Lucent Technologies DEFINITY User Manual page 172

Troubleshooting
An error message indicates
" Server not found. Using local
file."
An error message indicates
" Corrupted database: (file
name). Using local file."
An error message indicates
" Server not found. File not
found: (file name)."
9-12
Issue 2.5 October 1999
PC Console is unable to locate
the software or database files
that reside on your LAN server.
The connection to the server
may be broken, or the server
itself may be down. PC Console
is going to attempt to switch to
the software and database files
that reside on your hard drive to
allow you to continue placing
and receiving calls.
PC Console has found a corrupt
database file on your LAN
server, and will attempt to locate
and switch to the equivalent
database file on your hard drive.
PC Console was unable to
locate the software or database
files that reside on your LAN
server. It next attempted, and
failed, to locate replacement files
on your hard drive. The
connection to the server may be
broken, or the server itself may
be down. In addition, a local
copy of the PC Console files are
not available on your hard drive.
PC Console will continue to function
normally, using your local copy of the
database and other information. However,
you need to determine whether the LAN
server is down.
If the LAN server is not down, double-check
your installation configuration, and verify that
all required connections are correctly made.
(Refer to the configuration instructions and
options detailed in Chapter 1, " Installation." )
If the LAN server is down, bring it back
online, then exit and relaunch the
PC Console application to again use the LAN
database information that all operators can
share.
PC Console will continue to function
normally, using your local copy of the
database and other information.
Restore a backup copy of the corrupted PC
Directory database to the LAN.
Once the LAN copy of the database has
been restored, you must bring it back online.
Exit, then relaunch the PC Console
application to again use the LAN database
information that all operators can share.
If the LAN server is not down, double-check
your installation configuration, and verify that
all required connections are correctly made.
(Refer to the configuration instructions and
options detailed in Chapter 1, " Installation." )
If the LAN server is down, bring it back
online, then exit and relaunch the
PC Console application to again use the LAN
database information that all operators can
share.
Also consider installing a copy of
PC Console on your local hard drive, so that
it can continue to function in the event of a
LAN failure.