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Lucent Technologies DEFINITY Administrator's Manual

Lucent Technologies DEFINITY Administrator's Manual

Extender switch module
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DEFINITY
Switch Module
System Administrator's Guide
Extender
555-230-532
Comcode 107825051
Issue 3
July 1997

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  • Page 1 ® DEFINITY Extender Switch Module System Administrator’s Guide 555-230-532 Comcode 107825051 Issue 3 July 1997...
  • Page 2 Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommu- nication services or facilities accessed through or connected to it.
  • Page 3 Trademarks DEFINITY is a registered trademark of Lucent Technologies in the US and other countries. Ordering Information Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International Voice 765 361-5353 Fax 1 800 457-1764 International Fax 765 361-5355 Write: Lucent Technologies Publications Center P.O.

  • Page 4: Table Of Contents

    Customer Support Information ......ix Support Telephone Number........ix Security of Your System: Preventing Toll Fraud ..........x Lucent Technologies Fraud Intervention ....xi Lucent Technologies Limited Warranty....xii FCC Notification and Repair Information ....xiii Installation and Operational Procedures ....xiv Federal Communications Commission (FCC) Electromagnetic Interference Information ....xvi About This Book ............xvii...
  • Page 5 Contents Introduction ............1-1 System Operation and Configuration....... 1-2 Equipment List............ 1-4 Compatibility ............1-6 Options ............... 1-7 Specifications............1-8 Considerations............1-12 Password Programming .......... 2-1 Considerations............2-2 Programming the Standalone Switch Module..2-3 Connecting the Standalone Switch Module to the Remote Module ......2-3 Logging Into the Standalone Switch Module ............
  • Page 6 Contents Installation ..............3-1 Location Requirements ..........3-2 Electrical Requirements ...........3-2 Wiring Requirements..........3-3 Connecting the Standalone Switch Module....3-3 Installation Procedure..........3-4 Connecting the Multi-Mount Rack and Rack-Mount Modules ........3-8 Installing the Multi-Mount Rack ......3-9 Installing the Rack-Mount Modules .....3-14 Administering the Line and Station Ports ....3-15 Connections for Data Transmission ......3-16 Issue 3 July 1997...
  • Page 7 Contents Troubleshooting ............4-1 Troubleshooting ............. 4-2 LED Sequences ............. 4-3 Standalone Switch Module ......... 4-3 Multi-Mount Rack..........4-4 Error Messages ............. 4-6 Specific Problems ..........4-8 Dial Line Problems ..........4-8 Dedicated Line Problems ........4-11 System Drops Calls ..........4-12 Glossary ................GL-1 Issue 3 July 1997...
  • Page 8 Figures Introduction System Configuration.........1-2 Password Programming Connect Sequence for the Remote Module..2-6 Main Password Manager Window .....2-23 Port Selection Window ........2-24 Administrator Window ........2-25 Card Selection Window........2-28 Password Entry Window ........2-29 Password Manager Window with Entered Passwords ..........2-32 Installation Standalone Switch Module Back Panel .....3-4 Multi-Mount Rack Back Panel ......3-9 Cross-Connect or Wall Field ......3-13 RS-232 Cable Pin Connections ......3-17...
  • Page 9 Tables Introduction Standalone Switch Module Specifications..1-9 Multi-Mount Rack Specifications ....... 1-10 Rack-Mount Module Specifications ....1-11 Password Programming Mouse Terms ............ 2-16 Password manager Menus and Commands ..2-18 Installation DIP Switch Configuration........3-5 50-Pin Connector Pinout ........3-10 Troubleshooting Rack-Mount Module LED Blink Sequence ..
  • Page 10 Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured DEFINITY Enterprise Communications Server (ECS) circuit packs, carrier assemblies, and power units in the DEFINITY ECS control unit. Use only Lucent Technologies-recommended/approved DEFINITY ECS accessories. Issue 3 July 1997...

