Call Bar Display Information - Lucent Technologies DEFINITY User Manual

Operating in a Centralized Attendant Service
Environment
Attendants who are authorized to use the Facility Test Call feature (see
Chapter 6, " Switch Features" ) can access and listen to the tones associated with
CAS calls. To access these tones, perform the following procedure:
1. Dial the Facility Test Call access code. Dial tone is heard.
2. Press the

Call Bar Display Information

When an incoming attendant-seeking call for a branch location arrives at the
CAS console, the call bar will identify the calling location. For example, the call
bar might show " PARKWAY" — indicating that the call is intended for the
Parkway location of your company. You can answer the call with the name of
that location. If the system is part of a DCS, the call bar will show the following
information for CAS calls:
LDN
Dial 0
Remote Hold Recall
Others (including Coverage Calls)
A Trunk Name feature button, which is useful in a DCS environment, can be
administered on the PC Console. Since the normal DCS display from a system
user is name and extension number, you may not know which branch location
originated the call. However, if you click the Trunk Name feature button while
on an active call from a system user, the RLT name will be displayed.
The Trunk Name feature button can also be clicked to display the name of an
outgoing trunk group that is administered for no outgoing display.
*
key and one of the following 2-digit tone numbers:
Tone Number
32
33
36
38
40
Type of Call
Type of Call
Listed Directory Number (LDN)
Dial 0
Recall on Don' t Answer
Recall on Call Waiting Tone
Remote Hold Recall Tone
Call Bar Will Show
Incoming Trunk Name
Caller' s Name and Extension
Caller' s Name and Extension
RTL Name and Trunk Access Code
Issue 2.5 October 1999 8
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