Lucent Technologies DEFINITY User Manual
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Lucent Technologies DEFINITY User Manual

Lucent Technologies DEFINITY User Manual

Remote module
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DEFINITY
Remote Module
User's Guide
Extender
555-230-796
Comcode 107634560
Issue 2
July 1997

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  • Page 1 ® DEFINITY Extender Remote Module User’s Guide 555-230-796 Comcode 107634560 Issue 2 July 1997...

  • Page 2: Issue

    Lucent Technologies does not warrant that this product is immune from or will prevent unauthorized use of common-carrier telecommu- nication services or facilities accessed through or connected to it.
  • Page 3 Trademarks DEFINITY is a registered trademark of Lucent Technologies in the US and other countries. Ordering Information Call: Lucent Technologies Publications Center Voice 1 800 457-1235 International Voice 765 361-5353 Fax 1 800 457-1764 International Fax 765 361-5355 Write: Lucent Technologies Publications Center P.O.

  • Page 4: Table Of Contents

    Customer Support Information ......ix Support Telephone Number........ix Security of Your System: Preventing Toll Fraud ..........x Lucent Technologies Fraud Intervention ....xi Limited Warranty ............xii FCC Notification and Repair Information ....xiii Installation and Operational Procedures ....xiv Federal Communications Commission (FCC) Electromagnetic Interference Information ....xvi About This Book ............xvii...
  • Page 5 Contents Introduction ............1-1 System Operation and Configuration....... 1-2 Equipment List............ 1-3 Compatibility ............1-5 Options ............... 1-5 Specifications............1-6 Considerations............1-8 Installation ..............2-1 Location Requirements..........2-2 Electrical Requirements........... 2-2 Connecting the Remote Module ......2-3 Installation Procedure ..........2-4 Connections for Data Transmission ....
  • Page 6 Contents Programming ..............3-1 Using the Telephone for Programming ....3-2 Setting the Telephone Number ........3-3 Setting the Mode of Dialing ........3-4 Setting Pulse Dialing ...........3-4 Setting Tone Dialing ..........3-5 Setting the Connect Rate .........3-6 Setting the COM Port Baud Rate ......3-8 Exiting Programming..........3-9 Operating the Remote Module ......
  • Page 7 Contents Troubleshooting ............5-1 Troubleshooting ............. 5-2 LED Sequences ............. 5-3 Error Messages ............. 5-3 Glossary ................GL-1 Issue 2 July 1997...
  • Page 8 Figures Introduction System Configuration.........1-2 Installation Remote Module Back Panel.......2-3 RS-232 Cable Pin Connections ......2-7 Operating the Remote Module Connect Sequence for the Remote Module..4-3 Issue 2 July 1997...
  • Page 9 Tables Introduction Remote Module Specifications ......1-7 Installation DIP Switch Configuration........2-5 Programming Telephone Keys Used in Programming..... 3-2 Troubleshooting Error Messages ..........5-4 Issue 2 July 1997...
  • Page 10 Use caution when installing or modifying telephone lines. Use only Lucent Technologies-manufactured DEFINITY Enterprise Communications Server (ECS) circuit packs, carrier assemblies, and power units in the DEFINITY ECS control unit. Use only Lucent Technologies-recommended/approved DEFINITY ECS accessories. Issue 2 July 1997...

  • Page 11: Save These Instructions

    Important Safety Instructions Do not install this product near water, for example, in a wet basement location. Do not overload wall outlets, as this can result in the risk of fire or electrical shock. Do not attach the power supply cord to building surfaces. Do not allow anything to rest on the power cord.

  • Page 12: Customer Support Information

    Customer Support Information Support Telephone Number In the USA only, Lucent Technologies provides a toll-tree customer Helpline (1 800 242-2121) 24 hours a day. If you need assistance when installing, programming, or using your system, call the Helpline, or your Lucent Technologies authorized representative.

  • Page 13: Security Of Your System: Preventing Toll Fraud

    To minimize the risk of unauthorized access to your DEFINITY ECS: When possible, restrict the off-network capability of off- premises callers, using calling restrictions, Facility Restriction Levels, and Disallowed List capabilities.