  • Page 11: Save These Instructions

    Important Safety Instructions Do not install this product near water, for example, in a wet basement location. Do not overload wall outlets, as this can result in the risk of fire or electrical shock. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord.

  • Page 12: Customer Support Information

    Customer Support Information Support Telephone Number In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative.

  • Page 13: Security Of Your System: Preventing Toll Fraud

    To minimize the risk of unauthorized access to your DEFINITY ECS: When possible, restrict the off-network capability of off- premises callers, using calling restrictions, Facility Restriction Levels, and Disallowed List capabilities.

  • Page 14: Lucent Technologies Fraud Intervention

    Customer Support Information The DEFINITY ECS, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network. However, phone numbers and authorization codes can be compromised when overheard in a public location, lost through...

  • Page 15: Lucent Technologies Limited Warranty

    Customer Support Information Lucent Technologies Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon notification of Lucent Technologies or its authorized reseller.

  • Page 16: Fcc Notification And Repair Information

    Customer Support Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack, USOC RJ11C.

  • Page 17: Installation And Operational Procedures

    FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Customer Care Center at 1 800 242-2121.
  • Page 18 If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. New Network Area and Exchange Codes. The DEFINITY ECS software does not restrict access to any new area codes or exchange codes established by a local telephone company.

  • Page 19: Federal Communications Commission (Fcc) Electromagnetic Interference Information

    Commission (FCC) Electromagnetic Interference Information The DEFINITY Standalone Switch Module, Multi-Mount Extender Rack, and Rack-Mount Switch Module have been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.

  • Page 20: About This Book

    About This Book Intended Audience This book is intended to help in the installation, system administration, and maintenance of the DEFINITY Extender Switch Module. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representatives, and account executives.

  • Page 21: Terms And Conventions

    About This Book Terms and Conventions The DEFINITY Extender Remote Module is henceforth referred to as the “Remote Module.” The DEFINITY Extender Switch Module is henceforth referred to as the “Switch Module.” When information concerns only the single-unit Switch Module, the term “Standalone Switch Module”...

  • Page 22: Typographical Conventions

    This book is organized into chapters that give information on procedures necessary for the proper installation and administration of your DEFINITY Extender Switch Module. “Related Documents,” later in this section, provides a complete list of system documentation, together with ordering information.

  • Page 23: Product Safety Labels

    About This Book Product Safety Labels Throughout this document, hazardous situations are indicated by an exclamation point inside a triangle and the word Caution or Warning . WARNING: Warning indicates the presence of a hazard that could cause death or severe personal injury if the hazard is not avoided.

  • Page 24: Related Documents

    About This Book Related Documents The documents listed below are part of the DEFINITY ECS documentation set. These documents can be ordered from the Lucent Technologies Publications Center. Call: Lucent Technologies Publications Center Voice 1 800 457-1235 Fax 1 800 457-1764...
  • Page 25 About This Book Document No. Title DEFINITY Enterprise Communications Server (ECS) Release 3 System Documents 555-230-894 Installation for Single-Carrier Cabinets Implementation Guide, Issue 1 555-230-655 Toll Fraud Security 555-025-600 BCS Products Security Handbook DEFINITY Enterprise Communications Server (ECS) Release 3.0 Telephone User Support...

  • Page 26: How To Comment On This Document

    If the feedback form is missing, write directly Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W-226 Basking Ridge, NJ 07920-2332...
  • Page 27 FEEDBACK FORM DEFINITY® Enterprise Communications Server (ECS), Release 3 ® Title: DEFINITY Extender Switch Module System Administrator’s Guide Document No.: 555-230-532 Issue: 3 Date: July 1997 Please rate the effectiveness of this book in the following areas: Excellent Good Fair...
  • Page 28 If we may contact you about your comments, please complete the following: Name: Telephone Number: Company/Organization: Date: Address: Send completed forms to: Documentation Manager, Lucent Technologies, 211 Mount Airy Road, Room 2W-226, Basking Ridge, NJ 07920-2332. Fax: 908 953-6912. THIS FORM MAY BE PHOTOCOPIED...

