Lucent Technologies DEFINITY User Manual page 175

Troubleshooting
PC Console is not responding
quickly to your commands.
Clicking on the Help button or
selecting Help from the menu
does not open the Help file.
If you are running Windows 3.x,
it may be overloaded, or
information may be scattered,
and therefore difficult to locate
on your hard drive.
If PC Console is using
information stored on a LAN,
this may indicate that the LAN is
overloaded. If so, contact your
help desk or system
administrator to evaluate and
troubleshoot the LAN.
The Help file was deleted.
Exit the PC Console application. Close all
other applications, and exit Windows to free
up all memory resources.
If possible, correct any problems that exist on
the hard drive, including locating and fixing
any bad sectors or lost clusters. Depending
upon your PC' s configuration, you may be
able to use the following DOS commands to
clean up your hard drive: defrag, optimize,
scandisk, and chkdsk /f. For additional
information, refer to the Microsoft MS-DOS
User' s guide.
When you are finished, relaunch Windows,
relaunch PC Console, and run only those
applications that are actually necessary in
your environment.
Restore a backup copy of all Help files.
If a backup copy is not available, reinstall the
PC Console software. This will create a new
Help file. You will then need to copy all of the
database files from the pccon2\backup\
directory into the new PC Console directory
(overwriting the newly created database
files); to restore your previously saved
database information. The files you must
restore are listed below.
Restore to the pccon2\admin\ directory:
pccadmin.mdb and pcclang2.mdb
Restore to the pccon2\direc\ directory: all
directory database files. By default, these
are labeled dir1.md, dir2.md, dir3.md, and/or
dir4.md; with each having a corresponding
*.cdx file and *.dbf file that must be restored
as well. Keep in mind, however, that your
administrator may use a different naming
convention to identify the various database
files.
Issue 2.5 October 1999 9
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