  • Page 14: Lucent Technologies Fraud Intervention

    Customer Support Information Limit Outcalling to persons on a need-to-have basis. The DEFINITY ECS, through proper administration, can help you reduce the risk of unauthorized persons gaining access to the network. However, phone numbers and authorization codes can be compromised when overheard in a public location, lost through...

  • Page 15: Limited Warranty

    Customer Support Information Limited Warranty Lucent Technologies Inc. warrants this equipment to be free of defects in materials and workmanship for a period of one year from date of shipment. All defects within this time will be repaired without charge upon return of the unit to the factory.

  • Page 16: Fcc Notification And Repair Information

    Customer Support Information FCC Notification and Repair Information This equipment is registered with the FCC in accordance with Part 68 of its rules. In compliance with those rules, you are advised of the following: Means of Connection. Connection of this equipment to the telephone network shall be through a standard network interface jack, USOC RJ11C.

  • Page 17: Installation And Operational Procedures

    FCC. In the event repairs are needed on this equipment, contact your authorized Lucent Technologies dealer or, in the USA only, contact the National Service Assistance Center (NSAC) at 1 800 242-2121.
  • Page 18 If they do, you will be notified in advance to give you an opportunity to maintain uninterrupted telephone service. New Network Area and Exchange Codes. The DEFINITY ECS software does not restrict access to any new area codes or exchange codes established by a local telephone company.

  • Page 19: Federal Communications Commission (Fcc) Electromagnetic Interference Information

    Customer Support Information Federal Communications Commission (FCC) Electromagnetic Interference Information This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential environment.

  • Page 20: About This Book

    About This Book Intended Audience This book is intended to help in the installation, system administration, and maintenance of the DEFINITY Extender Remote Module. It is intended for use as a reference by anyone needing such information, including system managers, support personnel, sales representatives, and account executives.

  • Page 21: Terms And Conventions

    Terms and Conventions The DEFINITY Extender Remote Module will henceforth be referred to as the Remote Module. The DEFINITY Extender Switch Module will henceforth be referred to as the Switch Module. Throughout this document, toll fraud security hazards are indicated by an exclamation point inside a triangle and the words Security Alert.

  • Page 22: Typographical Conventions

    This book is organized into chapters that give information on procedures necessary for the proper installation and administration of your DEFINITY Extender Remote Module. “Related Documents,” later in this section, provides a complete list of system documentation, together with ordering information.

  • Page 23: Product Safety Labels

    Helpline, available 24 hours a day, at 1 800 242-2121. Outside of the continental US, contact your Lucent Technologies representative or local Authorized Dealer. Product Safety Labels Throughout this document, hazardous situations are indicated by an exclamation point inside a triangle and the word Caution or Warning .

  • Page 24: Related Documents

    About This Book Related Documents The documents listed below are part of the DEFINITY ECS documentation set. These documents can be ordered from the Lucent Technologies Publications Center. Call: Lucent Technologies Publications Center Voice 1 800 457-1235 Fax 1 800 457-1764...
  • Page 25 About This Book Document No. Title DEFINITY Enterprise Communications Server (ECS) Release 3 System Documents Installation for Single-Carrier Cabinets 555-230-894 555-230-655 Implementation Guide, Issue 1 Toll Fraud Security 555-025-600 BCS Products Security Handbook DEFINITY Enterprise Communications Server (ECS) Release 3.0 Telephone User...

  • Page 26: How To Comment On This Document

    If the feedback form is missing, write directly Documentation Manager Lucent Technologies 211 Mount Airy Road Room 2W-226 Basking Ridge, NJ 07920-2332...
  • Page 27 FEEDBACK FORM DEFINITY® Enterprise Communications Server (ECS), Release 3 ® Title: DEFINITY Extender Remote Module Document No.: 555-230-796 Issue: 2 Date: July 1997 Please rate the effectiveness of this book in the following areas: Excellent Good Fair Poor Applicable Ease of Use...
  • Page 28 If we may contact you about your comments, please complete the following: Name: Telephone Number: Company/Organization: Date: Address: Send completed forms to: Documentation Manager, Lucent Technologies, 211 Mount Airy Road, Room 2W-226, Basking Ridge, NJ 07920-2332. Fax: 908 953-6912. THIS FORM MAY BE PHOTOCOPIED...