  • Page 29: Introduction

    The Extender is transparent to the user and retains access to the features and functions of the DEFINITY Enterprise Communications Server (ECS). In addition, an RS-232 data port extension is incorporated, allowing the user to connect off-premise RS-232 equipment to equipment at the PBX location.

  • Page 30: System Operation And Configuration

    Configuration The DEFINITY Extender system is designed for use with a DEFINITY ECS of Version 3, Release 3 or later. The Extender system consists of two modules. One module, identified as the Switch Module, connects to your PBX. The other module, identified as the Remote Module, connects to your DEFINITY telephone at your off-premise location.
  • Page 31 Security Alert: Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Guard passwords carefully! The Switch Module comes in two versions: the single standalone module and the Rack-Mount Module that fits into the Multi-Mount Extender Rack.

  • Page 32: Equipment List

    Your Standalone Switch Module package should include: One Switch Module (identified on the top of the unit) One AC adapter 25-ft. D2R line cord 7-ft. D8W cord to connect to the DEFINITY ECS ® DEFINITY Extender Switch Module System Administrator's...
  • Page 33 Introduction Customer-Supplied Equipment NOTE: DEFINITY telephones are not supplied with either the Switch Module or the Remote Module and must be ordered separately. Contact your Lucent Technologies representative for information. Remote Modules are also ordered and shipped separately. For new DEFINITY Extender systems that use...

  • Page 34: Compatibility

    8410DR—Class B telephone registered for residential use 8434D NOTE: The power supply that comes with the DEFINITY Extender Remote Module cannot produce the power required by the 8434D telephone. An MSP-1 (WP924644) power supply must be used. Check with your Lucent Technologies representative for ordering information.

  • Page 35: Options

    Introduction NOTE: Lucent Technologies strongly advises against usihg non-Class B telephones (8410D, 8434D, and 603E Call Master III) in a non- commercial environment because this is a violation of FCC regulations. Options You can order a wall-mounted metal bracket (PEC 2174-MTG[A]) with a slide-in style sleeve for use with the Standalone Switch Module or the Remote Module.

  • Page 36: Specifications

    Introduction Specifications The DEFINITY Extender system should operate properly with any standard telephone service. If the Switch and Remote Modules do not connect at a data rate of 19.2 kbps, contact your local telephone company for the available central office line options.

  • Page 37: Standalone Switch Module Specifications

    Introduction Table 1-1. Standalone Switch Module Specifications Specification Description Size 8" x 8" x 1 1/2" (205 mm x 205 mm x 40 mm) Weight 1.5 pounds (0.68 kilograms) Power Requirements 12 vdc supplied by 120 vac adapters. 800 mA maximum Approvals FCC Class A Communication...

  • Page 38: Multi-Mount Rack Specifications

    Introduction Table 1-2. Multi-Mount Rack Specifications Specification Description Size 19" W x 5 1/4" H x 9 5/8" D (482 mm x 133 mm x 245 mm) Weight 4 pounds (1.79 kilograms) Power Requirements 12 vdc supplied by 120 vac adapters. 5 V at 650 mA per Rack-Mount Module;...

  • Page 39: Rack-Mount Module Specifications

    Introduction Table 1-3. Rack-Mount Module Specifications Specification Description Size 9” x 4” (229 mm x 102 mm) Weight 4 pounds (1.79 kilograms) Approvals FCC Class A Communication Data Type V.32terbo modem Data Impedance 600 Ohms Data Tx Level –15 dBm (+1 dBm/–3 dBm) Data Rx Sensitivity –40 to 0 dBm 1-11...

  • Page 40: Considerations

    Introduction Considerations Keep the following in mind when you use the DEFINITY Extender system: The DEFINITY Extender system is to be used with a DEFINITY ECS of Version 3, Release 3 or later. No custom calling features, such as Call Waiting or Call Forwarding, should be ordered for the line to which you connect the Switch Module.
  • Page 41 Security Alert Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess...

