Troubleshooting General Usage Problems - Lucent Technologies DEFINITY User Manual

Troubleshooting

Troubleshooting General Usage Problems

Symptom
Double-clicking on the
PC Console icon has no effect.
The system password is
unavailable, lost, or forgotten;
and PC Console is not running.
The user password is
unavailable, lost, or forgotten.
You can only see about 75% of
the PC Console screen.
The PC Console screens are
skewed, or otherwise improperly
displayed.
9-14
Issue 2.5 October 1999
Probable Cause
PC Console is already running.
It may be minimized or running
in the background.
The Super VGA large font is
installed on your PC monitor.
Your computer' s pixel setting is
incompatible with the
PC Console software.
Recommended Solution
Switch to the running PC Console
application. You can either:
Hold down ALT and press the TAB key
n
until you locate PC Console. Then
release the ALT key
Hold down CTRL and press the ESC key
n
to open a Task List on the screen.
Highlight the PC Console application on
this list and click Switch To.
Locate and open the initialization file for
PC Console. You use Notepad or another
text processing program to do so. The
default name and location of this file is
pccon2\pccon.ini.
A section named [System] is listed at the top
of the file. Within that section, locate the line
that begins:
SystemUserName =
Delete the entry after the = sign. When you
relaunch PC Console, you will be required to
define a new system name and password.
A backdoor is also available from the TSC or
ITAC. Refer to " Product Support" in the
" About This Document" section for contact
information.
The system administrator must assign a new
password for the user in the Attendant
Management folder of the System
Administration window.
Replace the monitor, adhering to the
minimum requirements specified in
Chapter 1, " Installation."
Set the display to 800 x 600 pixels, and
specify a small font and 256 colors in the
associated display settings. Refer to the
User' s Guide that accompanied your PC for
step-by-step instructions.
Set the display to 800 x 600 pixels, and
specify a small font and 256 colors in the
associated display settings. Refer to the
User' s Guide that accompanied your PC for
step-by-step instructions.