Lucent Technologies DEFINITY User Manual page 178

Troubleshooting
PC Console does not respond to
any switch-related activity. For
example, call handling and
feature buttons are not
functioning.
PC Console intermittently
ignores incoming calls or loses
messages from the
PassageWay Adapter, 8411
telephone, or CallMaster VI
telephone.
9-18
Issue 2.5 October 1999
The COM port is not
administered correctly.
The PC on which PC Console is
running may not meet the
minimum configuration
requirements. Consequently, it
cannot adequately monitor the
connection to the PassageWay
Adapter, 8411 telephone, or
CallMaster VI telephone.
Verify that the COM port connection to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone is consistent with
the port identified in the System Parameters
folder of the System Administration window.
If it is not, either reconfigure the hardware, or
change the software settings to point to the
serial port actually connected to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone. Exit, then relaunch,
PC Console to effectuate this change.
Verify that the application is communicating
with the PassageWay Adapter, 8411
telephone, or CallMaster VI telephone. If you
are using a PassageWay Adapter, its green
LED should be steadily lighted. If you are
using an 8411 telephone, then button 10 on
the telephone should be steadily lighted. If
this is not the case, refer to the product' s
troubleshooting documentation to
troubleshoot this component.
Verify that the port, on the switch side, is
properly administered as an attendant
console.
Verify that the PC meets the minimum
configuration requirements. (These are
detailed in Chapter 1, " Installation." ) If it
does not, upgrade or replace the PC.
Verify that the COM port to which the
PassageWay Adapter. 8411 telephone, or
CallMaster VI telephone is physically
connected is consistent with the port
identified in the System Parameters folder of
the System Administration window. If it is
not, either reconfigure the hardware, or
change the software settings to point to the
serial port actually connected to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone. Exit, then relaunch,
PC Console to effectuate this change.
Verify that no other application is allowed to
vie for the COM port used by PC Console.
This could include any modem or fax
application, TAPI software, secondary
PassageWay application, etc. If any
application attempts to use the same COM
port as PC Console, this will interrupt
communication between PC Console and the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone.