Auto Hold (Generic 3R); Auto Start And Don' T Split (Generic 3R) - Lucent Technologies DEFINITY User Manual

Switch Features

Auto Hold (Generic 3r)

When the Auto Hold feature is enabled, an active call is automatically placed on
hold when another call appearance button is selected; such as answering an
incoming call. Click the Release icon
active call. Auto Hold (also called Hold-Automatic) is a system-wide feature;
it cannot be administered on a per-telephone basis.
NOTE:
This feature is available to PC Console only if it has been correctly
administered at the switch.

Auto Start and Don' t Split (Generic 3r)

Auto Start allows the attendant to initiate a phone call by pressing any number, *,
or #, on the dial pad or keyboard while the focus is within the Feature Button or
Call Handling area of the PC Console screen.
The Auto Start feature must be administered system-wide. If the attendant is on
an active call and either presses digits on the dial pad, clicks on a Trunk Group
button, uses the dial capabilities of PC Directory, or clicks on a Hundreds Group
button then clicks on an associated extension, the system automatically splits
the call and begins dialing the next call.
When the Auto Start feature is enabled and an attendant dials an AAR number
where the minimum and maximum in the AAR analysis table are not equal, then
the attendant must dial a pound sign (#) after the dial string, or the call will not
be processed.
Touch-tones (DTMF) are not sent when Auto Start is in effect. If you need to
send touch-tones to the far end (to pick up answering machine messages, for
example) use the Don' t Split feature to disable Auto Start temporarily, and to
send DTMF.
To use Auto Start to initiate a call when you are not already on a call:
1. Make certain the focus is within the Feature Button or Call Handling
area on the PC Console screen. (You can press F3 to move the focus
to the Feature Button area, or F5 to move the focus to the Call
Handling area.)
2. If you are dialing a telephone number, dial the outbound number.
You can use a Trunk Group button, the search and dial capabilities of
PC Directory, your keyboard, or the telephone keypad to access the
outgoing trunk and dial the call. You can enter numbers 0 through 9,
comma, asterisk (*), and pound sign (#).
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Issue 2.5 October 1999
or press F8 to drop an unwanted