  • Page 42: Password Programming

    Password Programming How the system administrator programs the passwords into the DEFINITY Extender Switch Module Before a Remote Module user can communicate with the Switch Module, the system administrator must program a password for each remote user. Issue 3 June 1997...

  • Page 43: Considerations

    Password Programming Considerations Consider the following when programming the Switch Module: Up to 100 passwords can be programmed into each Switch Module. Only one Remote Module at a time can be “on-line” with an individual Switch Module. Passwords are retained in non-volatile memory and are not affected by power outages.

  • Page 44: Programming The Standalone Switch Module

    Ideally you should initialize and test the Standalone Switch Module by dialing out to the Public Service Telephone Network (PSTN) and back into the DEFINITY ECS to establish a connection. Use specific, customer-supplied call-in numbers and passwords. If this is not possible, you must use a direct connection.
  • Page 45 8410D 8410DR 8434D NOTE: The power supply that comes with the DEFINITY Extender Remote Module cannot produce the power required by the 8434D telephone. An MSP-1 power supply must be used. 603E Call Master III 8411D when it becomes available (the analog port will not function).

  • Page 46: Logging Into The Standalone Switch Module

    1. At the “Go Online?” screen, press on the display telephone to start the operation of the DEFINITY Extender system. 2. At this point, the Remote Module establishes the connection with the Switch Module. Figure 2-1 shows the sequence of messages that appear on the telephone display during connection of the Extender system.

  • Page 47: Connect Sequence For The Remote Module

    Password Programming Figure 2-1. Connect Sequence for the Remote Module Issue 3 July 1997...

  • Page 48: Programming Remote User Passwords

    Password Programming 3. At the “Enter Password” screen, enter your system administrator password, and press the Drop button on the telephone. A valid password must be entered to allow the telephone to be connected to the PBX. NOTE: If this is the first time you are entering your system administrator password, the default is “00000000.”...
  • Page 49 NOTE: If more than one Standalone Switch Module is connected to the DEFINITY ECS in a hunt group configuration, you should disable the remote users' capability of changing passwords by setting DIP switch 3 on the back of each Remote Module in the hunt group to the OFF position.
  • Page 50 Security Alert A correct password permits the remote user access to the full DEFINITY ECS, including those areas, such as WATS lines, most liable to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and...
  • Page 51 Password Programming Follow these steps to program passwords for the Remote Module users: 1. After you have entered your password and the modules are connected, press the Hold button on the display telephone four times until the following screen appears: 2.
  • Page 52 Security Alert Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess...

  • Page 53: Disconnecting

    Password Programming Disconnecting After you are finished programming the remote user passwords, you must discontinue the operation of the Remote Module from the Standalone Switch Module. Follow these steps: 1. From the Change Password screen, press until the following screen appears: 2.
  • Page 54 Press to return to the "Disconnect" screen and disconnect the system. The "Go Online?" screen appears, indicating that the DEFINITY Extender system is no longer connected. Press to reconnect and continue to program passwords by repeating Steps 2–7 under "Programming Remote User Passwords"...

  • Page 55: Programming The Rack-Mount Modules

    Password Programming Programming the Rack-Mount Modules The Multi-Mount Rack has an Administration Port built into the back. If you connect your computer to this Administration Port, you can administer passwords and run diagnostics for all 12 Rack- Mount Switch Modules. NOTE: Before you can program the Rack-Mount Modules, you must install them into the Multi-Mount Rack.

  • Page 56: Password Manager Program

    Password Programming Password Manager Program The Password Manager Program is the software that allows you to enter, sort, print, save, and upload passwords to the Rack-Mount Switch Modules. Security Alert Save password files to a floppy disk only, and store the disk in a secure place.

