Poor Forms Print Quality; Poor Receipt Print Quality - NCR 7158 Owner's Manual

3-34 Chapter 3: Using the Printer

Poor Forms Print Quality

Problem/Symptom
Printer starts to print, but
stops while the form is being
printed.
Forms print is light or spotty.
Ribbon cassette is worn.
Light print, smudging, or slip
skews.

Poor Receipt Print Quality

Problem/Symptom
Colored stripe on receipt.
Receipt does not come out all
the way.
Printer starts to print, but
stops while the receipt is
being printed.
Print is light or spotty.
Possible Causes
Communication error or
software error.
Form not inserted
incorrectly.
Impact printhead is dirty
or defective.
Improper internal cable
connections.
Replace the ribbon
cassette.
Platen gap needs
adjustment.
Possible Causes
Paper is low.
Paper is jammed.
Paper is jammed.
Paper roll loaded incorrectly.
What to Do
Check the interface cable. Check
that the software is working
properly.
See "Printing on Forms or Checks"
in this document.
Contact a service representative.
Contact a service representative.
See "Replacing the Ribbon Cassette"
in this document.
Contact a service representative.
What to Do
Change the paper.
Open the receipt cover, inspect
the knife, and clear any jammed
paper.
Open the receipt cover, inspect
the knife, and clear any jammed
paper.
Check that the paper is loaded
properly.