Attendant Lockout; Attendant Override Of Diversion Features (Generic 3R) - Lucent Technologies DEFINITY User Manual

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Attendant Lockout

This feature prevents the attendant from reentering a multi-party call held on the
console unless recalled by a system user on the call. If an attempt to reenter a
held call is denied, the call bar is displayed in red. This means that the
Attendant Lockout feature is active for all attendant consoles. Attendant Lockout
does not apply to Individual Attendant Access calls that are held on the console.
NOTE:
This feature is available to PC Console only if it has been correctly
administered at the switch.
Attendant Override of Diversion
Features (Generic 3r)
Attendant Override of Diversion Features allows you to bypass any diversion
features invoked by and/or associated with a dialed extension. Diversion
features are any features which, when activated, cause the call to alert to a point
different from the dialed station. Specifically, the diversion features are Send All
Calls, Call Coverage, and Call Forwarding All Calls. This includes cases in
which the call alerts at the dialed station and is later transferred, as in the case
of Busy Don' t Answer.
Before originating a call, the attendant clicks the Override feature button. The
feature is activated and the Override feature button is displayed in white.
If the attendant dials an invalid extension, clicks the Cancel icon
presses F7 while dialing, Attendant Override of Diversion Features remains
active.
To deactivate the feature, the attendant again clicks the Override feature
button; the Override feature button is displayed in gray. This feature is also
deactivated when the call to a dialed extension is terminated, or a trunk/feature
access code is dialed.
The attendant can activate or deactivate Attendant Override of Diversion
Features while dialing.
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Issue 2.5 October 1999
If an attendant attempts to intrude on a call on a station which is a
forward-to point of another station, the intrusion will be denied.
If an attendant attempts to intrude on a busy station where the
station is talking to another attendant, the intrusion will be denied.
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