  • Page 57: Mouse Terms

    Password Programming The program proceeds to install itself. Using the Password Manager Program Once the Password Manager is installed, you only need to double- click the Security icon in the Security window to start the program. However, you must know basic keyboard and mouse techniques in Windows to make selections.
  • Page 58 Password Programming You can also use shortcut-key combinations to select items. These combinations are shown to the right of a menu item. Instead of using the mouse to drop down a menu and select an item, you can press the key combination. For example, to upload passwords, press F3 instead of selecting the Com Link menu and choosing the Upload Passwords menu item.

  • Page 59: Password Manager Menus And Commands

    Password Programming Password Manager Menus and Commands Table 2-2 lists the menus and menu commands available in the Password Manager program. Table 2-2. Password Manager Menus and Commands Menu Menu Commands Description New File File Create a new password file. If you have made changes You can also use the to an existing file, the...
  • Page 60 Password Programming Table 2-2. Password Manager Menus and Commands (Continued) Menu Menu Commands Description File Save As Save a new file or save an ( continued ) existing file under a new name. The program displays the Save As window, from which you can choose the drive and directory and enter the file name.
  • Page 61 Com Link Set Logout Code Set the logout code for each Rack-Mount Switch Module. The logout code is used for the DEFINITY ECS Terminal Translation Initialization (TTI) feature. If the connection from the Remote Module is lost, the Switch Module automatically logs the user out of the DEFINITY ECS.
  • Page 62 Password Programming Table 2-2. Password Manager Menus and Commands (Continued) Menu Menu Commands Description Com Link Select Cards Selects the Rack-Mount ( continued ) Switch Modules installed in the Multi-Mount Rack that are to be programmed. The selected modules can be uploaded with the current passwords and the logout codes programmed in the...
  • Page 63 Password Programming Table 2-2. Password Manager Menus and Commands (Continued) Menu Menu Commands Description Com Link Set Password Sets the password required ( continued ) to upload or verify passwords. The current password remains the same until the program is closed or until a new password is set.

  • Page 64: Main Password Manager Window

    Password Programming Administering Passwords Follow these steps to start the Password Manager: 1. To start the Password Manager Program, double-click the Security icon. The main Password Manager window appears (see Figure 2-2). Figure 2-2. Main Password Manager Window 2. Select Com Port from the Com Link menu. The Port Selection window appears (see Figure 2-3).

  • Page 65: Port Selection Window

    Password Programming Figure 2-3. Port Selection Window 3. Point to the Com Port to which the Extender Rack is connected (Com Port 1, Com Port 2, Com Port 3 or Com Port 4), and click the left mouse button to select the correct communications port. You can also type the number of the comm port.

  • Page 66: Administrator Window

    Password Programming Figure 2-4. Administrator Window 7. Click on Okay or press ENTER. Programming Remote User Passwords Up to 100 passwords can be programmed into each Rack-Mount Switch Module installed in the Extender Rack. This allows a number of different remote users to access each individual Rack- Mount Switch Module at different times.
  • Page 67 Security Alert A correct password permits the remote user access to the full DEFINITY ECS, including those areas, such as WATS lines, most liable to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and...

  • Page 68: Card Selection Window

    Password Programming The Password Manager window appears with the programmed information. To view the information in alphabetical order by user name, select Sort by Name from Sort Options under the Sort menu. Then select Sort from the Sort menu. To view the information in numerical order by user ID, select Sort by Number from the Sort menu.
  • Page 69 Password Programming 4. Point to the Switch Module(s) installed in the Extender Rack to which you want to upload passwords and logout codes (Cards A through L), and click the left mouse button. A black “x” appears in the option button next to the selection you chose. If you want to upload passwords and logout codes to all the cards installed in the Extender Rack, point to Check All and click the left mouse button.

