1m sheet of paper in gram. * Basis Weight (lb) : The basis weight of a paper is the designated fixed weight of 500 sheets, measured in pounds, in that paper's basic sheet size. It is important to note that the "basic size"...

  • Page 23: Paper Setting Table Ver.2.0 (For Hard Roller)

    21/48 Paper setting table Ver.2.0 (for hard roller) TNBT0900011EN Category: Fusing unit Date of issue: Sep.30.2009 PAPER SETTING table for hard-roller has been revised. Reason to change: Service Manual is revised for supporting Picasso-m 2nd. Version indication is changed. (Ver 2.0 <-- Ver 1.1) Notes: - Please use this document until the Service Manual is revised.
  • Page 24 22/48 NOTE This table lists the optimum setting values by paper brands checked for paper through by Konica Minolta. For other brands, it is scheduled that information is provided in due course upon completion of the paper through check. 　　　　　　　　　　　　Weight...
  • Page 25 23/48 NOTE This table lists the optimum setting values by paper brands checked for paper through by Konica Minolta. For other brands, it is scheduled that information is provided in due course upon completion of the paper through check. 　　　　　　　　　　　　Weight...
  • Page 26 23.5 Conversion table of paper weight 24/48 Reference: * Paper weight (g/m ) : Unit showing the mass of a 1m sheet of paper in gram. * Basis Weight (lb) : The basis weight of a paper is the designated fixed weight of 500 sheets, measured in pounds, in that paper's basic sheet size. It is important to note that the "basic size"...

  • Page 27: Machine Code And Destination Code For Pk-504/505

    Category: Options(PK) Date of issue: April.27.2009 When PK(504 or 505) for bizhub PRO950 is connected FS-528 or FS-611, CE needs to confirm the "machine code" and "destination code". If it was connected PK for bh.920 etc. and when the customer used the punch mode, Paper jam of 72-43 code occur.

  • Page 28: Icplist

    bizhub PRO 950 ICP List 26/48 09.07.02 CSO Name Fuse No. Load part Voltage Printer control board PZS: Toner remaining sensor (40AA8803) A0Y5H020 ICP1 (PRCB) ICP2 IDCB: IDC sensor board (A0Y5K114) All photo sensors in Tray1/2/3, all photo sensors in bypass ICP3 tray, all photo sensors in vertical conveyance section, all photo sensors in fusing unit, main body paper exit PS, door...
  • Page 29 27/48 ICP7 FM5: Write unit cooling fan/1 (13NT8051) FM8: Write unit cooling fan/2 (56AA8054) FM12: Cooling fan/4 (27LA8051) ICP8 FM26: Cooling fan/1 (55FA8052) FM27: Cooling fan/2 (55FA8052) ICP9 FM2: Conveyance suction fan (56UA8053) ICP10 FM9: Polygon cooling fan (56AA8055) 56GA-909 Scanner drive board ICP1 Photo sensors inside scannner unit, inside scanner drive...
  • Page 30 28/48 FS-611/528 (Main body: Picasso) ICP load list Load Protection device Name Note Board FS conveyance motor ICP10 FS control board(FSCB) Shift roller motor ICP11 Paper exit motor Main tray lift motor ICP4 Paper exit roller motor ICP8 Gate motor ICP5 Sub tray paper exit motor M400...
  • Page 31 29/48 PI-506,PI-501 (Main body:Picasso-m,Picasso） ICP load list Load Protection device Name Note Board M201 Tray lift motor /Up PI drive board(PIDB) ICP1 M202 Tray lift motor /Lw M203 Conveyance motor ICP4 CL201 Transfer clutch /Up ICP3 CL202 Transfer clutch /Lw CL203 Registration clutch SD201...
  • Page 32 ZU-607,ZU-604/605,ZU-601/602 ICP load list 30/48 (Main body: Picasso-m,LaPlataM,Picasso(LaPlata）） Load Protection device Name Note Board Registration motor ICP2 ZU control board (ZUCB) 1st stopper motor ICP8 2nd stopper motor ICP10 Punch motor ICP3 Punch shift motor ICP5 Conveyance motor ICP9 Punch scraps conveyance motor ICP6 Punch switchover motor ICP7...
  • Page 33 TU-502,TU-501 (Main body: Picasso-m,Picasso） ICP load list 31/48 Load Protection device Name Note Board M101 Conveyance motor ICP8 TU drive board(TUDB) M102 Blade motor M103 Stopper motor ICP4 M104 Stopper release motor ICP7 M105 Press motor ICP6 M106 Holder motor ICP5 M107 Pusher motor...
  • Page 34 PK503/504,PK505 (Main body: Picasso-m,Picasso,LaPlataM,LaPlata） ICP load list 32/48 PK503/504 Load Protection device Name Note Board M801 Punch motor ICP3 Punch drive board (PDB) M802 Punch shift motor ICP2 5V series (sensor/control circuit, etc.) ICP1 PK505 Load Protection device Name Note Board M301 Punch motor...