  • Page 29: Introduction

    The Extender is transparent to the user and retains access to the features and functions of the DEFINITY Enterprise Communications Server (ECS). In addition, an RS-232 data port extension is incorporated, allowing the user to connect off-premise RS-232 equipment to equipment at the PBX location.

  • Page 30: System Operation And Configuration

    Configuration The DEFINITY Extender system is designed for use with a DEFINITY ECS of Version 3, Release 3 or later. The Extender system consists of two modules. One module, identified as the Switch Module, connects to your PBX. The other module, identified as the Remote Module, connects to your DEFINITY telephone at your off-premise location.

  • Page 31: Equipment List

    Security Alert: Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Guard passwords carefully! Equipment List...
  • Page 32 If you are connecting the Remote Module to a 240-vac outlet, an adapter to convert to 120 vac. Power and central office line suppressor. Lucent Technologies recommends the 147C AC/CO Line Surge Protector (#8310- 006). Contact your Lucent Technologies representative for ordering instructions.

  • Page 33: Compatibility

    DEFINITY ECS display telephones. 8410D 8434D NOTE: The power supply that comes with the DEFINITY Extender Remote Module cannot produce the power required by the 8434D telephone. An MSP-1 (WP924644) power supply must be used. Check with your Lucent Technologies representative for ordering information.

  • Page 34: Specifications

    Introduction Specifications The DEFINITY Extender system should operate properly with any standard telephone service (also called “plain old telephone service” [POTS] line). Line conditioning may be required if the Switch and Remote Modules do not connect at a data rate of 19.2 kbps.

  • Page 35: Remote Module Specifications

    Introduction Table 1-1. Remote Module Specifications Specification Description Size 8.0" x 8.0" x 1.50" (205 mm x 205 mm x 40 mm) Weight 1.5 pounds (0.68 kilograms) Power Requirements 12 vdc supplied by 120-vac adapters. 800 mA maximum Communication Data Type V.32terbo modem Data Impedance 600 Ohms...

  • Page 36: Considerations

    Introduction Considerations Keep the following in mind when you use the DEFINITY Extender system: The DEFINITY Extender system is to be used with a DEFINITY ECS of Version 3, Release 3 or later. No custom calling features, such as Call Waiting or Call Forwarding, should be ordered for the line to which you connect the Remote Module.
  • Page 37 Security Alert Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess...

  • Page 38: Installation

    Installation ® How to install the DEFINITY Extender Remote Module Installing the Remote Module involves choosing a proper location and plugging in the LINE, PORT, and power cords. Issue 2 July 1997...

  • Page 39: Location Requirements

    Install the module's power supply and cabling away from high-power/high-RF noise devices such as computers, fans, fluorescent ballasts, and power supplies. Electrical Requirements Use only the AC adapters provided with the DEFINITY Extender system. The Extender has been designed to operate from 120 vac 60 Hz. CAUTION: Do not apply power to the Extender module until specifically instructed in the installation procedures.

  • Page 40: Connecting The Remote Module

    LINE is the connection between the Remote Module and the central office line for transmission of the signaling information to the Switch Module. PORT is the connection between the DEFINITY telephone and the Remote Module. COM 1 provides for simultaneous RS-232 communication between equipment at the off-premise site and equipment at the on-premise site.

  • Page 41: Installation Procedure

    Installation In addition to the back panel connections, a three-color light- emitting diode (LED) is visible through the top of each unit and provides information about the status of the equipment. Installation Procedure Installing the Remote Module involves connecting the line cords, the telephone cord, the power cord, and, at your option, the RS-232 cable.

  • Page 42: Dip Switch Configuration

    Module to the telephone company phone jack and the other end to the LINE jack of the Remote Module. 3. Connect the DEFINITY telephone to the PORT jack of the Remote Module by using the cord provided with the telephone.

  • Page 43: Connections For Data Transmission

    Typically this involves a personal computer (a “remote data terminal”) at the off-premise location communicating with an RS-232 server link on-premise (at the DEFINITY ECS location). You will need two straight-through, 9-pin RS-232 cables to establish data transmission.

