Planet Networking & Communication CS-2001 User Manual page 4

Utm content security gateway
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Before contacting customer service, please take a moment to gather the following information:
UTM Content Security Gateway serial number and MAC address
Any error messages that displayed when the problem occurred
Any software running when the problem occurred
Steps you took to resolve the problem on your own
Revision
User's Manual for PLANET UTM Content Security Gateway
Model: CS-2001
Rev: 1.0 (Dec, 2010)
PartNo: EM-CS2001v1
3

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