Call Handling; Answering A Call - Lucent Technologies DEFINITY User Manual

Console Operations
Auto Transfer — This checkbox, labeled Auto Transfer, also appears within
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the Call Handling area. Check the box if you want calls to be transferred
automatically, without announcement. This reduces the number of steps
required to transfer a call.
To exit the PC Console Operations software:
1. Select Attendant-Exit from the Menu Bar.
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2. If any calls are in progress, click Yes to indicate that you want to
release those calls.
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Call Handling

Call Handling functions are those functions you will perform most frequently in
PC Console. In general, these functions involve:

Answering a call

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Conferencing multiple parties together on a call
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Holding a call
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Placing a call
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Releasing a call
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Splitting a call
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Transferring (extending) a call
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Typing notes about a call
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Answering a Call
When an incoming call arrives, your screen will display information about that
call. The information that you actually see depends upon the configuration of
your system, and PC Console' s previous call handling status.
When an incoming call arrives, the following occurs at the PC Console
workstation:
You hear 1-burst repetitive ringing.
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Position Busy is enabled.
Any calls in progress are dropped or disconnected.
The PC Console telephone is disabled.
Issue 2.5 October 1999
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