Consult - Lucent Technologies DEFINITY User Manual

Switch Features

Consult

This feature option allows you to talk with the called party after you answer the
redirected call.
To consult with the called party:
1. After answering the redirected call, click the Transfer icon
press F6.
n
n
n
2. Click the Consult feature button. The called party receives priority
ringback tone.
3. Talk with the called party and determine whether the call will be
accepted.
n
n
n
4. If the called party does not want to talk with the calling party, click the
Split feature button after the called party hangs up.
n
n
5. Report to the calling party.
n
6. If the called party wants to talk to you and the calling party, click the
Split feature button.
n
n
7. If the called party wants to talk only with the calling party, click the
Release icon
n
n
The calling party is separated from the connection.
You hear dial tone.
The Split feature button is displayed in white.
If the called party does not want to talk with the calling party, go to
Step 4.
If the called party wants to talk to you and the calling party, go to
Step 6.
If the called party wants to talk only with the calling party, go to
Step 7.
The Split feature button is displayed in gray.
You are reconnected to the calling party.
The procedure is complete.
The Split feature button is displayed in gray.
A three-way connection is established between you, the called
party, and the calling party.
or press F8.
The called and calling parties are connected.
The call is released from the console.
Issue 2.5 October 1999 6
or
-15