  • Page 70: Password Entry Window

    Password Programming The window in Figure 2-6 appears with the cursor in the password block. Figure 2-6. Password Entry Window 7. To assign or change a password, do the following: a. Type a six- to eight-digit number in the password block. 2-29 Issue 3 July 1997...
  • Page 71 Security Alert A correct password permits the remote user access to the full DEFINITY ECS, including those areas, such as WATS lines, most liable to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess and...
  • Page 72 Password Programming c. Type the user’s last name followed by a comma and the user’s first name. You can use upper- and lower-case letters to enter the information. 8. To disable a password, click on the Enable Password option button. The black “x” in the option button is cleared, and the word DISABLED appears in the password number block.

  • Page 73: Password Manager Window With Entered Passwords

    Password Programming Figure 2-7. Password Manager Window with Entered Passwords Security Alert Save the password file to a floppy disk only, and store the disk in a secure place. 11. To print the file, select Print from the File menu. 2-32 Issue 3 July 1997...
  • Page 74 Password Programming 12. If you want to compare the currently programmed passwords with the passwords uploaded in the Extender Rack, select Verify Passwords from the Com Link menu. Any differences from the currently displayed password file and the uploaded passwords on the Extender Rack are displayed. The information displayed includes the user number and the Switch Module on which the difference exists.

  • Page 75: Installation

    Installation ® How to install the DEFINITY Extender Switch Module After you have programmed passwords for the Standalone Switch Module, you can physically install it. Installing the Standalone Switch Module involves choosing a proper location and connecting the LINE, PORT, and power cords.

  • Page 76: Location Requirements

    Install the module's power supply and cabling away from high-power/high-RF noise devices such as computers, fans, fluorescent ballasts, and power supplies. Electrical Requirements Use only the AC adapters provided with the DEFINITY Extender system. The Extender has been designed to operate from 120 vac 60 Hz. CAUTION: Do not apply power to the Switch Module until specifically instructed in the installation procedures.

  • Page 77: Wiring Requirements

    VOICE or COM 2. The current back panel elements are: LINE is the connection between the Switch Module and the DEFINITY ECS analog circuit pack or the central office line for transmission of the signaling information. The circuit packs to which the Switch Module can be connected are the 8-port TN742 and the 16-port TN746.

  • Page 78: Installation Procedure

    Installation Procedure Installing the Standalone Switch Module involves wiring the module to the DEFINITY ECS and connecting the power cord. You will need the applicable wiring to connect the Switch Module to the DEFINITY ECS. See the DEFINITY® Communications System...

  • Page 79: Dip Switch Configuration

    NOTE: If the Standalone Switch Module is connected to a standard central office line or to a DEFINITY analog circuit pack, DIP switch 2 should be set to OFF during normal operation. If the Standalone Switch Module or Remote Module is connected to a dedicated line that does not require dialing for connection, DIP switch 2 should be ON during normal operation.
  • Page 80 Standalone Switch Module by looking at the name on the top of the unit. 2. Connect the wiring between the DEFINITY analog circuit pack (the 8-port TN742 or the 16-port TN746) or a dedicated central office line and the LINE jack of the Standalone Switch module at the on-premise location.
  • Page 81 You must first obtain an adapter to convert 240 vac to 120 vac. 5. Administer the line (if applicable) and station ports by using the procedures in the DEFINITY® Communications System Generic 3 Implementation Guide, Issue 1, document #555-230- 655.

  • Page 82: Connecting The Multi-Mount Rack And Rack-Mount Modules

    (see Figure 3-2). The back panel elements are: 50-pin Amphenol port connects the Multi-Mount Rack to the DEFINITY ECS analog circuit pack and the central office lines for transmission of the signaling information. The circuit packs to which the Rack-Mount Switch Modules can be connected are the 8-port TN742 and the 16-port TN746.

  • Page 83: Installing The Multi-Mount Rack

    Figure 3-2. Multi-Mount Rack Back Panel Installing the Multi-Mount Rack Connections to the port on the DEFINITY ECS and to the analog line are made through a 50-pin Amphenol connector, which the customer must supply. This connector provides the connections for all 12 Rack-Mount Modules (listed as Cards A–L).

