Busy Verification Of Telephones And Trunks; Call Coverage - Lucent Technologies DEFINITY User Manual

Switch Features
Busy Verification of Telephones and
Trunks
Refer to the description of this feature in Chapter 9, " Troubleshooting."

Call Coverage

The Call Coverage feature redirects unanswered internal and/or DID calls to an
alternate answering position. (The DID calls are placed by an outside caller and
go directly to the called extension without your assistance.) The console can be
an alternate answering position.
When a call is redirected through the Call Coverage feature to the console, the
call bar display identifies the calling and called parties, and shows a Call
Purpose Identifier (code). (Refer to the Glossary for a complete list and
description of the various Call Purpose Identifier codes.) The codes associated
with Call Coverage, and their meanings, are:
b (Busy) - The called telephone user is active on a call, and the called
n
telephone has a temporarily bridged appearance of the call.
d (Doesn' t Answer or Cover) - The called telephone was not answered, or
n
the calling system user sent the call to coverage. This code also means
that the called telephone has a temporarily bridged appearance of the
call.
s (Send All Calls) - All calls are being sent temporarily to coverage.
n
The most common reason for sending all calls to coverage is that the person
who normally answers the call is unavailable for an extended period of time
(perhaps due to vacation or illness). When Send All Calls is activated at a
telephone, all incoming calls to that telephone will immediately redirect to
coverage. This redirection means that the telephone does not ring, and the
calling party does not have to wait so long for the call to be answered.
When a redirected call arrives at the console, the left portion of the display on
the call bar identifies the source of the call (showing a name, number, or other
identification) and identifies the destination of the call (showing a name or
number). The right portion of the call bar shows the call purpose code. For
example:
TOM SMITH to BILL JONES
The display above indicates an inside call from Tom Smith to Bill Jones. Mr.
Jones has activated Send All Calls, and all of his calls are being temporarily
redirected to coverage. Proper names (Smith, Jones, etc.) or extension
numbers indicate inside calls.
s
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