Lucent Technologies DEFINITY User Manual page 46

Understanding PC Console
Some applications and components (like voice mail) require that tones be sent,
or not sent. However please note that if Auto Start is administered on your
switch, you must specify that tones are not sent during dialing. Therefore, you
would leave the box unchecked.
The last portion of the screen is the Alarm and Status Panel. It is located in the
lower right corner of your screen, and exists strictly to give you feedback
information. There may be up to six messages displayed in this area:
Alarm indicates a system problem has been detected.
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Alarm Reported indicates that the system has alerted the maintenance
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organization of the detected problem.
Calls Waiting indicates that one or more calls are waiting in the general
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attendant queue.
Calls Waiting Warning indicates that the number of calls in the queue has
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reached a preset threshold.
Individual Calls Waiting indicates that one or more calls directed to your
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personal extension (not the " 0" extension) are waiting.
Position Available indicates that your position is available to receive calls.
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All of the procedures you will use for general call handling are outlined, in detail,
in Chapter 5, " Console Operations." If you are a new user, be certain to read all
of Chapter 5 to become proficient as a PC Console attendant. Once you are
comfortable with these new procedures, you may prefer the Quick Reference
card, as a reminder.
And once again... welcome to PC Console!
2-8
Issue 2.5 October 1999