  • Page 84: Installation

    Installation Table 3-2. 50-Pin Connector Pinout 110-Type, 25-Pair Cable 66-Type Wiring/Conn Block Terminals Pair Color Connection W-BL Card A, Line BL-W Card B, Line Card C, Line W-BR Card D, Line BR-W Card E, Line R-BL Card F, Line BL-R Card G, Line Card H, Line R-BR...
  • Page 85 Installation Table 3-2. 50-Pin Connector Pinout (Continued) 110-Type, 25-Pair Cable 66-Type Wiring/Conn Block Terminals Pair Color Connection Card J, Line BK-BL Card K, Line BL-BK BK-O Card L, Line O-BK BK-G — G-BK BK-BR Card A, DCP Port BR-BK BK-S Card B, DCP Port S-BK Y-BL...
  • Page 86 Installation Table 3-2. 50-Pin Connector Pinout (Continued) 110-Type, 25-Pair Cable 66-Type Wiring/Conn Block Terminals Pair Color Connection Y-BR Card F, DCP Port BR-Y Card G, DCP Port V-BL Card H, DCP Port BL-V Card I, DCP Port Card J, DCP Port V-BR Card K, DCP Port BR-V...

  • Page 87: Cross-Connect Or Wall Field

    1. Create a cross-connect or wall field so that the 50-pin Amphenol cable can be used to connect the DEFINITY analog circuit pack (the 8-port TN742 or the 16-port TN746) and dedicated central office lines to the 50-pin Amphenol port on the Multi-Mount Rack (see Figure 3-3).

  • Page 88: Installing The Rack-Mount Modules

    Installation 3. Connect the AC adapter provided with your system to the Multi- Mount Rack. Plug the adapter into a standard 120-vac electrical outlet. CAUTION Do not plug the A/C adapters into a 240-vac outlet because you will damage the adapter and the module. You must first obtain an adapter to convert 240 vac to 120 vac.

  • Page 89: Administering The Line And Station Ports

    Administering the Line and Station Ports Administer the line (if applicable) and station ports by using the procedures in the DEFINITY® Communications System Generic 3 Implementation Guide, Issue 1, document #555-230-655. If the Multi-Mount Rack is connected to an analog circuit pack, you should administer the line ports for Direct Inward Dialing (DID) operation.

  • Page 90: Connections For Data Transmission

    Typically this involves a personal computer (a “remote data terminal”) at the off-premise location communicating with an RS-232 server link on-premise (at the DEFINITY ECS location). NOTE: The factory setting for the data transmission rate is 9.6 kbps. If the user at the Remote Module changes the rate to 19.2 kbps, the...

  • Page 91: Rs-232 Cable Pin Connections

    Figure 3-4. RS-232 Cable Pin Connections NOTE: The DEFINITY Extender modules use the CTS lead for flow control. When the internal buffer is 32 characters from full, the CTS lead is turned off. While CTS is off, up to an additional 32 characters can be transmitted without any loss of data.

  • Page 92: Troubleshooting

    Troubleshooting and LED Activity As with all equipment of a sophisticated nature, occasionally an error in connection or transmission may occur. The DEFINITY Extender system provides indication of any errors via light-emitting diodes (LEDs) on the Remote and Switch Modules and by error messages on the display telephone connected to the Remote Module.

  • Page 93: Troubleshooting

    Chapter 1, Introduction. 5. Verify that the power LEDs are illuminated. If you must contact Lucent Technologies on behalf of the remote user, be sure to obtain the serial number found on the Remote Module.

  • Page 94: Led Sequences

    4 Green: Dial mode connect sequence 3 Red: Waiting for PBX connection 3 Yellow: Test mode NOTE: During the power-up sequence, the DEFINITY Extender system performs a self-test, indicated by a sequence of eight red flashes. Issue 3 July 1997...