  • Page 44: Rs-232 Cable Pin Connections

    Figure 2-2. RS-232 Cable Pin Connections NOTE: The DEFINITY Extender modules use the CTS line for flow control. When the internal buffer is 32 characters from full, the CTS line is turned off. While CTS is off, up to an additional 32 characters can be transmitted without any loss of data.

  • Page 45: Programming

    Programming ® How to program the operating parameters for the DEFINITY Extender Remote Module Before you can use the Remote Module, you must program the operating parameters, such as the phone number, the type of dialing, and the baud rate of communication.

  • Page 46: Using The Telephone For Programming

    Programming Using the Telephone for Programming Use the DEFINITY telephone to program the operating parameters at the remote location. Prompts will appear on the telephone display. To respond to the prompts, press the dial pad keys on the telephone. Table 3-1 shows the keys used to move to or select programming options.

  • Page 47: Setting The Telephone Number

    (“Set Phone Number?” ) is shown on the display. If your system administrator preprogrammed your Remote Module, press begin system operation (see Chapter 4, Operating the DEFINITY Extender.) Setting the Telephone Number If your Remote Module is connected to a standard telephone line, a telephone number to dial must be programmed for proper operation.

  • Page 48: Setting The Mode Of Dialing

    Programming Setting the Mode of Dialing The options for the mode of dialing (tone or pulse) appear only if the Remote Module is configured for dial line operation (DIP switch 2 is OFF). Setting Pulse Dialing Follow these steps to set the mode of dialing to pulse: 1.

  • Page 49: Setting Tone Dialing

    Programming Setting Tone Dialing Setting the dialing mode to “Tone” is very similar to setting it to “Pulse.” Follow these steps to set the dialing mode to tone. 1. At the “Go Online?” screen, press until the following screen appears: 2.

  • Page 50: Setting The Connect Rate

    Programming Setting the Connect Rate Setting the Connect Rate establishes the baud rate in kilobits per second (kbps) for the communications between the Switch and Remote Modules. Follow the steps and screens below to set the Connect Rate. 1. At the “Go Online?” screen, press until the following screen appears: Press...
  • Page 51 Programming FM- —The Remote Module will connect at 19.2 or 16.8 kbps. -M- —The Remote Module will connect at 16.8 kbps only. -MS —The Remote Module will connect at 16.8 or 14.4 kbps. --S —The Remote Module will connect at 14.4 kbps only, the slowest rate.

  • Page 52: Setting The Com Port Baud Rate

    Programming In this situation, the Remote Module tries to reconnect with the Switch Module a maximum of six times. If the connection with the Switch Module is not re-established after the sixth try, the modem disconnects and you must log in again. 4.

  • Page 53: Exiting Programming

    Programming 4. If 19.2 kbps is in effect, the following screen appears: 5. Press to change the setting or to retain the existing setting. NOTE: If your are talking on your display telephone while transmitting data via the COM port, there is not much difference in speed between 9.6 kbps and 19.2 kbps.

  • Page 54: Operating The Remote Module

    Once you have installed and programmed the Remote Module, you are ready to use it. After you have established a connection with the Switch Module (and consequently the DEFINITY ECS), you can use your DEFINITY telephone as you would any other telephone on the system. Issue 2 July 1997...

  • Page 55: Starting The Operation

    Remote Module: 1. At the “Go Online?” screen, press to start the operation of the DEFINITY Extender system. 2. At this point, the Remote Module dials the Switch Module at the programmed number (see “Setting the Telephone Number” in Chapter 3, Programming).

  • Page 56: Connect Sequence For The Remote Module

    Operating the Remote Module Figure 4-1. Connect Sequence for the Remote Module 3. At the “Enter Password” screen, enter your password and press the Drop button on the display telephone. A valid password must be entered to allow the telephone to be connected to the PBX.

