Lucent Technologies DEFINITY User Manual page 110

Switch Features
Outside calls are identified by the name assigned to the trunk group on which
the call arrived. For example:
LOCAL to BILL JONES
The display above identifies an outside call on trunk group " Local" to Bill Jones.
Mr. Jones is busy on another call, so this call has been redirected to coverage.
On a call like this, the attendant can answer with Mr. Jones' name, give a reason
why he did not answer the call, and provide other assistance as required. Other
assistance normally means one of the following:
If the calling party indicates that the call is important, determine if Mr.
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Jones wants to accept the call. You can talk to Mr. Jones privately by
clicking the Consult feature button. If Mr. Jones wants to accept the call,
extend it back to him.
If someone else can help the calling party, extend the call to that person.
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If the calling party wants to leave a message for Mr. Jones, take the
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message and then click the Leave Word Calling feature button. This
operation leaves an electronic message for Mr. Jones to call you. When
he calls, you can relay the message.
If the calling party is an internal system user and the message is simply to
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return the call, you can click the Cover Callback feature button to leave a
message for Mr. Jones to call the calling party. You do not have to
verbally relay the message, and the electronic message does not indicate
that you were ever on the call.
On any coverage call that you answer, the called party may pick up the call
before you disconnect. That is, a 3-way call can exist. If this occurs, you can
simply click the Release icon
and called parties will remain connected.
Handle a redirected call according to the type of call. Your available options,
listed below, are Consult and Coverage Callback.
NOTE:
This feature is available to PC Console only if it has been correctly
administered at the switch.
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Issue 2.5 October 1999
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or press F8 to release the call; the calling