  • Page 95: Multi-Mount Rack

    Hold key four times and then pressing the # key when the display shows “Disconnect?”. This causes the DEFINITY ECS and the module connected to this remote user to display this sequence until either the module is unplugged or the module’s diagnostics counts are reset through the Administration Port.
  • Page 96 Troubleshooting Table 4-1. Rack-Mount Module LED Blink Sequence (Continued) LED Sequence Meaning Module has detected at least one ring but is waiting for a ring on analog line connection. Since power-up or since diagnostic counts have been reset, the Rack-Mount Module has not been successfully connected to the Remote Module.

  • Page 97: Error Messages

    Troubleshooting Error Messages If a problem has been encountered during the connection process, an error message appears on the remote telephone. Table 4-2 shows the error messages and the suggested actions to take. Table 4-2. Error Messages Message Cause Action No Dial Tone The Remote Module Connect a regular...
  • Page 98 Troubleshooting Table 4-1. Error Messages—Continued Message Cause Action No Answer The Switch Module is Verify that the correct Tone not responding. The telephone number has Remote Module does been programmed. not receive a Ring- Verify that the Switch Back Tone or an Module is connected to Answer Back Tone.

  • Page 99: Specific Problems

    In either case you should try the Switch Modules at the DEFINITY ECS location so you can determine if the problem is with the Switch Module or with the communications system.
  • Page 100 Troubleshooting No Connection/No Answer Tone To correct this problem, answer or do the following: 1. Does the display on the telephone say “Go Online”? If so, press to start the session. (A new user may never have seen the Remote Module off-line before.) 2.
  • Page 101 Troubleshooting 8. If there is a ring but no answer, do the following: a. Check the telephone number. b. Check the power for the Switch Module. c. Check the lines at the Switch Module. Modules Retrain Too Often When the Switch or Remote Modules retrain too often, the quality of the line is questionable.

  • Page 102: Dedicated Line Problems

    Troubleshooting 2. Check the baud rate setting in the programming menu. It can be set for “Auto,” “F” (19.2 K), “M” (16.8 K), or “S” (14.4 K). Dedicated Line Problems Dedicated lines experience many of the same problems as normal dial lines.

  • Page 103: System Drops Calls

    Troubleshooting 6. If there is no train sequence, do the following: a. Check the cables on the Remote Module, and replace or rewire them as needed. b. Check the cables on the Switch Module, and replace or rewire them as needed. c.
  • Page 104 Troubleshooting 3. Disconnect additional telephones. The presence of other telephones, answering machines, etc. on the line may cause noise or extra non-linearity. 4. Check the wiring. If the module goes into retrain when a call is received on a central office line, the wiring may need to be modified to eliminate crosstalk.

  • Page 105: Glossary

    Glossary +12 vdc 12 volt direct current. 120 vac 120 volt alternating current (North American standard electrical supply). Baud Rate The speed in kbps at which digital data can be transmitted. Direct Line A dedicated circuit or private leased line. Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect on- premise telephone equipment (such as a PBX) to the Central Office.
  • Page 106 Glossary Dial Line A telephone line which is part of the Public Switched Telephone Network and is accessed through the DEFINITY Extender’s automatic dial-up function. Facility Transmission facilities. Usually a two metallic pair set of cords, but can be telephone company carriers, T-1, microwave or dial-up telecommunications lines.
  • Page 107 An interface card that fits into one of the 12 slots in the Multi-Mount Extender Rack. The Rack-Mount Switch Module has all the functionality of the Standalone Switch Module. Remote Module The DEFINITY Extender module that connects to the remote DEFINITY telephone. GL-3 Issue 3 July 1997...
  • Page 108 Glossary Standalone Switch Module A single enclosed Switch Module; contrast with a Multi-Mount Rack Switch Module The DEFINITY Extender module that connects to the DEFINITY PBX. GL-4 Issue 3 July 1997...

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