Lucent Technologies DEFINITY User Manual page 9

About This Document
The Contents of This Document
This user' s manual contains all of the procedures and reference material you
may need to install, administer, operate, maintain, and troubleshoot PC Console
Release 2 in your unique environment.
Chapter 1, " Installation," describes the components included with
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PC Console, outlines hardware/software requirements and configuration
options, and provides step-by-step procedures to successfully install
PC Console.
Chapter 2, " Understanding PC Console," provides an overview of
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PC Console functions, and describes its individual features.
Chapter 3, " Console Administration," provides an overview and step-by-
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step instructions to administer PC Console. This includes identifying
approved users, defining their logins, passwords, and preferences
(including the interface language), and labeling the buttons that are
displayed on the PC Console screen.
Chapter 4, " Directory Administration," describes how PC Console uses the
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database information you create via the PhoneLine
software.
Chapter 5, " Console Operations," contains an overview of PC Console
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operations, and the procedures most frequently used by the operator.
Here you will find the instructions to answer, place, hold, split, transfer,
conference, and release calls. Also refer here for instructions to search
for any person listed in a PC Console directory.
Chapter 6, " Switch Features," describes the switch features most
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commonly used by the PC Console operator. These features are
presented alphabetically.
Chapter 7, " Operating in a Distributed Communications System
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Environment," describes the Distributed Communications System (DCS)
features that can operate transparently in your environment. A DCS
configuration consists of 2 to 20 private switches that are interconnected.
These switches may be in different geographical locations. To certain
system features, however, the DCS configuration appears as a single
switch. These features, and their usage, are listed alphabetically in this
chapter.
Chapter 8, " Operating in a Centralized Attendant Service Environment,"
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describes Centralized Attendant Service (CAS) features, and provides
instructions for handling CAS calls. CAS is a feature of the switch that
allows a single attendant to handle calls for multiple switches and
locations simultaneously.
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MasterDirectory
Issue 2.5 October 1999
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