  • Page 35: Special Firmware List For Engine And Options

    bizhub PRO 950 Troubleshooting (Firmware) 33/48 Special firmware list Ｅｎｇｉｎｅ based on Ver.G00-20,21 ･･････････････ Ｏｐｔｉｏｎｓ ｂａｓｅｄ ｏｎ Ver.G00-20(ｆｏｒ FS-528/611,ZU-607) ･･････････････ Ｏｐｔｉｏｎｓ ｂａｓｅｄ ｏｎ Ver.G00-10(ｆｏｒ MK-724, GP-501) ･･････････････ Return to home...
  • Page 36 34/48 No EF1 bizhub PRO 950 Troubleshooting Category : Engine firmware Date of issue: Dec. 2009 Return to home Engine special firmware list(based on Ver.G00-20,21) Special CSES Based Item DIPSW ROM Ver. DL No. version Changed the default setting of punch hole setting.
  • Page 37 35/48 No EF2 bizhub PRO 950 Troubleshooting Category : Options firmware Date of issue: Dec. 2009 Return to home Options special firmware list FS-528 (based on Ver.G00-20) - None FS-611 (based on Ver.G00-20) - None ZU-607 (based on Ver.G00-20) - None MK-724 (based on Ver.G00-10) - None GP-501 (based on Ver.G00-10)

  • Page 38: Printer Controller Firmware Printer Driver List

    bizhub PRO 950 Troubleshooting 36/48 (Printer Controller Firmware / Printer Driver) Controller special firmware list ･･････････････ Controller based on Ver.G00-20 IPF1 Printer special driver list ･･････････････ PS(P) Driver PSP1 - PS(P) Special driver) For Windows: Based on Ver.2.0.0 - PS(P) Special driver) For MacOS9.x: Based on Ver.2.0.0 For MacOS10.3x/10.4x/10.5x: Based on Ver.2.0.0 ･･････････････...
  • Page 39 37/48 bizhub PRO 950 Troubleshooting No IPF1 Category : Controller firmware Date of issue: Dec.2009 Return to home Controller special firmware list Memory Special CSES Based Item SW for ROM Ver. DL No. version controller It's impossible to get "Paper Names" information occasionally using PCL/PS(Plugin) driver.
  • Page 40 38/48 bizhub PRO 950 Troubleshooting No PSP1 Category:PS(P) Driver Date of issue: Dec.2009 Return to home PS(P) Special driver list - None...
  • Page 41 39/48 bizhub PRO 950 Troubleshooting No PLG1 Category : PS(Plug-in) Driver Date of issue: Dec.2009 Return to home PS(Plug-in) Special driver list - For Windows: Based on Ver.2.0.220 - For MacOS9: Based on Ver.2.0.383 - For MacOS10.3.x/10.4x/10.5x: Based on Ver.2.0.220 Special Memory CSES...
  • Page 42 40/48 bizhub PRO 950 Troubleshooting No PCL1 Category : PCL Driver Date of issue: Dec.2009 Return to home PCL Special driver list(Based on ver.2.0.0.0) - None Return to home...

  • Page 43: Controller Log Capture Getting Procedure

    41/48 2009/08/07 BT-CSO Production Support Department 2 bizhub PRO 1200/1200P/1051/950 2 Controller log and Captured files getting procedure 1. Preparation in advance 1.1 USB memory USB memory with a form (thin) that can be connected to the USB socket provided on the IC board (ICB), or USB memory provided with an extension cable when a direct connection is not available due to its form.
  • Page 44 42/48 2009/08/07 BT-CSO Production Support Department 2 1.4 Situation of needed controller log and captured files The following list describes which case the controller log and captured files are required, generally. Example of the symptom Controller defective log Controller capture Decreasing of productivity garbage characters / Image shift / Image rotation...
  • Page 45 43/48 2009/08/07 BT-CSO Production Support Department 2 <Files to be obtained> - IPLog_yyyymmddhhmmss.log: Controller log - XXXXX.spl: Print data (The latest 10 jobs are captured.) * Several files other than the above are stored depending on the condition. * A part of log file name “yyyymmdd_hhmmss” describes the following. yyyy: year mm: month dd: day hh: hour mm: minute ss: second Ex.
  • Page 46 44/48 2009/08/07 BT-CSO Production Support Department 2 5. Continue printing until there occurs any problems you want to obtain. *Print speed gets slower than usual according to the contents of acquisition (or the contents of the key file). Before removing the USB memory, open the front door/Rt of the main body to start writing to the USB memory.
  • Page 47 45/48 J7245 (ZU605/607) TABT0900123EN Category: Option(ZU) Date of issue: June.29.2009 Subject:Problem:Jam 72-45 in ZU-605 and ZU-607 Cause: Burr on the top of Guide Plate 3 in ZU-605 and ZU-607 Solution: After confirming the burr on Guide Plate 3, remove burr in accordance with attached files.
  • Page 48 To remove burr on Guide Plate 3 in ZU-605 and ZU-607 46/48 (Jam 72-45 is caused by burr ) When you estimate Jam 72-45 may be caused by burr on Guide Plate 3, please remove burr as follows. 1.Remove Slide rail stopper (2 screws) and pull out Folding Unit. 2.Curl the A4 Paper as pictured in the figure.
  • Page 49 47/48 A: 13NQ45051 Guide Plate 3 3. When you feel burr of Gide Plate 3, please perform as follows. Remove the hook of spring on release lever (Front spring) Remove the hook of spring on release lever (Rear spring) (It is easier to remove burr) (It is easier to remove burr)
  • Page 50 48/48 4. To remove burr by the scale wrapped by sandpaper Roughness of sandpaper is from #800 to #1000. (Don't use rough sandpaper) Please touch the plate softly not to reveal coating. Burr 5. Check the burr on the guide plate again (as Procedure 2) 6.Set the hook of spring on release lever (Front spring and Rear spring) Put the screw of Slide Rail Plate.

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