Operating Procedures - Lucent Technologies DEFINITY User Manual

Operating in a Centralized Attendant Service
Environment

Operating Procedures

To answer an incoming CAS call:
1. Click the Answer icon
bar and press F6.
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2. Assist the calling party as necessary. The call can now be extended,
held at the console, placed on Remote Hold, or ended.
To extend a CAS call to the originating branch:
1. Click the Transfer icon
the call and press F6.
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Issue 2.5 October 1999
Ringing stops.
Call identification tone (if it is provided by the branch) is heard.
The call bar identifies the originating branch location.
You are connected to the calling party.
The Transfer , Hold
Conference icons are displayed on the call bar that is
associated with this call.
The Position Available indicator is turned off.
The call is automatically placed on hold.
A Retrieve icon
The calling party is separated from the connection.
You hear dial tone from the branch location.
NOTE:
Do not go to the next step until you hear dial tone. The call
will not go through if you dial the number before you hear
dial tone.
for the incoming call, or highlight its call
, Release
, or highlight the call bar associated with
is displayed on the call bar.
, and