Attendant Serial Call (Generic 3R) - Lucent Technologies DEFINITY User Manual

Switch Features
To answer the recall:
1. Click the Retrieve icon
press F7.
2. Assist the calling party as necessary.

Attendant Serial Call (Generic 3r)

Attendant Serial Call enables the attendant to transfer trunk calls that return to
the same attendant position after the called party hangs up. The returned call
may then be transferred to another station within the switch, and this can
continue to recur.
This feature was developed in response to international needs. In some places,
trunks are scarce and Direct Inward Dialing services are unavailable. This can
cause an outside caller to have to redial often to get through to a location
because trunks are so busy. This feature allows people who are calling from an
outside trunk, and who need to make several calls to others on the switch, to
keep the use of the line into the switch until all their calls are completed.
To activate Attendant Serial Call:
1. Answer the call in the usual way.
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2. Extend the call to the first extension, following the usual procedures.
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3. Answer the call, then extend it to the next extension.
Once the Serial Call feature is activated, it will remain activated until either the
trunk drops from the switch, or the attendant deactivates the feature manually by
clicking the Serial Call feature button.
Click the Serial Call feature button if the calling party needs to
speak to more than one person in the company (on an inside
extension).
The Serial Call feature button is displayed in white.
When the calling party is finished with the first call, the party is
routed to the attendant console.
The call bar shows the incoming call as a Serial Call in the call
purpose area of the display. (The " sc" indicates a Serial Call.)
for the call, or highlight its call bar and
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