Console Operations; Operations Overview - Lucent Technologies DEFINITY User Manual

Console Operations

Operations Overview

The procedural information provided in this chapter is divided into the following
three categories of Console Operations:
Accessing and Exiting PC Console Operations — These are the
n
procedures you will use to access, login, and exit the PC Console Operations
area.
Call Handling — These are the procedures you will use most frequently in
n
PC Console Operations. This section provides instructions on answering,
placing, holding, splitting, transferring, conferencing, and releasing calls; and
using the note-taking capability of PC Console.
Searching and Updating a Directory — These are the procedures you will
n
use to locate a person, based on their entry in one of the PC Console
directories. You can search for the person based on any field, including first
name, last name, phone number, and the notes entry. You can also call
them directly by clicking on the Call button. This section also contains the
procedures you will need to maintain the directories — adding, changing, and
deleting individual entries that are stored on PC Console.
5
Issue 2.5 October 1999
5-1