  • Page 57: Disconnecting

    Check your current password with your system administrator; as necessary, reset your password and repeat the procedure from Step 1. Disconnecting To discontinue operation of the DEFINITY Extender system, follow these steps: 1. Press the Hold button on the display telephone four times. This screen appears: 2.
  • Page 58 4. Do one of the following: Press to return to the “Disconnect” screen and disconnect the system. The “Go Online?” screen appears, indicating that the DEFINITY Extender system is no longer connected. Press to retain connection. Press to go to the Change Password screen.

  • Page 59: Changing A Password

    Operating the Remote Module Changing a Password Follow these steps to change your password. 1. If you are not connected to the PBX, follow the steps in “Starting the Operation” above to connect to the PBX. 2. Once you are connected, press the Hold button on the display telephone four times and the following screen appears: 3.
  • Page 60 Operating the Remote Module NOTE: If you press and the “View S/W Version” screen appears, check with your system administrator. This indicates that you cannot change your own password. 5. Press change a password. You will be prompted to enter the old password (a * will appear for each digit entered).
  • Page 61 Security Alert Using the Remote Module gains access to the features of the DEFINITY ECS, including access to WATS lines, FX lines, etc., which are subject to toll fraud. Passwords should be as long as allowed. Passwords should be hard to guess...

  • Page 62: Checking System Software

    The system administrator (user 0) can change all user passwords (see “Changing Passwords” in the “Programming” chapter in the ® DEFINITY Extender Switch Module User's Guide ). The remaining users can change only their own passwords (user 1 can change only the password which begins with 01).
  • Page 63 Operating the Remote Module 3. Press until the following screen appears: 4. Press and the following screen appears: 5. The Switch version screen follows directly: 4-10 Issue 2 July 1997...

  • Page 64: Troubleshooting

    Troubleshooting, LED Activity, and Error Messages As with all equipment of a sophisticated nature, occasionally an error in connection or transmission may occur. The DEFINITY Extender system provides indication of any errors via light-emitting diodes (LEDs) on the Remote and Switch Modules and by error messages on the display telephone connected to the Remote Module.

  • Page 65: Troubleshooting

    Troubleshooting Troubleshooting When an error occurs in the operation of the Remote Module, you should check for malfunctions in an organized manner. Follow these steps when troubleshooting the Remote Module: 1. Verify that the programmed telephone number is correct. 2. Check all interconnecting cables to ensure that they are properly seated.

  • Page 66: Led Sequences

    Troubleshooting LED Sequences The following flash sequences may be observed on the Remote Module: 1 Green: Online to Switch Module 2 Green: Waiting for dial tone 3 Green: Dedicated Line mode connect sequence 4 Green: Dial mode connect sequence 5 Green: Program mode (entering parameters) 2 Red: Waiting for telephone connection 3 Yellow: Test mode Error Messages...

  • Page 67: Error Messages

    Troubleshooting Table 5-1. Error Messages Message Cause Action No Dial Tone The Remote Module Connect a regular is not properly telephone to the connected to the telephone company jack, local telephone and listen for dial tone. company. Make sure the line is properly connected to the jack on the Remote Module.
  • Page 68 Troubleshooting Table 5-1. Error Messages—Continued Message Cause Action Rate Too Slow The rate at which the Ensure that no other modem is equipment is connected connecting is not fast to the line. Report the enough to allow for problem to your system successful operation administrator.

  • Page 69: Glossary

    Glossary +12 vdc 12 volt direct current. 120 vac 120 volt alternating current (North American standard electrical supply). Baud Rate The speed in kbps at which digital data can be transmitted. Direct Line A dedicated circuit or private leased line. Dedicated Subscriber Lines Communication lines (usually twisted pair) that are used to connect on- premise telephone equipment (such as a PBX) to the Central Office.
  • Page 70 Glossary Dial Line A telephone line which is part of the Public Switched Telephone Network and is accessed through the DEFINITY Extender’s automatic dial-up function. Facility Transmission facilities. Usually a two metallic pair set of cords, but can be Telco carriers, T-1, microwave or dial-up telecommunications lines.
  • Page 71 Glossary Private Branch Exchange. Remote Module The DEFINITY Extender module that connects to the remote DEFINITY telephone. Switch Module The DEFINITY Extender module that connects to the DEFINITY PBX. GL-3 Issue 2 July 1997...

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