Lucent Technologies DEFINITY User Manual page 168

Troubleshooting
A General Protection Fault
occurs, and the error message
indicates PC Console caused
the error.
9-8
Issue 2.5 October 1999
The PassageWay Adapter,
8411 telephone, or
CallMaster VI telephone has lost
connectivity with the switch.
Double-check your installation configuration,
and verify that all required connections are
correctly made. (Refer to the configuration
instructions and options detailed in
Chapter 1, " Installation." ) Then reboot your
PC and relaunch the PC Console application.
If this does not clear up the problem, verify
that the COM port connection to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone is consistent with
the port identified in the System Parameters
folder of the System Administration window.
If it is not, either reconfigure the hardware, or
change the software settings to point to the
serial port actually connected to the
PassageWay Adapter, 8411 telephone, or
CallMaster VI telephone. Again, exit the
PC Console software, reboot your PC and
relaunch PC Console to effectuate this
change.
Also verify that the application is
communicating with the PassageWay
Adapter, 8411 telephone, or CallMaster VI
telephone. If you are using a PassageWay
Adapter, its green LED should be steadily
lighted. If you are using an 8411 telephone,
then button 10 on the telephone should be
steadily lighted. If this is not the case, refer
to the product' s troubleshooting
documentation to troubleshoot this
component.