Attendant Recall - Lucent Technologies DEFINITY User Manual

Switch Features
Serial Call — Originated by the Attendant Serial Calling feature when an
n
outside trunk call (designated as a serial call by an attendant) is extended to
and completed at a station, and then the station user goes on-hook. If the
attendant who extended the serial call is busy on another call, the serial call
is redirected to the attendant group.
Individual Attendant Access Call — Originated by a station user, incoming
n
trunk call, or system feature which uses the Individual Attendant Access
extension to direct a call to a specific attendant. If the individual attendant is
busy on another call, the call is queued until the individual console is idle.
Then the queued call is terminated to the individual attendant console.
Interposition Call — Originated by one attendant who directs a call to
n
another attendant by dialing the Individual Attendant Access extension. This
category is a type of Individual Attendant Access call with its own identity to
allow assignment of an Attendant Priority Queue level.
Miscellaneous Call — Other calls, such as Automatic Circuit Assurance
n
calls, not covered in the above call categories. A priority level is assigned to
each category, so that calls are answered on a priority basis. The
assignment of a priority level to each category is administerable. The same
priority level can be assigned to more than one category. By assigning all
categories the same priority level, a first-in/first-out queue is achieved.
Calls are prioritized within an Attendant Priority Queue level by a timestamp
associated with each call. This timestamp indicates the relative time (with
respect to all calls in the queue) that a call was placed in the Attendant Priority
Queue after attempting to terminate to the attendant group or an individual
attendant.
When at least one call is queued in the Attendant Priority Queue, the Calls
Waiting indicator lights on all active attendant consoles. If the number of calls
in the queue reaches the administrable attendant group calls waiting threshold,
the Calls Waiting Warning indicator lights steadily on all active attendant
consoles.

Attendant Recall

This feature allows a system user on a 2-party call or a conference call held on
the console to recall the attendant for assistance.
When an attendant is recalled, the call purpose " rc" (attendant recall), appears
on the call bar display, indicating that a user is requesting assistance. The call
bar is displayed in red, and the attendant hears ringing.
If a hunt group call to an individual attendant is being held on the console, a
system user who is active on the call cannot recall the attendant. However, this
user can transfer calls or make conference calls.
NOTE:
To recall the attendant, an analog telephone user presses the Flash
button; a multi-line telephone user presses the Conference button.
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Issue 2.5 October 1999