Lucent Technologies DEFINITY User Manual page 196

Glossary
Attendant Recall
The switch feature that allows a system
user on a 2-party call or a conference
call held on the console to recall the
attendant for assistance.
Attendant Serial Call
The switch feature that enables the
attendant to transfer trunk calls that
return to the same attendant position
after the called party hangs up.
Auto Hold
The switch feature that, when enabled,
automatically places an active call on
hold when another call appearance
button is selected.
Automatic Alternate Routing (AAR)
The switch feature that selects the most-
preferred route (normally the most-direct
route) for private network calls.
Automatic Answer
The feature that causes incoming calls
to be answered automatically, without a
mouse click or F6 button press. This
feature can be used only when you are
using a headset connected to the
console.
Automatic Circuit Assurance (ACA)
A switch feature used for monitoring
possible trunk failures.
Automatic Route Selection (ARS)
The switch feature that selects the most-
preferred route (normally the least-
expensive route) for long-distance calls.
Auxiliary Work Mode
A mode in which agents are unable to
receive ACD calls.
Busy Lamp Fields
The lamps associated with each
Hundreds Group button that indicate the
status of a group of extensions.
GL-2
Issue 2.5 October 1999
Busy Verification of Telephones and
Trunks
A switch feature used for placing test
calls.
call bar
The area near the bottom of the Console
Operations screen that displays
information about one phone call that
you are currently handling.
Call Coverage
The switch feature that redirects
unanswered internal and/or DID calls to
an alternate answering position.
Call Detail Recording (CDR) Account Code
Dialing
The switch feature that collects call
details on selected incoming and
outgoing trunk calls and creates call
records using this information.
Call Forwarding All Calls
The switch feature that allows an
attendant to activate and deactivate Call
Forwarding All Calls for an extension in
the system.
Call Handling area
The area near the bottom of the Console
Operations screen that displays six " call
bars," each providing information about
one phone call that you are currently
handling.
Call Park
The switch feature that allows an
incoming call to be put on hold at an
extension, then retrieved from any
telephone in the system.
Call Purpose Identifier
A one- or two-letter abbreviation that
appears on the call bar to indicate a call
was directed, redirected, or returned to
the console through an interaction with a
feature.
The general call purpose identifiers are: