Lucent Technologies DEFINITY User Manual page 89

Console Operations
To transfer an incoming trunk call to an outside number:
1. Tell the caller that you are going to break the connection temporarily
while you start the outbound call.
2. Initiate the outbound call by clicking the Trunk Group button that is
associated with the desired trunk, or by dialing the access code for the
desired trunk.
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If the called party accepts the call, click the Transfer icon
again, or press F6 to complete the transfer. The two
parties are connected, the Split feature button changes to
gray, and the console is released from the call. This procedure
is complete.
If the called party declines the call, click the Cancel icon
or press F7. The Split feature button changes to gray
and you are reconnected to the caller. Tell the caller that the
called party is unavailable, take a message if appropriate, then
click the Release icon
This procedure is complete.
If the line is busy or there is no answer, click the Cancel
icon or press F7. The call progress tones stop, the
Split feature button is displayed in gray, and you are
reconnected to the caller. Tell the caller that the called party is
unavailable, take a message if appropriate, then click the
Release icon
This procedure is complete.
NOTE:
You can perform this procedure only if Trunk-to-Trunk Transfer is
enabled on your switch. For additional information, refer to " Trunk-
to-Trunk Transfer" in Chapter 6, " Switch Features."
The caller is automatically placed on hold, and a Cancel icon
is displayed on the associated call bar.
The calling party is separated from the connection.
You hear dial tone.
The Split feature button is displayed in white.
The background of the next available call bar changes to white.
or press F8 to terminate the call.
again or press F8 to terminate the call.
Issue 2.5 October 1999
5-17